Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.41

4.4 Rating 5,053 Reviews

86 %

of reviewers recommend Mobile Outfitters

4.4

Based on 5,053 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-325-0747

Email:

eric@moutfitters.com

Location:

3901B Main St., STE 106,
Philadelphia, PA
19127

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Mobile Outfitters 5 star review on 26th August 2024

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome support and extremely friendly!”

Helpful Report

Thank you so much for your 5 star rating of Mobile Outfitters! We are thrilled to hear that you found our support to be both awesome and friendly. It's customers like you that make it such a rewarding job. Thank you for your kind words!

“Best screen saver ever! I have a bad habbit of dropping my phone and once I started to use their screen cover I have not had any issues! It has saved me from lots of repair money for sure.”

Helpful Report

Thank you so much for the 5 star rating. We are glad to hear that our screen protectors have saved you from costly repairs and that you are happy with it. We strive for customer satisfaction, and your positive words mean a lot to our team.

“I have been using mobile outfitters products for years and can say the products are far better than any other. It is nice to know when I change out a phone I have my go to place for the products I need.”

Helpful Report

Thank you so much for your 5 star rating of Mobile Outfitters! We are thrilled to hear that you have been using our products for years and that you feel they are far superior to any other product out there. We appreciate your loyalty and the fact that you continue to make us your go to place for great products.

“Este producto es el mejor! De verdad que vale la pena. No se confundan el precio es porque estas pagando por calidad. He gastado tanto dinero en protectores que se rompen y vidrio que no sirve. Lo recomiendo a mil!”

Helpful Report

Muchas gracias, Pedro, por tu valiosa calificación de 5 estrellas de Mobile Outfitters. Estamos encantados de saber que te sientes tan feliz con el producto. Estamos de acuerdo que con Mobile Outfitters, ¡estarás pagando por calidad y no por precio! Muchas gracias por tu recomendación. ¡Te lo agradecemos de verdad!

“Very fast, very nice quality”

Helpful Report

Thank you so much for your 5-star review! We are glad that you appreciate our product's speed and quality. We aim to keep providing the best service!

“Amazing!!!”

Helpful Report

Thank you for your 5 star rating! We really appreciate you taking the time to give us such positive feedback. We are so glad that you had an amazing experience with us!

“I experienced very bad customer services. I went this morning to one of your branches in MOE to have my mobile screen repaired and the cost was very expensive and cost AED975. I agreed because our agreement is that I will also receive my mobile this afternoon. later in the afternoon, I followed up with an update saying that I will receive my mobile within 1 hour. Until some time has passed, I still haven't received my mobile phone and I have sent several messages and calls but they are not answering. I hope you communicate well with your customer, and I hope you update. until now I still don't know what is the update on my mobile.”

Helpful Report

We are sorry about your experience. We would like to further assist you, but we will need specific details like phone number, receipt, order number, etc. Because we need this confidential information and want to respect your privacy, please email our helpdesk directly at help@moutfitters.com so that we can assist you! We look forward to hearing from you soon.

“Love the customer service. Had an issue with the installation of the screen protector. They immediately changed it for me at no cost and called again the next day to check on how it was working. My phone has already fallen down twice and still intact. Would definitely recommend to friends!!”

Helpful Report

Thank you so much Kofi for your review of Mobile Outfitters! We're happy to hear that you had a great experience, and your phone is in one piece even with all the falls. We look forward to your next visit and would be delighted to continue serving you. We're also glad that you found our service recommendable to your friends. Thanks again!

“Support was fantastic!”

Helpful Report

Thank you so much for the 5 star rating of Mobile Outfitters! We're so glad that our Support was fantastic for you. We really appreciate your amazing feedback!

“Awesome people! I had some issues with my screen protector and Bala was just so patient to fix it. Never felt any reluctance or dismay form. He always puts on a smile when talking to you The screen protector feels like its a part of the device itself. Worth the price!”

Helpful Report

Thank you, Mike, for your amazing 5 star rating of Mobile Outfitters! It's so great to hear that Bala was so kind and patient in helping you. We really appreciate the kind words and it's so wonderful to hear that you are so satisfied with our product. Thanks again!

“I had to change my screen protection 3 times in a week, due to peeling off issue. Even when the mobile is unused for min of 2 hours after screen protection placement.”

Helpful Report

Hello Vanuva, We are sorry about your experience. We would like to further assist you, but we will need specific details like phone number, receipt, order number, etc. Because we need this confidential information and want to respect your privacy, please email our helpdesk directly at help@moutfitters.com so that we can assist you! We look forward to hearing from you soon.

“Like how the product has made my phone look. I am very happy with my purchase.”

Helpful Report

Thank you so much for your generous 5 star rating of Mobile Outfitters! I'm glad to hear that you like how the product has made your phone look. I'm very delighted to hear that you are happy with your purchase.

“Not worth the price. The film got peels of from the device within a week. I regret buying this. Dont invest your hard earned money on this”

Helpful Report

Hi Nasif We are sorry about your experience. We would like to further assist you, but we will need specific details like phone number, receipt, order number, etc. Because we need this confidential information and want to respect your privacy, please email our helpdesk directly at help@moutfitters.com so that we can assist you! We look forward to hearing from you soon.

