Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.41

4.4 Rating 5,053 Reviews

86 %

of reviewers recommend Mobile Outfitters

4.4

Based on 5,053 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-325-0747

Email:

eric@moutfitters.com

Location:

3901B Main St., STE 106,
Philadelphia, PA
19127

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Mobile Outfitters 5 star review on 26th August 2024

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No.1 shop and excellent staff”

Helpful Report

Hi Ace, Glad to hear you think so. We appreciate your patronage. Thank you for being our customer.

“I made protection for the device against scratches and breakage two months ago, and after the device fell from the mattress, it cracked from the side of the alliance, so I went to the store to replace or change, but unfortunately they refused to change or refund my amount of 29,400 Omani riyals in their store, Grand Mall Nizwa”

Helpful Report

Hello Khalid, So sorry to hear this. Please know that our customer service helpdesk will be reaching out to you to assist you with your inquiry.

“Fixing is excellent”

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Hello Joseph! I'm happy that you're pleased with your Mobile Outfitters experience. Thank you for sharing your review. - Millie

“Excellent job”

Helpful Report

Thank you for the review, Ariel! I hope you continue to enjoy Mobile Outfitters' products. -Paul

“Professional and Trained staff”

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We appreciate your review, Asim! I'm glad to hear your visit to one of our locations went great. -Paul

“Helpful staff”

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Thank you for the 5-star review, Jaric! -Paul

“The sales staff at Bugis Junction is helpful and patient in explaining the product. Has i stalled the hygiene protection front and back for 2 days already. The screen protector is so far so good.”

Helpful Report

Hi Sally, thank you for leaving us this awesome review! I've shared this with the local team at Bugis Junction. We always appreciate hearing your feedback. -Paul

“DELIVERY TIMINING IS MORE WHICH NEED TO REDUCE CLEAR COAT IS GOOD”

Helpful Report

Thanks for the review, Sriramsanthru! -Paul

“Team Expected the Mistake Done during Earlier Installation and Done FOC Replacement after 2 Weeks(Was not Able to Visit) , Appreciated that and Highly Satisfied”

Helpful Report

Thanks for the 5-star review, Jacob! -Paul

“First time having very bad way of fixing the wrapping from Dubai Deira city center outlet in GF. the stickers are up and down sticked. Not at all perfect . I lost my 115 dhs. I removed then. unprofessional staffs in sticking the stickers.”

Helpful Report

Hi Siju, Thank you for letting us know about your experience- we really appreciate the feedback! Please reach out to us at help@moutfitters.com for more assistance. We hope to hear from you. -Paul

“Good service”

Helpful Report

Thanks, Shaan! I'm happy that you're pleased with your Mobile Outfitters experience. -Paul

“Hi, I got your product information from my husband and I purchased some three days ago. The customer service to me was excellent even though the price was a bit high comparatively. I had no option than to buy after the guy in charge had treated me fairly”

Helpful Report

Thank you for the review, Francisca! I will let the local team know of your great review and kind words. -Paul

“Quality for protection is really good and for pricing it's fair enough depends on what type of protection your looking for.”

Helpful Report

Thanks for the awesome review, Ramon. We're happy to hear about your experience! -Paul

“Good initiative and quality product.”

Helpful Report

Hi Hashim, I'm happy to hear about your experience. Thanks for taking the time to leave us a 5-star review! -Paul

“Good services”

Helpful Report

Thanks for the review, Ahmed! Glad to hear you're enjoying our product. -Paul

“You’ve probably wondered before, “If my husband cheated on me, How would I know? That’s a question I kept asking myself. Well, statistically, a lot of women do most infact, including me. I’d been married for 2 years battling with lies & cover ups my husband dish out. I’d had my doubts about the amount of time my husband was spending with his female assistant. But with a big project at their office, it made sense—or so I told myself. I was too ashamed to even mention it to my colleagues at work cos I had no concrete evidence but this faithful day I was really sad & needed to talk to someone, had a talk with my neighbor’s daughter, she told me about her friend & how he is an expert. I contacted him and he was able to clone my husbands phone the same day without having physical access with it, I got full access to his messages, call logs & chats. That was how I got all the proof I needed to confront him. SUPPORT@HACKERSPYVILLE.COM”

