Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.41

4.4 Rating 5,052 Reviews

86 %

of reviewers recommend Mobile Outfitters

4.4

Based on 5,052 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-325-0747

Email:

eric@moutfitters.com

Location:

3901B Main St., STE 106,
Philadelphia, PA
19127

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Mobile Outfitters 5 star review on 26th August 2024

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Response to the customer is very bad especially in EA mall, Chennai. Before a month, they gave me iPhone 14 bumper instead of iPhone 13 bumper and they said that they will replace it with free of cost. Till now I didn’t get replacement and no proper response from the sales person. Kindly consider this and take necessary action.”

Helpful Report

Hello Barni. Thank you for sharing your feedback regarding your experience at the EA Mall in Chennai. We sincerely apologize for the lack of response you encountered during your visit. Your satisfaction is important to us, and we would appreciate the chance to resolve this for you. Please reach out to us directly at help@moutfitters.com, and we will do our best to assist you. Thank you for bringing this to our attention, and we hope to restore your confidence in our brand.

“They used to have stalls here in UK. I was happy to find one during my visit to Paris. Please come back to UK.”

Helpful Report

Hi Mohammed! Thank you for your awesome 5-star review of Mobile Outfitters! We're so glad to hear that you were able to find us during your visit to Paris. We appreciate your feedback and will definitely keep the UK in mind for future expansions. It's wonderful customers like you that make our brand special! If there's anything else we can help you with, don't hesitate to reach out to us directly at help@moutfitters.com . We hope to see you again soon!

“The service was great. The priduct had sime issues and the technicians did not hesitate to resolve the problem.”

Helpful Report

(Philippines) -

Hi Paul! Thank you so much for your fantastic 5-star review of Mobile Outfitters! We're thrilled to hear that you experienced great service from our technicians. It's important to us that any issues are resolved promptly and to your satisfaction. Your feedback means a lot, and we truly appreciate you taking the time to share your experience. If you need anything else in the future, feel free to reach out to us at help@moutfitters.com. We look forward to serving you again!

“Very polite, courteous n even offered tips on how to make the product last longer. Thats really value-added service!”

Helpful Report

(Singapore) -

Thank you so much Xavier for the fantastic 5-star rating you gave to Mobile Outfitters! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with us. We are delighted to know that our team provided you with excellent customer service. Once again, thank you for choosing Mobile Outfitters. We look forward to serving you again in the future!

“I’ve been a loyal customer of this mobile protection brand since 2018, recommending it to over 12 friends. However, my recent experience at the City Stars branch was extremely disappointing. In January 2024, I received a discount on a replacement for my iPhone 15 Pro. When I returned in October to replace the full protection and add coverage for a new device, the prices were unreasonably high. Customer service refused to offer any discount, despite my prior experience, and the representative was dismissive and unprofessional. I also filed a complaint, but after 10 days, there has been no follow-up. I’m very dissatisfied and won’t be recommending this service again.”

Helpful Report

Hello Amr. Thank you for taking the time to share your feedback on your recent experience at the City Stars branch in Egypt. We sincerely apologize for the disappointing experience you had during your visit. It is certainly not the level of service we strive to provide. We understand your frustration with the unreasonably high prices and the lack of discount despite your previous positive experience. We also apologize for the dismissive and unprofessional behavior you encountered from our representative. This does not align with our team's values, and we will take immediate action to address this issue. We are sorry to hear that your complaint did not receive any follow-up within the expected timeframe. Your feedback is crucial to improving our services, and we will be working diligently to ensure that all customer inquiries and concerns are addressed promptly in the future. We truly value your support and would like the opportunity to make things right. If possible, could you please email us at help@moutfitters.com Your insights will help us better understand the specific areas that need attention, allowing us to deliver a better experience to you and our future customers. Once again, we apologize for any inconvenience caused, and we hope to regain your trust in our brand. Please feel free to reach out to us directly at help@moutfitters.com. We look forward to hearing from you.

