Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.41

4.4 Rating 5,053 Reviews

86 %

of reviewers recommend Mobile Outfitters

4.4

Based on 5,053 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-325-0747

Email:

eric@moutfitters.com

Location:

3901B Main St., STE 106,
Philadelphia, PA
19127

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Mobile Outfitters 5 star review on 26th August 2024

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They said the help@moutfitters.com will help. And the help@moutfitters.com has said that in 4 April she had contacting Indonesian owner, and the indonesian owner will contact me. Now, 7 April 2023 no one contacted me, and the help@moutfitters.com doesn’t reply or figuring out anything. I just want to emphasize how are they engaging with customer. Both indonesia and US. Don’t buy their product because of the lifetime guarantee.”

Helpful Report

“Lifetime Guarantee is only applicable if the store open in your country. This week I want to use lifetime guarantee of clear coat and end up the kiosk is gone. The phone that they provide in the website is gone. I tried to contact their instagram (5 cities) and those that you provide in the website, no one answer. I will said, do not buy it, there is no such thing like a lifetime guarantee if they close suddenly without any notice.”

Helpful Report

Hi Rahayu, Our Customer Support Team at help@moutfitters.com is currently working to provide you with a resolution. Our sincerest apologies for the inconvenience.

“Ok good 👍”

Helpful Report

Thank you for your wonderful 4 star rating of Mobile Outfitters, Robert! We really appreciate it.

“Finally I found a protection which I can 100% trust!”

Helpful Report

Thank you so much for your 5 star review of Mobile Outfitters, Andrej! It's great to hear that you've found a protection that you can trust 100%. We really appreciate your kind words.

“The service was good. The staff was helpful. And i love how my phone feels like new again, and it only took such a short time for installation.”

Helpful Report

Thank you so much for your 5 star rating of Mobile Outfitters! We are so glad to hear that you had a great experience with us and were happy with our services. We really appreciate that you found our staff helpful and that installation was quick! We are pleased to know that your phone feels like new again. Thanks again for our 5 star rating, we really appreciate it!

“This is not life long free , clear cheating that word .your service center ask extra charge for replace the cover”

Helpful Report

Hello Abilash, I am so sorry about your experience at the Dubai location. I’d love to further assist you, but I will need specific details from you because I will need this confidential information and want to respect your privacy, please email me at help@moutfitters.com I look forward to hearing from you.

“Paid half the price of the telephone for the special cover the first time my son dropped it broke .... Doesn't help with a lifetime guarantee when the screen is gone.”

Helpful Report

Hello Tiago, Thank you for reaching out to us here at Mobile Outfitters USA. So sorry for your inconvenience. We would love to further assist you, but we will need specific details like name, contact phone number, receipt copy order number, etc. Because we will need this confidential information and want to respect your privacy, please email us directly at help@moutfitters.com so that we can continue to help you!

“Friendly and it was a quick one ever had to do a screen protector.”

Helpful Report

Thank you Sharul for your 5 star rating of Mobile Outfitters! We are so appreciative of your kind words - it's really great to hear that the experience was both friendly and quick!

“I was served by Ray at Plaza Singapura outlet, Singapore. He was very patience explain to me which type of film is suitable for my usage and the after care. He even make sure that it dry up before handing over my mobile back to me. I feel very comfortable and assure that mobile is in good care.”

Helpful Report

Thank you so much Liyana for your 5 star rating of Mobile Outfitters! We're so glad to hear that Ray's excellent service at the Plaza Singapura outlet, Singapore, made you feel comfortable and assured that your mobile was in good care. We appreciate you taking the time to write a review and thank you for being a valued customer.

“Very good service and the quality is amazing you literally cannot break the screen”

Helpful Report

Thank you Radmila for your 5 star rating of Mobile Outfitters! We are delighted to hear that you were pleased with the quality and that our service was very good. It is true, our screens are of the highest quality and practically indestructible. Thank you for choosing us!

