Missguided Reviews

Name: Missguided
Address: -, - -, Manchester
Rating: 2.74

2.7 Rating 1,069 Reviews

42 %

of reviewers recommend Missguided

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Metrics

2.7

Based on 1,069 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

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Missguided 1 star review on 4th June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst customer service. I payed in total 20 pounds for shipping and returning costs. Responsiveness of customer service is terrible. And products dont look like on website.”

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Posted 4 years ago

“My order was automatically refunded because the items I ordered were out of stock, then why didn’t it say this when I was putting it into my basket and now after I’ve paid, missguided desktop need to update their website and availability of items, I’m really annoyed”

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Posted 4 years ago

“I have used miss guided a few times now, every time I have paid for next day delivery and have received 2-3 days later (One occasion over a week late) the clothes have been damaged... little wholes, threading loose and unthreading, wrong items in my delivery. I order from many online clothing sites and am never disappointed every time I shop there, the odd occasion is bound to happen but miss guided fail every time. At this time they need should be upping the game.”

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Posted 4 years ago

“I order regularly from Missguided however I will not be using them again. The worst customer service ever !! I am requesting so much about sent my money back to ANOTHER ACCOUNT and they CANT DO IT !! They requested about some ARN number which you are not able to find even anywhere!! How hard it must be to send another account number?! I really don’t understand it.. They just want to make complicated for you!!”

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Posted 4 years ago

“Terribly poor service!!! Don’t pay extra for next day delivery as you will never receive it next day! If you are lucky you may receive your parcel within 3-5 days”

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Posted 4 years ago

“Ordered a cardigan delivery was fine when i tried on looked like it had been worn before as it was bobbly around sleeves like most knitwear gets as you wear it and smelt like someone's perfume on it uhhh also i noticed the tag was not even secure so just fell of as i opened it. Never gonna order from this website again it was my first and defo my last. Please quality check your cloths when returned by other customers and don't pass on to other new customers.”

Helpful Report

Posted 4 years ago

“I am never ordering from this website again they have the worst customer service. Not only can I not track my order cause apparently they "can't" find it but also it wasn't ordered from my account in the first place? How do they know that if they say there not able to find my order? It's such a waste of my money and time and I will make sure I will warn everyone against this horrendous website”

Helpful Report

Posted 4 years ago

“Never order from Missguided They use a rubbish courier service yodel who never deliver on time even when you pay premium next day delivery fees - I got sent a two hour slot and then another two hour slot because the driver couldn’t find a big house?! I got told there was a calling left which there wasn’t - the driver couldn’t be bothered to do the delivery basically - always shop PLT or oh miss polly, ASOS... great services”

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Posted 4 years ago

“I order regularly from Missguided however I will not be using them again. Ordered a few Christmas presents and I needed to return one however they don’t extend their return policy for the Christmas period and I stuck with poor quality items.”

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Posted 4 years ago

“No consideration for Christmas returns, even thou half of my return period post offices weren’t open.”

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Posted 4 years ago

“I am really disappointed in the service I received from Missguided over Christmas. I have been a very regular customer since they opened years ago and can honestly say I will never make a purchase with them again. I made several orders over Christmas, only one arrived on time and correctly. The items I received were very, very hit and miss. Some really poor quality, some nice but then when I washed one of the nice items (as instructed) it went funny. I wasn't too bothered about this and would not have made a complaint. However... To add insult to injury, the company does not offer a Christmas returns policy. So items I purchased at the beginning of December are no longer valid for return. This is not common practice in retail. I made quite a large order in good faith that I would not have any issues making a return. Only to now be stuck with the items. I contacted Missguided on live chat to discuss this and the assistant did not care.”

Helpful Report

Posted 4 years ago

“Absolutely disgusted with this company. Bought my wife some boots for Christmas and obviously bought in early December. Wrong size and wanted to exchange AND purchase something extra and guess what ?? ..... it’s out side their 14 days return policy. !!! 14 DAYS... no consideration for the Christmas period. AVOID THIS INCONSIDERATE COMPANY LIKE THE PLAGUE.”

Helpful Report

Posted 4 years ago

“I have just been informed via web chat that I cannot return some jeans that were bought as a christmas present as it is outside the 28 returns policy, which actually wasn't made clear at the point of sale. I bought them early to ensure that I received them and could nt have returned them because I've been away - this is completely unacceptable. This was the first time of ordering via Missguided and will be the last. Most notable and reputable retailers extend the returns policy over the christmas period to allow for gifts to be returned”

Helpful Report

Posted 4 years ago

“Worst clothing seller ever....Their customer service is nonexistent. Not even an apology for sendig me a very bad condition used pair of jeans as new ... customer service is appalling and horrendous. Had to waste 1 hour to travel to the nearest drop off centre for return. Never again..... EditDelete Share”

Helpful Report

Posted 4 years ago

“I received an email this morning to say my parcel had been delivered the previous night but it hadn't! So I contacted Missguided on live chat and spoke to Yasmin. Yasmin was very helpful and sorted the problem very quickly offering me a refund or an option to re deliver. Fab customer service!”

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Posted 4 years ago

“Ordered next day delivery and item did not arrive next day. Disappointing.”

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Posted 4 years ago

“The worst company to buy clothing Poor customer service”

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Posted 5 years ago

“I ordered joggers jeans and a sweater dress. I was so exited for them to arrive however the sweater dress never came and was out of stock when I talked to the customer service team (I didn’t receive any contact regarding this out of stock issue) when I ordered there was a deal for 30 percent off for students however I had to re order the sweater dress and only got 15 percent off so I contacted the team and they refunded me 10 percent and not the extra 5 percent. I ended up taking the jeans back because they were terrible quality they felt like paper and the joggers I walked them at first took the tag off and left them in my wardrobe unaware of any issues I took them out to wear and when I tried them on the the first time the material was obviously awful and started to bobble inside they legs and the whole upper leg I contacted the customer service and told me to send it back but I had lost the tag but sent it back with a note inside! Please Dave your money time because the quality doesn’t match the price in the slightest !!!!!!”

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Posted 5 years ago

“Great price for summer clothes and only 1.99 click and collect. (Y’all know we hate paying £4.99 for delivery..)”

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Posted 5 years ago

“I tried to order one jacket. I tried to pay it three times and every single time it said that the payment was succesful but yet no money was taken from my bank account and I didn’t get any confirmation about the payment to my email. I also messaged them on the online chat and they said that just try again... i think it’s not cool that I want to buy something and it’s impossible to pay it. I GIVE UP!”

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Posted 5 years ago

Missguided is rated 2.7 based on 1,069 reviews