“Very pleased with the product and service. I am a happy returning customer.”

Helpful Report

(Bahrain) -

Hi there Mazin. Thank you so much for your incredible 5-star rating of Mobile Outfitters! We are thrilled to hear that you were very pleased with both the product and service we provided. Your satisfaction as a happy returning customer means the world to us. If you ever need assistance you can reach us at help@moutfitters.com We truly appreciate your continued support and look forward to serving you again in the future!

“Ganda nmn at sleek look. Tingin ko matagal pa sya mapaltan but i want the 'anti chismis' screen protector next time.hehehe”

Helpful Report

(Philippines) -

Hi Leonor. Thank you so much for your amazing 5-star rating of Mobile Outfitters! We truly appreciate your feedback and are thrilled to hear that you loved the sleek look of our product. Once again, thank you for choosing Mobile Outfitters. If you ever need assistance you can reach us at help@moutfitters.com We look forward to serving you in the future and providing you with the best protection for your mobile device.

“Excellent service”

Helpful Report

(South Africa) -

Thank you so much, Roxanne, for your outstanding 5-star rating of Mobile Outfitters! We are thrilled to know that you had a fantastic experience with us. We appreciate your trust and support. If you ever need any further assistance, please don't hesitate to reach out directly at help@moutfitters.com. Thank you once again, and we look forward to serving you in the future!

“Maganda sya fit na fit, tapos makaka pili kapa ng maraming style”

Helpful Report

(Philippines) -

Hi Kevin! Thank you so much for giving Mobile Outfitters a 5-star rating. We truly appreciate your support and feedback. "Maganda sya fit na fit, tapos makaka pili kapa ng maraming style" (It looks great and fits perfectly, plus you have a wide variety of styles to choose from). We're glad to know that you found our products to be of high quality and trendy. If you have any more questions or need assistance, please don't hesitate to reach out directly at help@moutfitters.com We look forward to serving you again in the future. Thank you once again for your kind words!

“Nagyon hasznos”

Helpful Report

Hi Ági, Thank you for your 5 star review. We appreciate your feedback. Thank you for being our customer.

“The look is not good, it gets dusty very easily. Doesn’t look premium.”

Helpful Report

Hello Hari. Thank you for taking the time to provide your feedback on your experience with Mobile Outfitters. We truly appreciate your valuable input and apologize for any inconvenience caused. Your feedback is extremely important to us, and we want to do everything we can to make things right. We would love to learn more about your specific concerns. Please email us directly at help@moutfitters.com Once again, thank you for bringing this matter to our attention. We value customers like you, and it is through feedback like yours that we can continue to thrive and improve.

“Perfektnservis, perfekt person”

Helpful Report

(Slovakia) -

Hi Jozog2sc. Thank you so much for giving Mobile Outfitters a fantastic 5-star rating! We truly appreciate your support and are thrilled to hear that you had such a great experience with our service. Thank you once again for your positive feedback. We look forward to serving you again in the future.

“Excellent customer service. Got the job well done.”

Helpful Report

(Ghana) -

Thank you, Felix, for your fantastic 5-star rating of Mobile Outfitters! We greatly appreciate your support and positive feedback. It's wonderful to hear that you had an excellent experience with our customer service, and we're thrilled that we were able to provide you with a job well done. If you ever need any further assistance or have any questions, please don't hesitate to reach out to us at help@moutfitters.com . We look forward to serving you again in the future!

“Customer service is knowledgeable, friendly and installation was quick enough and depends on the product(s) you installing. Now feel confidence to go out using products installer with Mobile Outfitters for daily life / routine and knowing is well protected with no BULKINESS added.”

