MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I feel very secure and my distant family is at ease. Thank you!”

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Posted 2 years ago

“Device came next day as promised. Was very easy to set up. Few hours after setting it up my father fell and I was promptly notified. So far very happy with the product”

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Posted 2 years ago

“My wife recently gave MobileHelp a trial. Everything was as expected, a positive experience all around, but she felt it wasn’t for her right now. When she’s ready we’ll be back! We had paid for a year’s subscription and were refunded in full.”

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Posted 2 years ago

“Great product and service is wonderful. Monitoring is great, she banged the unit against the clothes washer and they called to make sure she was okay. Best thing she's gotten in years.”

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Posted 2 years ago

“My 92 year old mom lives with me & MobileHelp has given her the confidence to venture outside while I'm away at work. It gives me peace of mind that she has a way to easily call for help should she need it! Thanks MobileHelp!”

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Posted 2 years ago

“I like the ease in which to order and receive the product. I also needed a little bit of assistance to set it up and received immediate help over the phone to do so.”

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Posted 2 years ago

“I purchased this unit for my older brother, who is 84. He and his wife, who is 83, live in their home alone. He has fallen several times and due to his size found it difficult to regain his footing. This device relieves a lot of worry on their part and their Son's part. There have been a few false alarms which he immediately canceled. The unit is working well Thank You”

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Posted 2 years ago

“great to work with”

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Posted 2 years ago

“I was very pleased with the help and information that Mobile Help gave me. I am not a tech savvy person. They were very patient with me all during the call.”

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Posted 2 years ago

“I switched several months ago from a unit that only worked in the home. Since I have very poor balance, Mobile Help provides safety in my home and anywhere outside the home. The unit is also safe to wear in the shower and not stuck on the wall. The unit is somewhat large, but you get used to it. Customer Service was very helpful.”

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Posted 2 years ago

“My husband and I are new users of the MobileDUO. I have had to contact Technical Support on a couple of occasions and they were very courteous and helpful. Everyone I have spoken to since enrolling with MobileHeip have been understanding.”

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Posted 2 years ago

“I had only had my MobileHelp about a week when I fell and broke my arm. Someone was there for me immediately and they had an ambulance to me within 10 minutes. Saved me much suffering!!!!”

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Posted 2 years ago

“Very understanding about accidentally activating system”

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Posted 2 years ago

“easy to use, watch and pendant comfortable. station takes up no space.”

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Posted 2 years ago

“First of all, I like the sense of security I now have for less than $1.27 a day. Next, I have caused the "Fall Alert" to activate 3 or 4 times in the 3 months I have been using MobileHelp, it activated once when I leaned over to pick up a magazine on the floor and straightened up quickly and it bumped against my chest. Every time it activated an operator was talking to me in 5 or 6 seconds and one time when I didn't respond quickly to state I was ok in less than 30 seconds MobileHelp was ringing my phone. I am very pleased to be using their service.”

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Posted 2 years ago

“i am very pleased with your service. i just enrolled my sister in your service. she seemed very happy with your service.”

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Posted 2 years ago

“My experience with MobileHelp from my initial phone call to the present time has been exceptional. The registration process was explained and easy to complete. I have called with questions and always received a pleasant voice to help me. I would highly recommend MobileHelp. Bottom Line - I feel secure having same!”

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Posted 2 years ago

“Not enough info for beginners on husband and wife both having a unit..I found out thtold to me when I called customer service and at a message sent from my husband if I was more than 300 feet would not come in my phone This was explained and since we are new at this I was glad to know this Thanks”

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Posted 2 years ago

“Answered all my concerns”

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Posted 2 years ago

“I have had Mobile Help for about 6 weeks, fortunately, have not had to call.”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,083 reviews