Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.41

4.4 Rating 5,080 Reviews

86 %

of reviewers recommend Mobile Outfitters

4.4

Based on 5,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-325-0747

Email:

eric@moutfitters.com

Location:

3901B Main St., STE 106,
Philadelphia, PA
19127

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Mobile Outfitters 5 star review on 26th August 2024

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought protection for two phones and six months later, in two cases, in the same place, the material began to peel off. This is a clear manufacturing defect, but the replacement is paid. Does that mean I have to pay twice a year?! In addition, the most expensive film is full of scratches after six months. Definitely I cannot recommend this manufacturer.”

Helpful Report

Please contact our customer support team directly via email at help@moutfitters.com for assistance. Our team will be happy to help. Thank you!

“The service offered by Azharudin was superb. He explained in detail, as I was coming to this shop for the 1st time. Got it done on my S23 Ultra and Apple watch. Thanks.”

Helpful Report

(United Arab Emirates) -

Thank you Jerin for the 5 star rating of Mobile Outfitters! We are delighted to hear that the service offered by Azharudin was superb. It is truly great to know that he explained everything in detail as you were new to our shop. We appreciate your feedback and are glad that you are satisfied with the service. Thank you!

“The technician at the desk (Bugis Junction, Singapore) was very helpful in explain their product lineup. Although slight more expensive than the generic "tempered glass" screen protectors, Mobile Outfitter's film screen protectors did not cause a loss of sensitivity when applied on the outer screen of my Samsung Z Fold 5. Furthermore, the price listed was comparable to Samsung's screen protector, albeit without the lifetime warranty. Having opted for the "Fusion" screen protector which protects against generic wear and tear as well as direct impacts, the technician demonstrated the resilience of their "Fusion" screen protector by hitting his own phone screen with a wrench. Impressively, no cracks were observed, and the screen retained its function. Application was smooth and efficient, with the entire process lasting less than 10 minutes. Despite the confidence in demonstrating their "Fusion" film screen protector, I have been hesitant to test it on my own phone. However, with their lifetime warranty, I can confidently use my phone with ease, without worrying about damaging the screen protector or my phone. It is likely that the screen protector will outlive the lifetime of my phone.”

Helpful Report

Thank you so much, Toby, for your 5-star review of our Mobile Outfitters store! We are glad that the technician was able to help you understand our product lineup and that you were able to find the perfect screen protector for your Samsung Z Fold 5. We appreciate you taking the time to share your experience and we hope to see you again in our store soon!

“Products are Good But worst Customer Service. I bought a protector then due to some warranty claim in mobile I lost the material. I went to there Sahara Centre Outlet in Sharjah, UAE and showed them the receipt and talked to the Supervisor Joana Mary she literally denied that I took this for same phone model and telling me for that I took or for old model of the phone. Where there I already did a replacement once. One thing is sure company products are good but prices are expensive for one time if we can't get the customer service experience”

Helpful Report

Please contact our customer support team directly via email at help@moutfitters.com for assistance. Our team will be happy to help. Thank you!

“Perfect GOLD guard for my phone.”

Helpful Report

Thanks so much for your 5 star rating of Mobile Outfitters, Martin. It's great to hear that you found just what you needed for your phone!

“Yr staff at Bugis ( Singapore)yesterday ( 15th August 2023 ) was alone and he was exceptional in rendering service to me. I forgot his name.but he was there at 7pm alone..”

Helpful Report

Thank you so much for the 5 star rating of Mobile Outfitters, Mike! We are absolutely delighted to hear that the staff at Bugis. We truly appreciate your kind words and it's wonderful to hear that you were so pleased with your visit.

“Yr staff at Bugis ( Singapore)yesterday ( 15th August 2023 ) was alone and he was exceptional in rendering service to me. I forgot his name.but he was there at 7pm alone..”

Helpful Report

Thank you so much, Mike, for your 5 star rating of Mobile Outfitters! We appreciate the kind words and it's so great to hear that our staff at Bugis (Singapore) provided you with such excellent service. We're so glad that your experience was so positive and we're thrilled to hear that the staff member was so helpful. It really means a lot to us. Thank you again!

