MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Write Your review

Tell us how MobileHelp made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I had to call them they were very helpful and very courteous. Thank you so much.”

Helpful Report

Posted 2 years ago

“I contacted MobileHelp as I was concerned for my mother's safety. They could not have been more helpful. I ordered the device, received it and set it up with no problem. Unfortunately, my mom needed more constant care so, we had to go a different route. MobileHelp Made it so easy to return and I received a full refund. What a great company to do business with.”

Helpful Report

Posted 2 years ago

“Great response time. Pleasant team. Paramedics wrapped in an Ace bandage. Paramedics lifted me from the floor and into my wheelchair .”

Helpful Report

Posted 2 years ago

“I am very pleased that my wife ordered my MobileHelp for me. I am unsteady on my feet and this could be a lifesaver if I fall and she is not around.”

Helpful Report

Posted 2 years ago

“Customer service was a great help solving my situation!”

Helpful Report

Posted 2 years ago

“Find a rapid response....even tho a false alarm”

Helpful Report

Posted 2 years ago

“After the bad fall I had in the middle of the night and lay in the floor 3 hours, I knew I had to get some for emergencies. I checked around but the prices were too high, then I found this in the AARP Magazine. called and they explained everything to me, so I ordered it”

Helpful Report

Posted 2 years ago

“I can not give a judgement on MobileHelp as I have not had to use it, thank goodness. The help when I purchased the service was extremely helpful and answered all of my concerns. My hope is that I can avoid ever using it but feel assured it is there if needed.”

Helpful Report

Posted 2 years ago

“My pendant is a little bit too sensitive to any sudden movement.”

Helpful Report

Posted 2 years ago

“I was lied to--told that I had a 30-day trial period when my bank account would not be debited. WRONG! I returned my equipment as an unopened box. It took more than two weeks to get my refund--it was refunded, debited again, and several days later it was finally in my account to stay. I won't do business with deceptive companies.”

Helpful Report

Posted 2 years ago

Hi Morva, We received your review and we apologize for any issues you have experienced receiving your full refund at the time of cancellation. We do have a 30 day risk free trial period. Within this period you may cancel for a full refund. At MobileHelp we pride ourselves in providing a great experience to our customers and we apologize again if you received anything less. We see that you have received the full refund, but please let us know if there is anything we can do to help you regain confidence in our coverage. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 800-800-1710. We would love to welcome you back into our MobileHelp family.

Posted 2 years ago

“I have been very impressed with the quick response anytime the pendant button is pushed. Sometimes my mother accidentally pushes it and they are on there immediately. Our introduction to this system has been easy.”

Helpful Report

Posted 2 years ago

“All representatives were polite. All knowledgeable. Awesome group of people.”

Helpful Report

Posted 2 years ago

“I am very satisfied with Mobile Help. I fell in my driveway and they were there in a matter of minutes to help me up. Also, My AFIB caused my heart to beat very hard and they took me to the hospital.”

Helpful Report

Posted 2 years ago

“Excellent company and there is help immediately”

Helpful Report

Posted 2 years ago

“I'm very new to the service and have no experiences upon which to reflect. I simply have nothing to rate.”

Helpful Report

Posted 2 years ago

“Excellent service. It detected a fall right after my dad started to wear it. They immediately called my brother. Thx for keeping my dad safe!”

Helpful Report

Posted 2 years ago

“This is the best choice! Goes above and beyond other fall alerts out there. Love the lock with key for EMS. Very easy to use and awesome tech support. I would 110% recommend this Mobile Help Alert!”

Helpful Report

Posted 2 years ago

“I set up this Mobile Help account for my 92-year old Mother. Two weeks later, she had the occasion to press the button after being unable to get out of bed due to severe abdominal pain. She asked the operator to call me and requested an ambulance. I was immediately texted and called very quickly. The Easton, MA Fire Rescue Squad arrived and transported my Mother to a local hospital where I met her in the Emergency Room. She ended up having a UTI; the first one in her entire life.”

Helpful Report

Posted 2 years ago

“I am new to MobileHelp. A very nice and patient technician walked me step by step on set up. Thanks.”

Helpful Report

Posted 2 years ago

“MobileHelp has certainly put my mind at ease! unfortunately last call to you was a false alarm but I was happy when you called me and I was able to tell you so that you could stop the emergency services”

Helpful Report

Posted 2 years ago

MobileHelp is rated 4.6 based on 4,083 reviews