MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was looking forward to this system working well to keep my parents safe and have the ability for emergency services to be alerted when needed. Due to them both having pacemakers, there were additional parts and process to implement. It seemed a bit overwhelming to even to me. Yet even for 90 year olds with some tech savvy, seemed complicated and they were not willing to learn. We trust in the Lord and continue to live prayerfully day by day. The salesperson and customer service reps were polite, understanding and empathetic. Thank you”

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Posted 2 years ago

“I have only had my device for a couple of weeks. It makes me feel safer and more secure when I am alone. I just had hip surgery and have to use a walker. Even though I had pull bars and ramps put in, my button makes me feel safer. The only issue I don't like is that the call for fall button is too sensitive!!! You can just move it a certain way when taking off or on etc. for it to go off. But in the long run this will be a good thing. Thank you!!!”

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Posted 2 years ago

“I found MobileHelp through my AARP membership. My initial call for information resulted in purchasing the Micro system because the representative was so thorough, listened to my concerns and needs, described what would work for me without "extras". Best part: set up so simple and quick, done in less than 15 minutes.”

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Posted 2 years ago

“Cleary a go-anywhere security blanket”

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Posted 2 years ago

“I like the device. It was easy to set up, and it is light to wear. I forget I have it on, sometimes.”

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Posted 2 years ago

“Purchased for my mother, who resides with my sister. We had no problems in setup & testing the equipment. Mom has set off the fall detector just by accident two times, and has been contacted immediately on both occasions. It gives my sister peace of mind when she does have to go out to the grocery store, or run errands! Thank you all!”

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Posted 2 years ago

“I was impressed when I accidentally hit the device and they called to check on me.”

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Posted 2 years ago

“This is a great comfort for my dad and us as his family. It’s simple to use and has been great.”

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Posted 2 years ago

“My friend recommended this for a family member who lives out of state. Was the best purchase we made getting this. It helps knowing that she is a button away for help if needed. Our family member has no problem wearing the necklace or watch all the time. Very easy set up. We were so overwhelmed being so far away but this mobile help is a god send. We highly recommend this product. Thank you for easing our mind.”

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Posted 2 years ago

“I'm a new customer, but am satisfied so far.”

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Posted 2 years ago

“They were able to meet all my needs.”

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Posted 2 years ago

“I bought this alarm for my mother. Helpful hint. Do not place it in your luggage. Mobile Help was awesome calling me thinking my mother fell, several times. They were able to place a hold on her device until she got home. It was reassuring I was quickly notified.”

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Posted 2 years ago

“we have had good experiences with mobilehelp, when we did have a false alarm, it was remedied immediately, fully checked and reset. No more issues. Highly reccomend.”

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Posted 2 years ago

“I really like Mobile help. They have been a real help when I accidentally dropped my fall chain and they responded with quick instructions and also a message from my box. Thank you so very much and I highly recommend mobile help. It's a real piece of mind!”

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Posted 2 years ago

“Setting up this system was so easy. Fast response time and easy to test everything. Definitely up to date system.”

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Posted 2 years ago

“Works as described. Needs a USB charging port and volume adjustment.”

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Posted 2 years ago

“I am satisfied. It was accidentally set off at an airport and the response time was immediately”

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Posted 2 years ago

“I love MobileHelp. I feel safe wherever I go. I have complete peace of mind.”

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Posted 2 years ago

“Have not had to use it but I am happy about it.”

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Posted 2 years ago

“The assistance and follow up has been outstanding. Unfortunately, user ended up in hospital shortly after initiating service and is now in pt facility”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,083 reviews