MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The actual intended service was good, it’s the 30 day trial part that got me that was frustrating.”

Helpful Report

Posted 2 years ago

Hi Norma, We have received your review and we are happy to hear that you were satisfied with our coverage. We certainly apologize for any inconvenience you have experienced during the cancellation process. Our records indicate that the equipment was received and the account closed within our 30 day trial period. A full refund was issued back to your original form of payment. It may take a few days for this to reflect on your bank account, but please do not hesitate to contact us if you have any questions or concerns. At MobileHelp we pride ourselves in providing a great experience to all of our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can reach us directly at 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“We had a disastrous experience with Mobile Help in VT on October 1st. My name is Dr Hoffer...the patient is Axel Hoffer. How do I reach a supervisor to issue a complaint? Please advise, Thank you. Dr Anita P Hoffer aphoffer@gmail,com”

Helpful Report

Posted 2 years ago

Hi Axel, We received your review and we apologize for any issues you have experienced. Our Technical Support team will be happy to look into this incident with you and resolve any issues. At MobileHelp we pride ourselves in providing a great experience and peace of mind to all of our customers, and we want to make sure you receive nothing less. One of our representatives will be contacting you for further assistance with the account. You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“I ordered this unit because I was worried about my wife falling. When I put it on her, she was laying down and accidentally hit the button, and we received a call within thirty seconds. I decided that I would only put it on her when she was up. But it was very assuring to know that MobileHelp was monitoring it just the same. I am very happy that I made this decision.”

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Posted 2 years ago

“System fails to connect to the tower in our area. For us, this is a common problem ie we live in the mountains that often block signals with our C-phone, Smart Phone etc. Common to experience dropped calls due to weak signals.”

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Posted 2 years ago

Hello, We have received your review and we are sorry to hear that the cellular coverage in your area was not sufficient for coverage with our cellular systems. At MobileHelp, your safety is our number one priority, and we do offer a landline based system for home coverage where a landline phone connection is available. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 800-800-1710.

Posted 2 years ago

“Everyone I spoke was polite and well informed about the product they were selling or activating. I was very happy with the company and intend to call them again for another unit.”

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Posted 2 years ago

“So far so good”

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Posted 2 years ago

“Have not used MobileHelp. Peace of mind knowing that I can if necessary.”

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Posted 2 years ago

“Jeremy was most helpful and did a great job for us. wish we had him for all of our technical problems.”

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Posted 2 years ago

“Professional, complete assistance.”

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Posted 2 years ago

“Set up was easy with the help and testing gave confidence that in the event of an emergency it would be easy to get help. The power was out about 16 hours due to hurricane Ian and the unit still remained on with the battery back up.”

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Posted 2 years ago

“This company was extremely easy to work with. I was super impressed with how straightforward they were and there were no hidden fees. We had to return the device only one month after we received it as my family member the unit was for passed away. MobileHelp did not ask any questions and quickly refunded my money. I would 100% recommend and choose them again.”

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Posted 2 years ago

“Great customer service! Arrived very quickly!”

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Posted 2 years ago

“very plesed with the product and service”

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Posted 2 years ago

“It's a peace of mind knowing when I am not there and mom falls she can push a button and get help. I also liked how nice and helpful mobile Help was when I called to get started with mobile Help. Virginia patterson”

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Posted 2 years ago

“After just a few weeks the fun is not working and is being replaced. I am with out protection till the replacement comes tomorrow. You people were helpful but that doesn't help me being protected.”

Helpful Report

Posted 2 years ago

Hi Kenneth, We have received your review and we apologize for any issues you have experienced with the equipment. However, we are glad to see that you have already spoken with our Technical Support team for an expedited replacement. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Horrible! Took 3 times to ship the correct product we asked for!! Don’t go with them! And than it takes 30 days until you get your refund! We even had to pay for shipping for mobile help mistake!, they did send us return label for first mistake, but rest of mistakes nope we had to pay to ship it back!”

Helpful Report

Posted 2 years ago

Hi Joan, We have received your review and we apologize for the inconvenience you have experienced. This is not an experience we want any of our customer to have. At MobileHelp, your safety is our number one priority, and we want you to be covered. Please let us know if there is anything we can do to help you regain confidence, and allow us to keep you covered in the future. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 877-827-6207. We would love to welcome you back into our MobileHelp family.

Posted 2 years ago

“lets me feel safer”

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Posted 2 years ago

“My father recently passed away and I needed to obtain an emergency response system for my mother. From the minute I called MobileHelp, the salesman was kind, courteous and knowledgeable. He followed up as promised and the process to obtain the system could not have been easier. The system arrived and took less than 5 minutes to set up. My 80 year old mother can easily manage it and feels safe at home alone. The few times the alarm was activated, the call center staff has been terrific. I also feel that the per month cost in comparison to what you get is a bargain. Cannot recommend this company enough!”

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Posted 2 years ago

“Reliable, easy for us old folks to use”

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Posted 2 years ago

“So far, so good, only been signed up for a couple of weeks”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,083 reviews