“I came to Mobile Outfitters for a solution to preserve and protect my I Phone watch Ultra screen. I was offered the features I expected; however I missed on a point before getting the job done ! The point is, I had my i-phone covered with a similar product with life time warranty and free replacement option. However the "protector" isnt immune to perfume/alchohol vapours or drops. (The stains that appear after a drop of perfume/ alchohol on the screen protector); This leaves a permanent scar/mark and this doesn't look good at all. With Mobile Outfitters (not your fault as Indid not query on this point before I got the application done) after the application of the protector on my Watch Ultra, I asked about the consequence of alcohol (hand sanitisers)/ perfumes etc; and the assistance said the screen protector will get stained !! In this era of COV and other infectious diseases for which we used these sanitisers etc quite frequently, there should be a solution with Mobile Outfitters. Hope you come up with something :) Else alls good. John/ Dubai.”

Helpful Report

Thanks so much, John, for taking the time to share your experience with Mobile Outfitters! We appreciate your feedback. I have shared it with the team as we always look for better ways to improve and serve our customers.

“A+ service was excellent”

Helpful Report

Thank you so much, Dragoslav, for giving Mobile Outfitters a 5 star rating! We really appreciate it and we're so glad that you had a great experience with our A+ service.

“Fantastic service by Bala - patient and thorough”

Helpful Report

Thank you for your 5 star rating for Mobile Outfitters. We truly appreciate it! We are especially humbled to hear your praise for our fantastic staff member, Bala!

“Very helpful, friendly, not a long wait!”

Helpful Report

Thank you very much Dawn for your fantastic 5-star rating of Mobile Outfitters! We are so glad that you found our service to be very helpful, friendly, and with no long wait! It is reviews like yours that keep us motivated to strive for excellence each and every day!

“Skúsený príjemný predavači ;-)”

Helpful Report

Thank you so much for your review. We are happy to know you had a pleasant experience.

“**Update** Full refund offered and happy with the outcome/after service provided. Thank you. I had my iPhone 14 wrapped by these guys in Qatar, Doha (City Centre Mall). It’s the biggest waste of money. After 2 weeks it started to peel off. I revisited the same shop and the guys offered to replace for a small fee! Which may sound fair”ish, but makes a farce of the guarantee. This technology does not work, unless you are prepared to revisit the shop bi-weekly and hand over more cash. Needless to say a very disappointed customer. My advice…… do not waste your money on it.”

Helpful Report

Hello Ian, We are so sorry to hear of your recent experience. Please reach out to our customer support helpdesk directly via email at help@moutfitters.com Hope to hear from you soon so we can assist you further.

“Great product knowledge and excellent service”

Helpful Report

Thank you, Chris, for your 5 star rating of Mobile Outfitters! We are thrilled to hear that you had a great experience with our product knowledge and excellent service. We look forward to providing the same level of service in the future.

“Great product and most importantly Great customer service, faced a hiccup with the design for my specific device but the young lady handled the situation very professionally and at the end i am really happy with the result and the experience.”

Helpful Report

Thank you so much Ahmed for your 5 star rating of Mobile Outfitters! We are delighted to hear that you were pleased with the product and service, especially the way our young lady handled your situation. We strive to provide the best experience for our customers and we're glad to know that we delivered that to you!

“Great customer service and quality product and fair pricing. This is my second phone on which I've put the screen protector.”

Helpful Report

Thank you so much, Jaison, for your wonderful 5-star rating of Mobile Outfitters! We're so glad to hear that you are so happy with the quality of product and service that we provide. We truly appreciate you taking the time to leave us such a wonderful review, and we're glad that you have had such a positive experience. Thank you for choosing Mobile Outfitters and for trusting us with your second phone!

“Today I changed my mobile screen guard , complete body , for IPhone 4 pro but the it’s very poor and coat around the camera completely came out and unfortunately today was my flight to India for one month, please track by using my mobile 0558703886, paid 94.50 for Matt cover”

Helpful Report

Hello Shaheel Please reach out to our customer support helpdesk directly via email at help@moutfitters.com We look forward to assisting you.

Mobile Outfitters is rated 4.4 based on 5,053 reviews