Helpful Report

“Dear Respected Concern, I had a very bad experience with your service and mall of emirates branch with the Branch Supervisor Mr. Ahsen I purchased full body clear covering for my 2 mobiles, Samsung S21 ultra and Samsung S22 ultra on 17th April 2022 and I have paid Aed. 500+ for both phones, However while i was purchasing the same from Deira City Center your colleagues were did not inform me to hand over the removed clear sheet while replacing. Today i went to Sharjah Al Zahia branch to replace the clear sheet, however they have told me they can not replace due to back clear sheet was removed by me and it was not available, i told them that i was really not aware of that since the staff from Deira City center was not informed me, however if it was informed earler iwould keep the same thing in my valet and bring it you which is not a big deal, neverthess i did not know the same. After that they called their Supervisor from Mall of emirates branch Mr. Ahsan (i am not sure his correct name, you can check with Sharjah Al Zahia branch who i spoke) first of all, Mr. Ahsan was so rude and he didn't know how to deal with an unsatisfied customer, he was more worsting the situation by arguing with me and said this is their policy and he can not make any exception and i need to pay 50% of total cost. I explained all situation as i mentioned in the above, as i didnt know your policy and no one explained me, but he was saying it is not his problem and if your staff did not inform me, it might be a communication problem. Mr. Ahsen totally disappointed me and said he dont care my concern since he care the company policy only. This is absolutely wrong, since you are a customer oriented company you will have some exceptions rather go with rules only and irrespecting and neglecting customer request. I trust you will do the needful since i didn't know to return the removed clear sheet as none of your colleagues were explained. If you really wish yoir customers to be satisfied and return their loyalty towards to you, i am expecting a professional approch from you since you already have my money with you, neither you enjoy customer unhappiness. Regards Joyji Alummottil 050 4250756 jojy_ta@yahoo.com”

Helpful Report

“Do not purchase any product from Mobile out fitters, they are not professtional, I, paid a huge amount for 2 phones covering and both phones back side cover was removed and lost due to poor quality and when i went to change the cover they did not replaced me and saying i need to pay 50%, this is cheating however when i was fixing at Deira City Center the staff was not explained i should keep the damage plastic covering, nevertheless the same time when i had the issue there was few customers had the same issues shared, it means they are cheating all customers.. I am strongly recomending DO NOT PURCHSE FROM MOBILE OUTFITTERS anywhere in UAE based on my bad experience I spoke to the Supervisor at Mall of Emirates branch by phone, Mr. Ahsan was not at all helpful and not at all capable to handle a customer issues with is rude attitude and poor customer skills. Please go to my profile, i am a genuine reviewer.. I put this feedback based on my bad experience.”

Helpful Report

Hello Joyji, We thank you for reaching out to us here at Mobile Outfitters USA. Someone from our office will be in touch as we have received your customer inquiry to our helpdesk. Thank you for your patience and understanding whilst we follow this up for you.

“Everything is perfect but sometimes, some employees can't perfect the job and some can do. But the quality of the protector is fantastic.”

Helpful Report

Hi Ahmed, Thank you for sharing your feedback with us. We always look for ways to better serve our customers and to improve our products and customer service we appreciate you letting us know.

“Waiting for protection of macbook pro 14 inch model...”

Helpful Report

Hi Umer, Thank you for the review. You can visit your local Mobile Outfitters location and ask them to order the protection for your 14" MacBook from headquarters. If you need further assistance with this, please contact us at help@moutfitters.com so we can direct you to the owner of the location closest to you. Thank you, Umer. -Paul

Mobile Outfitters is rated 4.4 based on 5,053 reviews