MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Equipment was very good but my home has a metal roof and no signal enters my home. The alternative was not acceptable because I would have to wear two devices. Not my style...The service was knowledable and I'd say excellent from sales to support all excellent.”

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Posted 1 year ago

“I'm glad to have fall detection, as I've been fainting and falling.”

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Posted 1 year ago

“This excellent service was easy to set up and is easy to use. And it gives my family peace of mind. I wear the button necklace every day and it is small enough that it is not an inconvenience. I have not yet had an emergency - thank God! - but once I accidentally pushed the button and immediately a voice came on my unit asking if I was OK. The people are so kind and my daughter said that setting up the account was very easy. I am so happy to use MobileHelp.”

Helpful Report

Posted 1 year ago

“I received this request for a review at about the same time that I began using the device, way too early to have any opinions. Also, I received several similar requests way too early from The Best Company on your behalf. Then I received two recent requests from the Best Company including one today. However, the comment button is 'dead' on both of the recent ones. It appears that you have some problems. Now that I have been using the device and accessories for about two months and have had several conversations with Customer Support, I am pleased and quite satisfied.”

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Posted 1 year ago

“Mobile help was fantastic.”

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Posted 1 year ago

“I haven't had to use it yet, but it's a great feeling knowing I have immediate help if it's ever needed. Thank you MobileHelp.”

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Posted 1 year ago

“Haven’t used it yet but great peace of mind receiving it alerting family and having it “ on the ready””

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Posted 1 year ago

“I found Mobile Help to be very easy to install and the customer service rep was very friendly, knowledgeable and helpful in installing my equipment. Thank goodness: I have needed to use it so far, but it is good to know it is there if needed, as I am often alone at home. My husband does work in a shop where there is no phone service, so if I need help immediately, I am in a good place with Mobile Help.”

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Posted 1 year ago

“The ordering and shipping process was seamless and fast. Although, I paid for a year and was charged twice, was told it was a ghost charge and would be redeposited in a few days. It would have been a regret if I were someone who could not do without over $500 for a few days... which I believe there are many of who, that would be a major issue. But all is well and the setup process is easy if you can follow instructions. Have not needed it yet but the real test will come if there is an event. Thank you so much for the piece of mind!”

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Posted 1 year ago

“I am very happy with my device and feel very safe and secure, but will need to cancel because I am moving to a community that provides the same type of safety. Thank you so much for the feeling of security in my existing home.”

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Posted 1 year ago

“i WILL NOT WRITE A REVIEW AT THIS TIME, AS THERE HAS BEEN NO OPPORTUNITY TO USE THE SERVICE.”

Helpful Report

Posted 1 year ago

Hi Elizabeth, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. We are glad to know that you have been staying safe and have not needed to use our system. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“We plan our lives to be successful and safe. We don't anticipate accidents which can happen any time or where! It can be devastating if we are alone and inaccessible to help. Rethink your master plan! I did!”

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Posted 1 year ago

“I'm not pleased at all”

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Posted 1 year ago

Hi Kathleen, Thank you for taking the time to contact us regarding this concern. We are constantly looking for ways to provide our customers with the best possible experience and peace of mind while using our equipment and services. We value your feedback and we are glad to see that you were able to connect with our Technical Support team today for equipment replacement that will better suite your needs. Please do not hesitate to get back in touch with us if you have any additional questions or concerns. You can reach our Technical Support team directly at 877-827-6207. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“The person I spoke to was very helpful and took care of my problem.. !!”

Helpful Report

Posted 1 year ago

“After I fell and was hospitalized for 10 days, I knew I had to do something to feel secure. I reviewed a number of medical alert providers and decided upon Mobile Help. The deciding factor was the customer service. They listened, responded helpfully and encouragingly, and I liked that all of the reps with whom I spoke were both sympathetic and even empathetic.”

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Posted 1 year ago

“I feel really great about being a Mobile Help customer. It gives me a certain amount of confidence that I am protected in my own home. Not just from falls but from other things as well. I’m very satisfied with Mobile Help.”

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Posted 1 year ago

“Each person I talked to was extremely helpful. I was told I would receive a callback “in about an hour” it was 7 hours!!! The young man was very apologetic and took care of my request immediately! I am over the moon!!!!! Thank you!!”

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Posted 1 year ago

“very professional, meet my needs easily and quickly”

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Posted 1 year ago

“We like it a lot”

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Posted 1 year ago

“I feel very safe with Mobil Help and my experience so far with the support and service is great”

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Posted 1 year ago

MobileHelp is rated 4.6 based on 4,083 reviews