Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.41

4.4 Rating 5,053 Reviews

86 %

of reviewers recommend Mobile Outfitters

4.4

Based on 5,053 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-325-0747

Email:

eric@moutfitters.com

Location:

3901B Main St., STE 106,
Philadelphia, PA
19127

Write Your review

Tell us how Mobile Outfitters made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mobile Outfitters 5 star review on 26th August 2024

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Good: Materials are high-quality and durable. The negatives are as follows: always there is a change of staff that doesn't know the old members - 60% of the calls to customer service are not understandable - Some of the staff are rude while on the phone. I live in Dubai and I always go to the branch next to my home to solve the issue after a long conversation about Fusion material with the staff.”

Helpful Report

Hi Mohamed, Thank you for your review. We appreciate your feedback. Customer satisfaction is important to us please reach out to us directly at help@moutfitters.com we would like to learn more about your concern. -Paul

“Fabulous service and excellent team”

Helpful Report

Hi Alam, So happy to hear that! Thank you for being our customer.

“Great service and product . Staff explained to me in detail how the clear cover will look and feel like after installation”

Helpful Report

Hi Alvin, So happy to hear that you received great service from our knowledgeable staff. Thanks for sharing your feedback.

“I tried and placed 2 times for my new iPhone 14 pro in 2 different locations, Cut is not proper from your machine for the dynamic icon on top. not installed properly. My iPhone 14 pro looks bad now. Don't know what to do.”

Helpful Report

Hello Karthi, Thank you for reaching out and our apologies for the inconvenience. We have received your request via our helpdesk and we are working to get this resolved for you as soon as possible.

“I came all the way from Dammam to Jeddah at Red sea Mall, because that's only where there's a Mobile Outiftters Kiosk. I've been wanting to replace the damaged screen gaurd since months now. Upon arrival at the Virgin Megastore at Red Sea Mall, I was told there's no operator/ Employee available. A huge disappointment and a poor service response.”

Helpful Report

Hello Waqas, Our apologies for the inconvenience. Please reach out to our Customer Service Team directly via email at help@moutfitters.com We are happy to assist you further.

“No clear policy for the shop even the employees cannot provide clear guidance on the policy. I have Fazaa discount card and as per Fazaa the shop gives discount where the employees refuse to give. You should have clear policy and if you not accepting any discount cards just be clear.”

Helpful Report

Hello Mohammed, Thank you for reaching out to us here at Mobile Outfitters USA. For further assistance please reach out to the Customer Support Helpdesk directly via email at help@moutfitters.com Thanks.

“I made my purchase yesterday for my iphone 11. Good looking and seems very fine for my use. Thanks.”

Helpful Report

Hi Praveen, Glad to hear you are happy. If you ever need assistance we are available to assist directly via email at help@moutfitters.com Take care and thank you for being our customer.

“Anytime I upgrade my phone, I always come back to my mobile outfitters stand to protect my phone. The bumper case is awesome!!!”

Helpful Report

We are always happy to hear stories like these and we are glad you are enjoying your Mobile Outfitters products. We agree the Fusion Bumper is awesome! We appreciate your feedback. Thank you for being our customer.

“Good interaction and fast service”

Helpful Report

I'm glad we met your expectations, Joash! -Paul

“I would like to express my thanks and satisfaction with the service provided by the company and the quality of protection for the devices.”

Helpful Report

Hi Yousuf, I'm very happy that had a great experience at one of our locations! -Paul

“Great service . Outstanding protection for your device”

Helpful Report

Thanks for the awesome review, Sammy! -Paul

“Satisfied with the product..With a lifetime warranty i dont have to worry about replacements.”

Helpful Report

Thank you, Noel! I'm glad you're enjoying our products and Lifetime Replacement program. -Paul

“Customer care great. And my screen protector is very durable cause after an unintentional drop my phone screen still worked”

Helpful Report

Hi Daniel, That is great to hear! We are always happy to hear stories like these and we are glad you are enjoying your Mobile Outfitters products.

“Cuando lo adquirí me dijeron que tenia garantía de por vida y ahora que fui a que me la cambiaran porque se estaba despegando, me dijeron que tenia que pagar por el cambio”

Helpful Report

Hola Armando, Lamentamos que esté decepcionado. Comuníquese con nosotros por correo electrónico a help@moutfitters.com De esta manera podemos ayudarlo.

“A great product and great customer service!”

Helpful Report

Hi Sami, Thank you for taking the time to leave a review. It makes us so happy to hear you received great customer service and you are enjoying your Mobile Outfitters products.

“Installation was smooth and fast without any issues. The only issue is almost 70 SGD for Samsung S22 Ultra is like doing it for a tablet or laptop too expensive, and even if have a so-called lifetime warranty need to bring the phone with the screen protector that may be damaged to change to a new one but have to pay 10 SGD for each replacement.”

Helpful Report

Hello Daniel, We appreciate you taking the time to provide us with your feedback. We always look for ways to better serve our customers and to improve our products and customer service. We will pass along your feedback.

“Nice and helpful .”

Helpful Report

Thanks, Joel! Let us if you ever need assistance with anything. -Paul

“Friendly and accommodating, they are fast, and their work is very good quality!”

Helpful Report

Thank you so much for the kind words, Petra! I'm glad you had a nice visit at one of our locations. -Paul

“Great service”

Helpful Report

Thanks Mohammed! I'm glad you had a great visit at our location. -Paul

“good and reliable product”

Helpful Report

Thanks for the awesome words, Mohamed! -Paul

Mobile Outfitters is rated 4.4 based on 5,053 reviews