“Otherwise it's very nice and I really like the lifetime free replacements but in my opinion it's annoying when it gets dents over time”

Helpful Report

Thank you for your 4-star rating of Mobile Outfitters! We appreciate your feedback and are glad to hear that you like the lifetime free replacements. We're sorry to hear that the screen protector tends to dent over time, but we'll keep your opinion in mind for future.

“It's really cool screen protector”

Helpful Report

Thanks a lot Ruwan for the 5 star rating! We are really glad you liked the Mobile Outfitters screen protector.

“Fast replacement of screen protector without any hassle and unnecessary queries. Good job👌👍”

Helpful Report

Thank you so much for your 4 star review of Mobile Outfitters, Sam! We really appreciate your feedback about the fast replacement of the screen protector without any hassle and unnecessary queries- good job, indeed! Your support means a lot to us!

“The staff was very friendly and detailed. Good work done on the screen protector too. Thank you!”

Helpful Report

Thank you for your 5 star rating, Vyvian! We're glad to hear that our staff was friendly and helpful. We really appreciate your wonderful review!

“Good job done”

Helpful Report

Thank you so much Seba for your 5 star rating of Mobile Outfitters! We truly appreciate the feedback.

“Helpful and patient sales person. Quality service and product”

Helpful Report

Thank you so much for taking the time to leave a 5 star rating! We really appreciate it. It's great to hear that you found our sales person to be helpful and patient, and that you felt our quality of service and product lived up to your expectations! Thank you again for your kind words.

“I have been using your product for many years, previously I have used your scratch protection coating for my Samsung S8+ and I was completely satisfied with it. Once I put the coating on, I was able to use it for a minimum of 8 months (without any additional phone cover). This February I upgraded my phone to Samsung S22 Ultra and when I visited your outlet I came to know there is a new product called 'Impact protection' which is even thicker than the scratch protection. As I noticed it's your top end product and the initial cost is also unconditionally high for a phone protection (250 Qr). Even though I purchased it in February and during the last 6 months, I have changed the coating more than 4 times (without any additional phone cover). Once it's changed within 1 month the sticker gets damaged and the phone looks ugly. I was completely disappointed with your new product and I was thinking of quitting your product permanently. Vibin Qatar.”

Helpful Report

The team has received your request at help@moutfitters.com and they will assist you further.

“Good product”

Helpful Report

Thank you for your 5 star rating of Mobile Outfitters, Jesse! We appreciate you taking the time to review our products, and are delighted to get your feedback.

“Good protection for mye Phone.”

Helpful Report

Thank you so much, Kai, for your 5 star rating of Mobile Outfitters! We're delighted to hear your phone is well-protected and that you're pleased with our services.

“The attending staff explains the product very well . He dont push you to buy but give you options to think of buying. Good service 👍”

Helpful Report

Thank you so much Reyes for your fantastic 5-star rating of Mobile Outfitters! We are pleased to hear that our staff explained our products to you clearly, and were not pushy or aggressive in any way. We really appreciate your positive feedback and are glad you had a pleasant shopping experience with us!

“Good service. The person servicing me made me feel at ease with the product. Love the product and no regrets. I had previously came to the shop but the person serving back then wasn't so friendly.”

Helpful Report

Thank you for your wonderful 5 star review, Rossman! We appreciate your kind words about the product, as well as the good service that you received. We are committed to providing excellent customer service to all of our customers and we're thrilled that you had a pleasant experience!

“Excelent service”

Helpful Report

Thank you very much for your 4 star rating of Mobile Outfitters, Alexis! We appreciate your feedback, and are glad that you've had an excellent experience with our services.

“Bought the matt screen protector. The matt screen protector is one of the best product out there compared to others. Its is very smooth to the touch, reduces glare, and it sticks on the screen strongly. The staff (Bala) provide very good service, expertly applying the protector. Very satisfied with the pruchase.”

Helpful Report

Thank you for the amazing 5-star rating for Mobile Outfitters! We are delighted to hear that you are happy with the Matte screen protector you bought; it certainly is one of the top products available. We are glad to hear that the staff (Bala), provided excellent service in expertly applying the protector. We are pleased that you are very satisfied with your purchase. Thank you again!

Mobile Outfitters is rated 4.4 based on 5,080 reviews