Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.41

“Excellent”

Thank you so much Mohamed for your 5 star rating of Mobile Outfitters! We are thrilled to hear that you think we are excellent.

“I am impressed with the quality and look of my device.”

Helpful Report

Thank you so much for the 5-star rating for Mobile Outfitters, Jennifer! I am so glad that the quality and look of your device was up to your expectations. We really appreciate your feedback and are glad that you are so satisfied with your purchase!

“Again i contact customer services indonesia. And again they played dead. Don’t buy to them, they give hope processing long (2 months), move to the other cities. The price expensive because they sell a lifetime guarantee, but when it is need to be replaced, they are holding back, playing dead. Currently so many nano skin has been sell from another company, a lot cheaper and you don’t need to going trough this trouble that I have been through. Twice! I had been going through 8 weeks for getting 1st replacement from iphone 12 and ipad 10.5, after Indonesian customer services playing dead many times. And they need to be reminded by US central mobile outfitter. Now, I tried to getting replacement 10.5, us customer services asking me to pay again like buying new. Bad company either local indonesia and central US. —— Update: they called me only after I am giving up, bought cases from another company and writing bad review. Seems like they don’t work when we don’t give bad reviews and then blame us when we gave bad reviews.”

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“It used to install mobile protector with high quality, but right now outfitters install bad quality and screen causes scratches which makes mobile looks ugly.”

Helpful Report

Thank you for reaching out to us here at Mobile Outfitters USA. First and foremost, please allow us to apologize for the issue you have detailed in your email. We sincerely apologize for the inconvenience. Please email us directly at help@moutfitters.com so that our Customer Service Support Team can assist you further. Looking forward to hearing from you soon.

“I contact Mobile Outfitter Indonesia, they are the worst. They closed from one store in one cities and required us to come to another cities for replacement. Twice tried to get replacememt, twice I had to face difficulties. My suggestion, don’t buy this mobile outfitter only for lifetime guarantee especially since they don’t make things easier for you.”

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“Amazing!! I truly appreciate the careful attention given to my new mobile phone throughout the whole experience. Remarkable service with extra-extra-extra assurance & confidence when explaining the whole process of putting the protective layer on the phone. Thank you”

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Thank you so much Yokoyama for rating Mobile Outfitters with 5 stars! I am so pleased to hear that you had an amazing experience. I appreciate your kind words about the careful attention given to your new mobile phone and the extra-extra-extra assurance and confidence provided while explaining the process of putting the protective layer on the phone. Thank you for your support!

“The screen protector does a gd job but what really bugs me is the protector itself as it doesnt really fit well as there's a gap above the punch hole, meaning its doesnt mimic the screen/exact size”

Helpful Report

Thank you for your four-star rating, Hyder! We appreciate your feedback and will definitely look into the concern of the screen protector not fitting perfectly around the punch hole. We apologize for your inconvenience and thank you for your loyalty to Mobile Outfitters. We would like to get more feedback from you so we can possibly make changes to the design. Please email us at help@moutfitters.com Thanks.

“It might be good protection for the screen, but it I dont like the look of the screen, so I think I will remove the one on the screen, and just use the one on the backside.”

Helpful Report

Thank you so much for taking the time to give us your feedback, Nils. We appreciate the time you took to let us know about your experience and apologize for any issues that you had. It seems like the protective screen wasn't to your liking – How else can we make things better for you? Please email us directly at help@moutfitters.com

“Excellent customer service when replacing my screen protector.”

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Thank you so much for the 5 star rating, Dusan! We're so happy to hear that you had an excellent experience with our customer service when replacing your screen protector. We're so glad that you're a satisfied customer!

“Strong Case”

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Thank you Hop, for your 5 star rating of Mobile Outfitters! We are glad to hear that you are happy with your product. It's reviews like this that help encourage us to keep making top quality products.

“Told them the screen protector needed to be bigger when screen protector was purchased, they said it would be fine. Phone still shatted and wanted $200 to replace screen and still wanted $5 dollars for the second screen protector. Was told first replacement is free. Lies”

Helpful Report

Thank you for reaching out to us here at Mobile Outfitters USA. First and foremost, please allow us to apologize for the issue you have detailed in your email. We sincerely apologize for the inconvenience. Please email us directly at help@moutfitters.com so that our Customer Service Support Team can assist you further. Looking forward to hearing from you soon.

