Missguided Reviews

Name: Missguided
Address: -, - -, Manchester
Rating: 2.74

2.7 Rating 1,069 Reviews

42 %

of reviewers recommend Missguided

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Metrics

2.7

Based on 1,069 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

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Missguided 1 star review on 4th June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a couple of outfits for valentines day but my order didn't arrive despite receiving a message to say my item had been delivered, after days following up missguided told me the item had been delivered and sent me a copy of my forged signature which looked nothing like mine, I had to go to the police about someone forging my signature before they took my complaint seriously, the police are still looking into this to see if anything can be proven but what a terrible way to deal with customers basically calling me a liar.”

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Posted 6 years ago

“I placed an order they took my payment,then 2 hours later I got another email saying they had refunded me. They didn't say one item or everything on my order,so I tried to do the live chat but there was no one chatting back.So I called and have been waiting 30 minutes then it got cut off Absolutely discussing I wish I had read other reviews before I placed my order.Never ever again will I use this website.You should take a leaf out of asos book there customer service is the best.”

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Posted 6 years ago

“delivery on time but clothes quality was poor.”

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Posted 6 years ago

“delivery on time but clothes quality was poor.”

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Posted 6 years ago

“delivery on time but clothes quality was poor.”

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Posted 6 years ago

“Really quick delivery and very easy to return items you dont like with no extra cost!Love them”

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Posted 6 years ago

“Ordered a pair of jeans of this website and paid for them whilst in stock. Did not hear any info or receive any emails from the company to the whereabouts of my order. 9 days later they email me to tell me my item is now out of stock even though I securely paid for it and they confirmed my order. Nor did they refund me yet as they claim they did which they did not.”

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Posted 6 years ago

“placed an order for next day delivery however received a day later than advised. i did not receive an email or text advising the dispatch of my order was delayed however i had to chase this myself. i was not impressed and will not be ordering from them again. Not good customer service”

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Posted 6 years ago

“I'm a big fan of Missguided, still am. However after I tried on these babies my feet were burning for hours https://youtu.be/bSqBh4M1TfI Who to call when you are stuck in your new shoes?”

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Posted 6 years ago

“Yodel delivered to the wrong address. I contacted missguided to ask what can be done as Yodel takes a few days for re-delivery and this was urgently needed for school the next day. They said "is it far where you think it might be delivered ? 1 mile. Why don`t you go and pick it up ?" That`s it, that`s their customer service skills. Myself being in retail would have sent out a replacement straight away and asked for the other to be returned by myself or Yodel. A discount ? A delivery charge refund ? anything ?”

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Posted 6 years ago

“Missguided constantly advertised a product as being in stock, even notifying me of this on the app. I received a refund a week ago as it was unavailable yet is still displaying as available on the website. I contacted them for help with this matter, and their reply was to clean my cookie files and history as on their computer it was not available in my size. Not impressed at all with their customer service and business ethics.”

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Posted 6 years ago

“Dont usually have problems but received a £5 discount code that im unable to use then contacted customer services and sent screenshots etc but still no £5 off.Whats the point in sending it if i cant use it?Customer service didnt seem bothered at all”

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Posted 6 years ago

“Love this website!”

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Posted 6 years ago

“horrible service, ordered a RED biker jacket and received a black silky tie shirt, i returned my order and about a week later i received the same black top, i checked my emails and they stated they returned the "red jacket" as the "red jacket" smelled of perfume and like it had been worn which i was shocked to read as i never even received the jacket!! now 3 weeks later this is me just got email confirmation that my refund will hit my bank in 3-5 which better happen! do not recommend horrible service.”

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Posted 6 years ago

“bad quality material feels and looks cheap tbh”

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Posted 6 years ago

“Absolutely appalling service from missguided. Did my returns for items on 28/11/2017 and it is already 16th JAN 2018, I have yet to get my return funds back and every advisor i chat with says the same thing: you will get your funds back within 5-7 days and an email(till to this date: I have not received a single email) . I have to waste my time getting in touch with them every time. Lost count now how many times I have contacted them. And till this very second, i am still waiting as they have just said again today that I should get my return funds within 3-5 days and an email within 48hrs.”

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Posted 6 years ago

“Missguided offer good sale promotion as well as frequently having good delivery cost deals, which is a benefit which is offered. Their clothes are good quality for a low price, with speedy delivery which I find to be the main benefits of their company.”

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Posted 6 years ago

“unable to contact anyone concerned about a wrongly delivered item .This company has very poor customer relations which needs to improve!”

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Posted 6 years ago

“Utterly awful service, a simple '1st time customer' return based on the wrong product advice given on their web chat has become an utter nightmare. Will absolutely never even entertain looking/buying anything from these clowns again.”

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Posted 6 years ago

“Terrible company to deal with - zero customer service; deliver incorrect item and make the customer pay for return, will not refund monies and even having gone through resolver.co.uk no sight of being pro-active. As a small buisness owner myself this really frustrates the hell out of me. Have never dealt with a company like this before. Would not recommend them at all! Well, to be fair, it's a brilliant business model if you are a shareholder of Misguided though.. Sucks big times if you're not - STAY AWAY”

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Posted 6 years ago

Missguided is rated 2.7 based on 1,069 reviews