“I recently had the pleasure of purchasing a screen protector and a phone case from MobileOutfitters, and I must say that the customer experience exceeded my expectations. First and foremost, the staff at MobileOutfitters were incredibly knowledgeable and friendly. They took the time to understand my needs and recommended the perfect products to protect my phone. Their expertise and attention to detail were truly commendable. The installation process was a breeze. Unlike other screen protectors I've encountered, MobileOutfitters' application technique was flawless. The technician was precise and meticulous, ensuring a bubble-free and seamless fit. I appreciated their dedication to perfection. The quality of the products is outstanding. The screen protector offers superior clarity and effectively guards against scratches and smudges. The phone case is not only stylish but also provides excellent protection without adding bulk. I feel confident that my phone is in good hands. Moreover, MobileOutfitters' customer service is top-notch. I had a minor issue with my phone case, and they promptly resolved it without any hassle. Their commitment to customer satisfaction is truly commendable. Overall, my experience with MobileOutfitters has been exceptional. From their knowledgeable staff and flawless installation process to their high-quality products and excellent customer service, they have won me over as a loyal customer. I highly recommend MobileOutfitters to anyone in need of top-of-the-line phone accessories and unparalleled customer care. MobileOutfitters Nigeria office in MGS Samsung, located at 8 Allen Avenue, Ikeja, Lagos.”

Helpful Report

“Just did a clear coat on my samsung note 20 ultra and my huawei watch. the huawei watch start having bubble at the edge at night. Receipt mention will have 1 to 1 exchange for it within 7 days. When bring down next day, they did not want to change a new one but they try to fix it instead it's not what as promised. Not sure if it will happen again since they only fixed it. Staff look unfriendly. Now is wondering whether this expensive protector is worth the price. Came across this shop because my friend did it and the Malay Guy is so much friendly.”

Helpful Report

Hello Eddie, Thank you for reaching out to us here at Mobile Outfitters USA. First and foremost, please allow us to apologize for the issue you have detailed in your email. We sincerely apologize for the inconvenience. Please email us directly at help@moutfitters.com so that our Customer Service Support Team can assist you further. Looking forward to hearing from you soon.

“I purchased the "Impact" screen protector for my Google Pixel 6 Pro a bit over a year ago. It was charged as a phablet because of the size. After a few months, it was already starting to peel and I had to pay another $10 to replace. Few months after that, the same issue was happening where it starts to peel off from the corner. I left it alone and plan to replace if it gets worse. Few months after that, I dropped my phone (screen flat) from a height of 3 feet. There were no cracks but the touchscreen stopped working. I got my screen replaced but as the protector was peeling off badly, I tossed it. I went back to get my replacement but was told I needed the original screen protector so they can send it back to US. I was never informed about this as the sales associate at the time only told me to come back with the phone and that it's lifetime warranty for $10 replacement fee. Why else would I discard the screen protector if I knew otherwise? I also asked about the impact protection and how the touchscreen still broke. I was told it only protects cracks and there's nothing in the world that can protect from internal damage. I paid a premium for this screen protector advertised as "IMPACT-the world’s thinnest impact bumper with 20-foot drop tested technology delivers peace of mind that comes from knowing your device is out there with the ultimate in impact protection" and it didn't even protect my phone from a 3 foot drop. Basically any other screen protector would have been more worth with 4x the savings (I paid around 69.90 for this protector + 10$ replacement). Needless to say, with the broken touchscreen and misleading replacement warranty, I am not continuing with this overpriced, flawed and deceiving product”

Helpful Report

Thank you for reaching out to us here at Mobile Outfitters USA. First and foremost, please allow us to apologize for the issue you have detailed in your email. We sincerely apologize for the inconvenience. Please email us directly at help@moutfitters.com so that our Customer Service Support Team can assist you further. Looking forward to hearing from you soon.

“I have it on my Samsung Galaxy S23. It is the best screen protector and bumper I have purchased to date. My phone is scratch free and I have a 5 year old that constantly plays with it.”

Helpful Report

Thank you so much Christina for your 4 star rating of Mobile Outfitters! It's great to hear that you're happy with your Samsung Galaxy S23, protected by the BestScreen protector and bumper. I'm glad that the product is standing up to your 5 year old and keeping your phone scratch free. Thanks again for your kind review!

“First time that I see this product in Norway. Very nice look and feel.”

Helpful Report

Thank you for your 4 star rating of Mobile Outfitters! We're delighted to hear that you enjoyed the look and feel of this product, especially as it's the first time it's available in Norway. We really appreciate your feedback!

“Best products ever!”

Helpful Report

Thank you so much for the 5 star rating of Mobile Outfitters! We're glad you think our products are the best ever!

“I put fusion on my phone and i am very happy with the product and fhe exclellent service i got from the staff in limassol.”

Helpful Report

Thank you so much for the 5-star rating, Pavlos! We are so glad to hear that you were happy with the product and excellent service you received from our staff in Limassol. It means so much to us as a company, and we really appreciate you taking the time to leave a positive review!

Mobile Outfitters is rated 4.4 based on 5,053 reviews