MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have not had long enough to give a review. So far it is working like advertised.”

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Posted 2 years ago

“A couple of times my button got pushed by mistake, MobileHelp was talking to me almost immedately to see if I was O.K. Very good to know, if I was really in need.”

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Posted 2 years ago

“Very helpful and understanding”

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Posted 2 years ago

“I did a test of my unit yesterday and there was a problem. My unit had to be reprogrammed and the service agent did a wonderful job in keeping me informed as to what was happening all the time. He was very patient and got the job done to my complete satisfaction. Very satisfied”

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Posted 2 years ago

“Great service. Great equipment. Could not be happier.”

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Posted 2 years ago

“Since I have purchased Mobile help I have not used it yet but I feel confident in having it with me 24/7.”

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Posted 2 years ago

“Very professional & compassionate service thus far. No complaints or critiques.”

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Posted 2 years ago

“My husband doesn’t want to wear it. It has triggered the alarm twice when just putting it on and he could not get it to react when he pushed the button to cancel. I put it on my neck just to carry it in to the house and triggered the alarm. I was able to easily cancel the alarm, but husband has not had such good luck.”

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Posted 2 years ago

“The system was useless and a waste of time and money. It detected a fall but no one could tell us why. My grandmother (who it was for) couldn't hear the operator, there was even one time during testing that I had to hold it to my ear while having everyone in the room be quiet. There is no volume option on the device to turn it up. This is a device for old people, who are often hard of hearing. If you can't hear it, you can't use it. It took several minutes for an operator to pick up EVERY TIME.”

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Posted 2 years ago

Hi Stephanie, We have received your review and we apologize for any inconvenience you have experienced with the coverage. Our Technical Support team is always happy to help resolve any issues you experience with the equipment. In the future, if there is anything we can do to help keep you or a loved one safe, we would be more than happy to welcome you back into our MobileHelp family. Please let us know if we can be of any further assistance. You can reach us by dialing 877-827-6207 Option 3 for Customer Service. Representatives are available Monday - Friday from 8AM to 8PM and Saturday from 9AM to 6PM EST.

Posted 2 years ago

“I feel very secure and my distant family is at ease. Thank you!”

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Posted 2 years ago

“Device came next day as promised. Was very easy to set up. Few hours after setting it up my father fell and I was promptly notified. So far very happy with the product”

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Posted 2 years ago

“No issues but Wi-Fi connection seems intermittent”

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Posted 2 years ago

Hi Monte, We received your review and we apologize for the issues you are experiencing with the cellular coverage. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“My wife recently gave MobileHelp a trial. Everything was as expected, a positive experience all around, but she felt it wasn’t for her right now. When she’s ready we’ll be back! We had paid for a year’s subscription and were refunded in full.”

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Posted 2 years ago

“Great product and service is wonderful. Monitoring is great, she banged the unit against the clothes washer and they called to make sure she was okay. Best thing she's gotten in years.”

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Posted 2 years ago

“My 92 year old mom lives with me & MobileHelp has given her the confidence to venture outside while I'm away at work. It gives me peace of mind that she has a way to easily call for help should she need it! Thanks MobileHelp!”

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Posted 2 years ago

“If i had my way i send this back, it goes off when you least expect it to.”

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Posted 2 years ago

Hi Laurie, We received your review and we apologize for the issues you are experiencing due to the false alarms. Our Technical Support team will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“I like the ease in which to order and receive the product. I also needed a little bit of assistance to set it up and received immediate help over the phone to do so.”

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Posted 2 years ago

“I purchased this unit for my older brother, who is 84. He and his wife, who is 83, live in their home alone. He has fallen several times and due to his size found it difficult to regain his footing. This device relieves a lot of worry on their part and their Son's part. There have been a few false alarms which he immediately canceled. The unit is working well Thank You”

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Posted 2 years ago

“great to work with”

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Posted 2 years ago

“I ordered and wore the Help appliance. Too bulky and sensitive. Called company and no problenm sending back Refund due as within 30 days. Sounded so accommodating and helpful. I sent back with info sent me. Had to pay as instructions directed to ups too difficult for me to reach. Then I get different mailing labels, and again more. I cannot find a refund on my charge card. I hope your business is not a scam to take advantage of the elderly. I cannot get a different help service until I get a refund You should give instructions to followed in your first letter. I feel frightened that you are just another company taking advantage of the elderly and isolated. If I am mistaken please let me know when refund will be given.”

Helpful Report

Posted 2 years ago

Hi Ann, We have received your review and we apologize for any inconvenience you have experienced during the cancellation process. Our records indicate that the full refund was issued back to your original form of payment on 10/7/2022. At MobileHelp we pride ourselves in providing a great experience to all of our customers, and we want to make sure you receive nothing less. Please let us know if you have any questions regarding this refund and we will be more than happy to assist. You can reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

MobileHelp is rated 4.6 based on 4,083 reviews