Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.41

4.4 Rating 5,089 Reviews

86 %

of reviewers recommend Mobile Outfitters

4.4

Based on 5,089 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-325-0747

Email:

eric@moutfitters.com

Location:

3901B Main St., STE 106,
Philadelphia, PA
19127

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Mobile Outfitters 5 star review on 26th August 2024

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and staff is very humble and cooperative.”

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“Thanks to Judy for fixing my screen”

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“Miss Iva in Mall of Split Croata is excelente, kind and proffesional.”

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“Feels solid”

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“Good service !”

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“Thanks, as always amazing :)”

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“Very timely service.”

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“It’s the best thing I did for my mobile :)”

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“Good customer service”

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“I already had a screen protector subscription but I was asked to pay 52.5 aed to change from matt to glossy. Extremely absurd. New ways of making money”

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“Nice job.”

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“Großartiges Geschäft”

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“I would just like to complain about my purchase on mobile outfitter. I was very disappointed. I purchased the fusion protector and the bumper case for iphone 12, i was easily attracted by the inclusion of a “lifetime warranty”, but now that i am planning to upgrade to an iphone 13 pro, and still i would like to use my existing purchase/lifetime warranty in your shop, the employee said its not possible. How come its not possible? We were not informed about this. That if we would change our phone we can no longer use our “existing lifetime warranty”. We had two purchased of mobile outfitter fusion on your company and we also want to make use of the same benefit to our new phone. But they cannot give us any solution about this concern. If they could have informed us that we cannot use anymore the “lifetime warranty” to our new upgraded phones, we will not avail this offer.”

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“Great and awesome service!”

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Hi Nica! So glad to hear that you are a happy customer. Thank you for sharing your experience with us.

“Very good customer service, showroom of the products, etc.”

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Hi Tomas! Thank you so much for taking the time to share your feedback with us!

“Attended at the Bugis Junction store on 12 June and 14 June. 12 June experience was fine whereby the staff were polite and helpful. Unfortunately, on 14 June I had found a bubble-like blemish on the screen. Went down and the staff whom attended was downright unhelpful. He tried to explain that the mark was a "scratch" and unsuccessfully tried to replicate the mark on the company's device. The staff attending further made excuse of the film protecting the phone from scratches rather than it being "scratch-proof" or "scratch-resistant". Only when I brought up to him that his colleague had mentioned that it takes about 2 days for the screen protector to set did he oblige to change another. Do take note that their advertising of "If you’re ever unhappy with the performance of any of our films, bumpers, skins, or cables, simply bring in the product with your receipt, and we make it right." could very well be false. After he replaced the screen protector, I queried on whether I could return if I was facing any problems. All he mentioned was "that's it no more". Firstly, even though the receipt clearly stated that replacement within the first 7 days is without cost and secondly, nothing was mentioned about the replacement with the small fee.”

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Hello Alvis, Hi We are sorry about your experience at the Bugis Junction location. We would like to further assist you, but we will need specific details like phone number, receipt, order number, etc. Because we need this confidential information and want to respect your privacy, please email our customer helpdesk directly at help@moutfitters.com so that we can assist you! We look forward to hearing from you soon.

“It’s very bad experience your staff is playing with the costumers.Actually no need to say anything for this company because you are not deserving…”

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Hello Baris, We are sorry to hear that we have disappointed you. We pride ourselves on great products and customer service and would like to make it up to you. Please email us directly at help@moutfitters.com so that we can further assist you.

“First thing to do once I buy a new phone. great product and service”

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“I like the product, its strong and clear, also the team so kindly, specially Claire in AL Wahdah mall in Abu dhabi.”

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“Great customer service and the price/quality is good. I will go to them for future things.”

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Mobile Outfitters is rated 4.4 based on 5,089 reviews