Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.41

4.4 Rating 5,104 Reviews

86 %

of reviewers recommend Mobile Outfitters

4.4

Based on 5,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-325-0747

Email:

eric@moutfitters.com

Location:

3901B Main St., STE 106,
Philadelphia, PA
19127

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Mobile Outfitters 5 star review on 26th August 2024

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love how my phone looks! It’s like new!”

Helpful Report

“Believe me I am writing this with very heavy heart. I do used to love mobile outfitter Over the years, I have noticed a significant decline in quality while the pricing has increased drastically. Below are my key concerns: Decline in Product Quality In 2017, the Fusion screen protector was thick and durable. However, the current version feels like any other tempered glass, offering no real advantage. Unjustified Price Hike The initial cost of the product has increased significantly compared to before. Additionally, the replacement cost is now ₹450 per side, which is much higher than it used to be. This pricing structure no longer makes sense. Delayed and Inefficient Service It took one month for the Fusion product to reach the Bangalore kiosk. After installation, I was informed by the agent that the product does not provide edge-to-edge coverage, making it ineffective for full protection. Overall Disappointment The combination of downgraded quality, higher initial costs, and increased replacement charges makes this product no longer a worthwhile investment. Given these concerns, I expect a reasonable resolution from your team. Please advise on how you plan to address these issues. I look forward to your prompt response.”

Helpful Report

Hello Kashish, Thank you for sharing your concerns with us, and we're truly sorry to hear about your disappointment. We value your loyalty over the years, and it’s disheartening to learn that the quality of our products and the service you received did not meet your expectations. We take feedback like yours seriously, especially regarding product quality and pricing. Your insights into the screen protector's durability and the pricing hike will be communicated to our team, as we strive to improve our offerings continuously. We understand how frustrating delays can be, and we apologize for the inconvenience you faced with the service in Bangalore. Customer satisfaction is our top priority, and we certainly want to rectify this situation for you. Please reach out to us directly at help@moutfitters.com so we can discuss how to address your concerns further. Thank you for your patience, and we hope to restore your trust in Mobile Outfitters.

“As per my recent purchase of clearcoat for my galaxy S24 ultra 360 protection I noticed that the front and back protection is perfectly fitted, but incase of side and top bottom it's not. So try to improve perfect fitting for side panels too”

Helpful Report

(Qatar) -

Hi Harish.S, thank you for your thoughtful 4-star review! We appreciate your feedback about the fitting of the side panels for your Galaxy S24 Ultra protection. Your insights are valuable as we continually strive to improve our products. If you have any further suggestions or need assistance, feel free to reach out to us at help@moutfitters.com. Thank you for choosing Mobile Outfitters!

“Fully satisfied.”

Helpful Report

(Mauritius) -

Hi Empeigne, thank you for the wonderful 5-star review! We’re so glad to hear that you’re fully satisfied with our products. Your feedback is incredibly valuable to us! If you ever need any assistance or have questions, feel free to reach out at help@moutfitters.com. We appreciate your support!

“Excellent product, clear coat for One Plus 9 Pro curved screen looks very nice would recommend it”

Helpful Report

(Mexico) -

Hi David, thank you for the fantastic 5-star review! We're so glad to hear you're enjoying the clear coat for your One Plus 9 Pro and that it looks great. Your recommendation means a lot to us! If you ever have questions or need assistance, don't hesitate to reach out at help@moutfitters.com. We appreciate your feedback!

“Great products and immaculate installation”

Helpful Report

(Chicago, USA) -

Hi Alyse, thank you for the amazing 5-star review! We're delighted to hear you love our products and the installation service. Your satisfaction is our top priority! If you have any questions or need assistance in the future, don't hesitate to reach out at help@moutfitters.com. We truly appreciate your feedback!

“if you need a screen protector for your mobile. This is the best. Highly recommencd.”

Helpful Report

(India) -

Hi Moshit, thank you for the fantastic 5-star review! We're thrilled to hear you think our screen protector is the best. Your recommendation truly means a lot to us! If you have any questions or need further assistance, feel free to reach out at help@moutfitters.com. Enjoy your protection!

“I had a great experience with Mobile Outfitters their customer service is excellent, and they truly care about their customers. A special thanks to Millie for her support and cooperation.”

Helpful Report

(Egypt) -

Hi Basim, thank you so much for the wonderful 5-star review! We are thrilled to hear that you had a great experience with us and that our customer service team made a positive impact. Millie will be so happy to hear your kind words! If you need anything else or have any questions, feel free to reach out at help@moutfitters.com. Your support really means a lot to us!

