MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful staff. Patient and understand equipment operation.”

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Posted 3 years ago

“This would have been perfect for my mom, however, the instructions confused her so much she wasn't willing to try it even for 1 day, so I had to return it. I spent several hours with her, showing her all the qreat qualities, but she wasn't interested. If someone needed this and was willing to try it, it would be a great life saver”

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Posted 3 years ago

“Very disappointed in the service with this company. My dad passed away and I returned the product and was told when they received the product back they would credit me back the money on months left. Well it's been 2 months now and still no credit. Last person I talked to said it would be done but Sept 19th and still no credit.”

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Posted 3 years ago

Hi Donna, We received your review and we apologize for any confusion there may have been. We are glad to see that you were able to connect with our Customer Service team for clarification that no refund is due on the account. We would be happy to review the billing with you if you have any additional questions. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3 for Customer Service. We look forward to speaking with you soon.

Posted 3 years ago

“I choose Mobilehelp as I live i alaska and in the woods alone with a dog and with their gps if I need help they can find me and get me help ,very easy to use , hit my button on the watch band while cleaning it and they called within 2 minutes to check on me”

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Posted 3 years ago

“They answer right away, courteous and very helpful.”

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Posted 3 years ago

“Impossible for me to give a real rating since I do not know the system works. As far as I know my wrist button, which I'm wearing day and night, has no life at all. I don't want to fall or have other issues requiring me to use my gear to determine its utility, I can't rate until I know the system works for me.”

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Posted 3 years ago

“When I experienced a temporary power outage, my battery backup came on. As a new customer I tested my devices and MobileHelp customer service ensured me immediately that my service was still in effect. Thanks MobileHelp!”

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Posted 3 years ago

“3 times since setting up system, test alerts failed. Mobile pendant looses charge within 48 hours”

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Posted 3 years ago

Hi Francis, We received your review and we apologize for any trouble you have experienced with the equipment. Our Technical Support team would be happy to walk you through the testing over the phone, and resolve any concerns you may have. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

Posted 3 years ago

“I needed to be able to get help if I fall. I haven't fell yet but have alerted the system by accident. The callers were all so very nice.”

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Posted 3 years ago

“Sales people were very helpful to explain the product and answered all of my questions.”

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Posted 3 years ago

“We've tried the pendant version before and it did not work for us. Because of body type, the alert kept going off. Time passed and our need to try again became apparent. This time we tried the wristband version. While we had to make additional holes because of the size of the user's wrist - this version is a hit! Easy to set up, easy test, and easy to install the lockbox. Now the user feels comfortable and safe knowing that help is just a button away! Thanks for a great product.”

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Posted 3 years ago

“2ND REPORT::::Horribly long phone waits... SOMETIMES an hr. NOT HOLDING A CHG...W H Y? AND EVERYONE TELLS ME A DIFFERENT STORY AS TO CHARGE AND 1SR REPORT. The greatest help from Andrae. I was ready to return eq. As previous calls went unanswered He was so knowledgeable and is helping me resolve an issue. He also gave me better info than I had received. Also sent me an email so I could register HOWEVER YOUR FORM WOULD NOT LET ME ENTER MY CORRECT INFO. I'M THINKING THE SALESMAN MAY HAVE ENTERED IT SO I WILL BE CALLING TO CORRECT IT. BUT THIS MAN WAS SO WONDERFUL YOU GOT 5 STARS AND BEFORE I CALLED YOU WERE AT 1. THE REASON BEING GYOUR PHONE SERVICE KEPT COMING BACK TO THE AUTOMATED SYSTEM. ENTER 1 OR 2 IF YOU ARE EXISTING CUSTOMER, ETC. 1.5 HRS OF BRING CONSTANTLY ON HOLD N THEN BACK AT THE BEGINNING. FRUSTRATION !!!!”

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Posted 3 years ago

“I have piece of mind knowing my dad will get the help he needed in time of emergency. I have called other company and decided on Mobile Help . John walked me through the services , answer all my question and not pressuring me signing up right away. The other company are pushy which is a turn off for me.”

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Posted 3 years ago

“This has been great for my Dad who wants to be independent and live by himself ! I live 3 hours away and it gives me a relief knowing someone is monitoring him !! Thank You Don Winn”

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Posted 3 years ago

“Tera who stopped buy and showed us your product was great. Explained every thing. I would suggest you have a family member with you when she explains the product. No pressure. Just great.”

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Posted 3 years ago

“This is the first time I have ever used a medical alert necklace so I have nothing to compare it to. But I have found the necklaces easy to wear a little sensitive but that's okay better safe than sorry so I do recommend them yes”

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Posted 3 years ago

“Was Absolutely correct to hold the button down to cancel the call for six seconds, not the two seconds that they recommend. You need to inform your operators to this as well”

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Posted 3 years ago

“I ordered this system for my mother who has had some medical issues. This system gives me piece of mind as she is continuing to live on her own. Costumer Service was quick to answer my questions and encouraged me to call if additional questions arise. Thanks, Susan Kilz”

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Posted 3 years ago

“I feel much better knowing that I can get help at the touch of a button and it has fall detection”

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Posted 3 years ago

“I think it is very good except I wish it would hold a charge longer. I also wish it would show when you need to charge it.”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,083 reviews