MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ALREADY DID THIS”

Helpful Report

Posted 3 years ago

“Easy to use I feel confident when I’m out of the house It’s easy and affordable”

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Posted 3 years ago

“Was very easy to set up.”

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Posted 3 years ago

“Outstanding service and I couldn’t be more happy with the response time. Love this company!!!”

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Posted 3 years ago

“The fall detector is very sensitive. Dropping it on the bed set it off. The "cancel" alarm worked well also. Satisfied so far.”

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Posted 3 years ago

“We purchased MobileHelp for my brother who is disabled and has fallen several times recently. Having Mobile Help gives us peace of mind knowing we will be notified if he has another fall.”

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Posted 3 years ago

“Acquisition was as expected but haven't had occasion to use system yet, thankfully.”

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Posted 3 years ago

“I like it, except it is a pain to remember to keep it from swinging when I bend over. Ot is very fast with the fall alarm.”

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Posted 3 years ago

“Mobile Help fits the wants that I felt I needed at this time.”

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Posted 3 years ago

“I have tried a couple of name companies. They are not as well equipped. This company is the best. Extra are great. Like the door lock. Had to use once. Quick connect.”

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Posted 3 years ago

“I like it except that it goes off too easily with the fall feature. I was told to shorten the cord which I did but how when I hold something in front against me it goes off. I am satisfied because there is some drawback on every mobile device out there.”

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Posted 3 years ago

“Easy people to work with”

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Posted 3 years ago

“I have made two mistakes trying to set up my equipment and every one has been very helpful and didn't make me feel stupid. I would recommend this to everyone.”

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Posted 3 years ago

“When we finally needed help, MobileHelp was there for us in every way. We had questions that were answered for us that we hadn't even thought of. I would reccommend MobileHelp over LifeAlert. Good people.”

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Posted 3 years ago

“I haven’t had to use the Device and I’m not looking forward to needing it. Hopefully not”

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Posted 3 years ago

“Courteous with a very quick response time.”

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Posted 3 years ago

“Thank you for being there. I pushed the button by mistake but you caught it. I feel safer.”

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Posted 3 years ago

“My installation went well. Your technician called me to explain any doubts I may have I should call their number. Thank you.”

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Posted 3 years ago

“Very impressed with the customer service. The necklace trial 30 day period did not work out for my mother and the company honored the 30 day trial guarantee refund and gave us our money back immediately upon return of the necklace. Excellent customer service!”

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Posted 3 years ago

“Could have died in the time it took to answer. Returned and got better.”

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Posted 3 years ago

Hi Gary, We have received your review and we apologize for the longer than normal response time you experienced. At MobileHelp your safety is our number one priority, and our Technical Support team is available to help resolve any issues you experience with the equipment. Please let us know if there is anything we can do to help keep you covered in the future. We would be happy to welcome you back to our MobileHelp family. Our representatives can be reach at 800-800-1710

Posted 3 years ago

MobileHelp is rated 4.6 based on 4,083 reviews