MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent. Didnt fall but set off alarm. Called me to make sure I was ok.”

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Posted 3 years ago

“First time user.”

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Posted 3 years ago

“Are you the company that John Walsh recommends? If you are my review is your device is to large for a small person? It is always swinging around my neck and chocking me very unconfortable. I am a very short person and complain all the time about this, but my Daughter say its the best out their, but not to me it isn't. If your product was smaller I would be very happy with it.”

Helpful Report

Posted 3 years ago

Hi Mary, We received your review and we are sorry to hear about your experience. You may be referring to a different company, as we do offer help button alternatives to the neck pendant for our systems, such as wristband or wall mounted help buttons. Our records show that you no longer have an active account with us, but we would be more than happy to go over the different options we have available and help find the best fit for you. If you are looking for new coverage, please feel free to contact us by dialing 800-800-1710 and one of our representatives will be happy to further assist. We look forward to speaking with you soon.

Posted 3 years ago

“I have been waiting for papers to come for Mary to sign. She does not have a computer. I have ask for them weeks ago and still have not gotten them or the device.”

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Posted 3 years ago

Hello, We have received your review, and we apologize for any delays you have experienced with your order. Our records indicate that this order has been delivered since the time of this review. The terms and conditions document should arrive shortly after. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. Please let us know if you have any additional questions or concerns that we can help resolve. Our Customer Service team is always happy to help and can be reached by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“Wonderful, very helpful and a pleasure to chat with. All 5's always!!!”

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Posted 3 years ago

“Thank heavens I have and how do use it as an emergency. I’ve had a couple of oops is where they called and checked on me and they did that quickly. What I don’t like is then giving a review to my list of people every time my device gets low like I can’t see it myself.”

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Posted 3 years ago

“I had thought about getting some sort of personal security devise because I spend a lot of time alone. But when I read the ad in the AMAC magazine, and made a phone call to Mobile Help, I decided on getting it. My daughter has said that they feel much better about me driving all over town shopping, with MobileHelp giving me the "coverage" that they want for me. Thankfully, I have not had any occasion to use it, yet.”

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Posted 3 years ago

“They are exceptionally professional. Their testing system is flawless, which is of utmost importance to me, knowing that my devices are working. Thank you”

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Posted 3 years ago

“It was so easy to order the equipment and it arrived in 3 days. I have not had to use it yet, but gives me such piece of mind knowing that button is there to push if I fall. The cost is reasonable too, so if anyone reading this needs I device to push in case you fall—I highly recommend Mobile Help. Richard Oyer Goshen, INDIANA”

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Posted 3 years ago

“So far I am very pleased with the service. I was shocked when I got the phone call from a rep. before I could even leave the website! The package deal is great and offers everything I want and need for my mom.”

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Posted 3 years ago

“very pleased”

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Posted 3 years ago

“The process was seamless from start to finish. Customer service was spot on! I would recommend this service to anyone looking for a medical alert system.”

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Posted 3 years ago

“I have two from Mobil Help. One for my wife and one for my son. My wife had it first and I've been pleased with the response. I recently purchased one for my son. Hopefully, it gives him comfort and it certainly gives his wife comfort. Mobil Help is a good company.”

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Posted 3 years ago

“I FINALY GOT MY MOBILE HELP SOLO SYSTEM SET UP. IT WASN'T EASY BUT PEOPLE IN CUSTOMER SERVICE AND TECHNICAL SUPPORT WERE REALLY HELPFUL. I FEEL MUCH SAFER NOW AS THAT ANY FALLS CAN BE DETECTED.”

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Posted 3 years ago

“The service seems to be very good. The only issue is the Fall Detection alert is more trouble than it's worth. It goes off randomly.... like 4am.”

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Posted 3 years ago

“MobileHelp was very good at getting me set up. Yesterday I accidently hit the button for help and they responded immediately. I made sure I was okay. they are great people to work with!”

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Posted 3 years ago

“I'm not ready to review yet. Just got it a few days ago and made some changes in what and when I where them.”

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Posted 3 years ago

“Good product.”

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Posted 3 years ago

“Havn’t plugged anything yet”

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Posted 3 years ago

“Disappointed in the necklace. You have to also carry another device around with you, because if they speak to you it's on a separate device, not the one with the blue button you carry around your neck.”

Helpful Report

Posted 3 years ago

Hi Sandra, We received your review, and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We would like to apologize for any inconvenience you have experienced with the equipment. But we are glad to see that you have been able to connect with our Technical Support team for assistance with your account. Please let us know if you have any additional questions or concerns. Our Technical Support team can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

MobileHelp is rated 4.6 based on 4,083 reviews