“Pellicole molto buone. Ottimo il bumper per iphone che purtoppo non fanno piu”

Helpful Report

Ciao Francesca, grazie mille per la fantastica recensione da 5 stelle! Siamo felici che tu abbia trovato le nostre pellicole molto buone. Ci dispiace sentire che il bumper per iPhone non è più disponibile, ma ci impegniamo a offrirti sempre il meglio. Se hai bisogno di ulteriori informazioni o supporto, non esitare a contattarci help@moutfitters.com Il tuo supporto significa tanto per noi! Hi Francesca, thank you so much for the fantastic 5 star review! We are happy that you found our films very good. We are sorry to hear that the iPhone bumper is no longer available, but we are committed to always offering you the best. If you need further information or support, please do not hesitate to contact us directly at help@moutfitters.com Your support means so much to us!

“Great Service! Amazing support from Millie. Highly recommend Mobile Outfitters!”

Helpful Report

(United Arab Emirates) -

Hi Sharif, thank you for the amazing 5-star review! We're so glad to hear that Millie provided you with fantastic support. We appreciate your recommendation and are here to help whenever you need! If you have any more questions or need assistance, don't hesitate to reach out at help@moutfitters.com. Your support means the world to us!

“I needed a new screen protector, and I spoke with Paul over the phone. He got me what I needed and even sent me videos on replacing my screen”

Helpful Report

(California, USA) -

Hi Tam, thank you for the amazing 5-star review! We're so glad to hear that Paul was able to assist you and provide helpful videos for your screen protector replacement. Your satisfaction means everything to us! If you have any more questions or need further help, don’t hesitate to reach out at help@moutfitters.com. We truly appreciate your support!

“Lifetime warranty of the product is 💗. Thank you for your excellent service!”

Helpful Report

(Philippines) -

Hi Walda, thank you so much for the wonderful review! We're thrilled to hear that you love our lifetime warranty and that our service met your expectations. Your satisfaction is our priority! If you ever need assistance, don't hesitate to reach out at help@moutfitters.com. We truly appreciate your feedback!

“The product is actually really good but the application of the product is really worst the staff doesn’t know properly to apply the product in the device i am writing this review after see on of my friend applied the same product from an another location the application of my friend device is really good but mine is really bad i will attach the image it show how worst the application you can see the error in dynamic island i have applied this from The outlet in Lulu mall Kochi”

Helpful Report

(India) -

Hello Ashiq, Thank you for your feedback and for bringing this to our attention. We're glad to hear that you appreciate the product itself, but we're truly sorry that the application didn't meet your expectations. Please reach out to us directly at help@moutfitters.com so we can assist you in addressing this issue and ensuring your device is properly taken care of. Your satisfaction is our priority, and we appreciate your understanding. Thank you for sharing your experience with us.

“Very quick process and top quality”

Helpful Report

(Ghana) -

Hi Emmanuel, thank you for your fantastic review! We're delighted to hear that you found the process quick and the quality top-notch. Your support means a lot to us! If you have any questions or need further assistance, feel free to reach out at help@moutfitters.com. We truly appreciate your feedback!

“Perfect installation shout out for the guy who was working in mall of emarties on Wednesday 8th Jan evening (give him a bonus) . He took his time applying my film after cleaning the screen throughly”

Helpful Report

(United Arab Emirates) -

Hi Maged, thank you for your awesome review! We're thrilled to hear that the installation was perfect and that our team member took the time to ensure everything was just right. Your shout out will definitely be passed on! If you need any further assistance or have any questions, feel free to reach out to us at help@moutfitters.com. We appreciate your support!

“Fits my phone great pleasure with the employees at telus they put it on”

Helpful Report

(Canada) -

Hi Debbie, thank you for your amazing review! We're so glad to hear that the fit is perfect for your phone and that our Telus team provided you with great service. Your satisfaction means a lot to us! If you need any further assistance, feel free to reach out at help@moutfitters.com. We appreciate your support!

“Brilliant service and great product. We have bought 4 and are delighted.”

Helpful Report

(Mauritius) -

Hi Brian, thank you so much for your fantastic review! We're thrilled to hear that you're delighted with both our service and products. Your satisfaction is our priority, and your support truly motivates us! If there's anything else we can assist you with, don't hesitate to reach out to us at help@moutfitters.com. We appreciate your loyalty!

“Impeccable customer service.”

Helpful Report

(Mauritius) -

Hi J-F, thank you so much for your wonderful review! We're thrilled to hear that you experienced impeccable customer service. Your kind words inspire us to keep providing the best for our customers! If you ever need anything, just reach out to us at help@moutfitters.com. We truly appreciate your support!

“As I exchanged my bumper on 21st September 2024, the shopkeeper gave me iPhone 14 bumper instead of 13 bumper. So I raised a complaint after waiting for somedays. But my issue is not yet resolved and didn’t get any update regarding the concern. I request you to consider this issue and do the needful as soon as possible.”

Helpful Report

“Everythink ok”

Helpful Report

Hi Lavinia, thank you for your great review! We're glad to hear that everything is okay and that you're satisfied with your experience. If there's anything else you'd like to share or if you have any questions, feel free to reach out to us directly via email at help@moutfitters.com We appreciate your support!

Mobile Outfitters is rated 4.4 based on 5,104 reviews