“A saler person named harees in deira city center dubai. I went to change my protector including my previous one. That sales person harees wants to say i bought a 13pro protector and want to claim my warranty for 14pro. If like that what is the system for? I told him i changed it from sahara center outlet and he is saying me to go there and check record from them. If you keep sales person like this and your service is like this there is no use of taking your service.”

Helpful Report

Thank you for reaching out to us here at Mobile Outfitters USA. First and foremost, please allow us to apologize for the issue you have detailed in your email. We sincerely apologize for the inconvenience. Please email us directly at help@moutfitters.com so that our Customer Service Support Team can assist you further. Looking forward to hearing from you soon.

“I dropped my new phone. I took it to the Selinsgrove office. It looked like my screen was cracked. Jeremy reassured me it was only the protector that was cracked . He replaced the screen guard and offered me a life time warranty. Also his co-worker was very helpful.”

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Thank you so much for your 5 star rating of Mobile Outfitters, Julie! I'm glad to hear that Jeremy and his co-worker were able to help you with your new phone. It's wonderful that they made sure to take care of your device.

“It is very customizable for every product”

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Thank you for the 5 star rating! We are happy to know that you are enjoying your Mobile Outfitters products.

“The product is really amazing . Ever since I had this , I never encountered a crack screen problem anymore”

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Thank you so much for the 5 star rating, Errol! I'm so glad you're enjoying the product from Mobile Outfitters! The product is really amazing - I'm glad to hear that you've had a lot of success with it. Thanks again!

“Chennai store is a cheater, now they have stopped giving replacements, I have visited EA mall 4-5 times, every time they tell that the product is out of stock. I have paid 4.5k for a skin and which got removed in 2 months and now the unprofessional store in EA Chennai mall is not replacing it. Highly unprofessional”

Helpful Report

Thank you for reaching out to us here at Mobile Outfitters USA. First and foremost, please allow us to apologize for the issue you have detailed in your email. We sincerely apologize for the inconvenience. Please email us directly at help@moutfitters.com so that our Customer Service Support Team can assist you further. Looking forward to hearing from you soon.

“It is all right”

Helpful Report

Thank you so much for your 5 star rating of Mobile Outfitters, Veron! We are glad you enjoyed your shopping experience with us.

“I have been approaching Mobile Outfitters India Team on mail since May 15th with a request. But they are not keen even to respond a line to the mail. I am not going to be averse if you do not accept the request which is secondary, primarily a customer expects a line of reply as a courtesy. Am really disappointed. Update : 25/05/2023 There was some confusion in regard to the mail ID on which details were sent and hence the issue had not reached their desk. But once it was brought up the whole team had ensured my issue was resolved within hours. Glad to see Team @ Mobile Outfitters are very understanding and quite helpful. Best Wishes...”

Helpful Report

Thank you for reaching out to us here at Mobile Outfitters USA. First and foremost, please allow us to apologize for the issue you have detailed in your email. We sincerely apologize for the inconvenience. Please email us directly at help@moutfitters.com so that our Customer Service Support Team can assist you further. Looking forward to hearing from you soon.

“The screen feel is great. There is reduced mistyping on iPhone keyboard. What I like is the customised fit and able to replace with a small fee.”

Helpful Report

Thank you so much for the 5 star rating, Joseph! We are so glad that you're enjoying your experience with Mobile Outfitters. We love that you appreciate the customized fit and low cost screen replacements that we offer. The screen feel, reduced mistyping, and iPhone keyboard make it easier to use. Thanks again for your kind words!

“Great company, Great service. I always come for any phone issues - these guys have changed my phone screen and also added clear coat. They are professional, friendly, helpful and quick. Thanks for an awesome job!”

Helpful Report

Thank you so much for the 5-star rating, Caroline! We really appreciate your kind words. We are honoured to see that Mobile Outfitters' excellent services has improved your phone and that you will continue to get your phone concerns fixed with us. Your feedback is invaluable to us and our team and it's very encouraging to hear that you have had an awesome experience. Thank you again for your support!

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Mobile Outfitters Reviews