Helpful Report

(Singapore) -

Thank you Muhammad, for giving Mobile Outfitters a 5-star rating! We truly appreciate your feedback and are thrilled to hear about your positive experience with our customer service team. We take pride in our knowledgeable and friendly staff who strive to make the installation process efficient for all our customers. Your satisfaction is our top priority, and we're here to assist you whenever you need us. Thank you again for choosing Mobile Outfitters. We look forward to serving you again in the future!

“Very patient and approachable staffs. Explained to me patiently the different type of protectors etc.... They also did a very good job on applying the protector for my apple watch ultra 2.”

Helpful Report

(Singapore) -

Thank you so much Seah, for awarding Mobile Outfitters with a 5-star rating! We truly appreciate your kind words and feedback. Our team is thrilled to hear that you found our staff to be very patient and approachable. We take pride in ensuring that our customers fully understand the different types of protectors we offer. We are also delighted to hear that you were pleased with the application of the protector on your Apple Watch Ultra 2. Thank you once again for choosing Mobile Outfitters. We look forward to assisting you with any future needs you may have!

“Thank you to MOF MarketMarket for assisting me in protecting my apple watch series 9.”

Helpful Report

(Singapore) -

Hi Chester, Thank you so much for your phenomenal 5-star rating of Mobile Outfitters! We are absolutely thrilled to hear that you had a great experience with us at MOF MarketMarket. Our team is dedicated to providing top-notch service to our valued customers like yourself. We really appreciate your kind words and we are delighted to have been able to assist you in protecting your Apple Watch Series 9. Your satisfaction is our utmost priority, and we are glad that we could meet your expectations.

“Very happy with my new Mobile Outfitters products!”

Helpful Report

Dear Janice,Thank you so much for your rave 5-star rating of Mobile Outfitters! We truly appreciate your support and taking the time to share your positive experience with us. It's wonderful to hear that you are very happy with your new Mobile Outfitters products! Once again, thank you for choosing Mobile Outfitters. We look forward to serving you again in the future!

“Prisla som si dat spravit novu foliu, pricom pri predaji mi bolo komunikovane, ze mam narok na dozivotnu vymenu, pricom mi len staci sa zaregistrovat. Stara folia bola velmj spinava, tak som ju zahodila doma a to bol dovod, ze mi odmietli dat novu foliu. Takze za mna velmi zly zakaznicky pristuo”

Helpful Report

Thank you, Lucia, for taking the time to provide us with your feedback on your experience at Mobile Outfitters. We sincerely appreciate you bringing these issues to our attention.We apologize for any miscommunication regarding the lifetime replacement of the screen protector. It is needed to exchange the old one for a new one. We apologize for any inconvenience caused and deeply regret the negative customer experience you had. Please contact our customer support team directly via email at help@moutfitters.com We apologize for any frustration caused and would appreciate the opportunity to rectify the situation. Please feel free to contact our customer service team, and we will do our utmost to assist you.

“This is one of the best films I have ever used. It works on my iPad Pro flawlessly and I use my pencil to draw everyday. I don’t know where I would be without it. Clarity is great”

Helpful Report

(United States Of America) -

Hello Niel, Thank you so much for your wonderful 4-star rating of Mobile Outfitters! We truly appreciate your feedback and we're delighted to hear that you are enjoying our product. It's fantastic to know that our film has been working flawlessly with your iPad Pro, allowing you to unleash your creativity every day with your pencil. We're thrilled that our product has made such a positive impact on your device usage, and we're honored to be a part of your journey. If you have any further questions or need assistance with anything, please don't hesitate to reach out to us directly at help@moutfitters.com. Thanks again for your support!

“Love the products on my new iPhone 16!”

Helpful Report

Thank you so much for your fantastic 5-star rating of Mobile Outfitters! We truly appreciate your feedback and are thrilled to hear that you love the products on your new iPhone 16. We're thrilled that we could meet your expectations, and we look forward to serving you again in the future. Thank you for choosing Mobile Outfitters!

Mobile Outfitters is rated 4.4 based on 5,052 reviews