MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm not a tech person so I was pleased at how east it was to set up. Thankfully I haven't had any emergencies but system is easy to understand. I wish the "necklace" was a bit less bulky.”

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Posted 3 years ago

“The device is unobtrusive. It reminds us when it needs to be charged. We had some issues with the first unit but it was replaced and seems to work much better now.”

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Posted 3 years ago

“Npt very happy with equipment. Hsd a false fall detection 2 dsys in a row. Could not trust it. Cancelled service aftet one eerk.”

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Posted 3 years ago

Hi Ronnie, We received your review and we apologize for any inconvenience you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are sorry if you received anything less. Our Technical Support team is always happy to help with any equipment issues or concerns, and we would be happy to welcome you back into our MobileHelp family if there is anything we can do to help keep you safe in the future. Please let us know if you have any questions. Our Technical Support team can be reached at 877-827-6207 Option 1.

Posted 3 years ago

“Since my dad has been wearing the mobile help it makes the family feel very”

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Posted 3 years ago

“You have made my Mother feel safe and myself comfortable that she is happier with MobileHelp.”

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Posted 3 years ago

“Have had Mobile help for a short time but the peace of mind felt having help available is most welcome . Customer service is always available and answers all questions quickly.”

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Posted 3 years ago

“seems to be working, didn't have to use it so don't really know!”

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Posted 3 years ago

“I was uncertain about using the equipment after I ordered it. I called customer service twice and both times they were extraordinarily helpful. They didn’t hurry me and answered every question thoughtfully”

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Posted 3 years ago

“the fall button goes off much too often...it seems to be too sensitive...if I turn over while sleeping, it goes off! also, sometimes just touching the seat belt while driving. I will say that the response has been immediate and promptly canceled.”

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Posted 3 years ago

“Fortunately have not had to signal for help as yet but it is reassuring to know that equipment is working and ready to help if and when needed.”

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Posted 3 years ago

“Everyone very nice. Sent equipment as stated and it works.”

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Posted 3 years ago

“So glad I called Mobil help. They are very reliable and priced very well and their customer service is wonderful. I had an issue with my first device and they took care of it promptly and without fanfare. They made me feel protected and cared for. I feel this company can be trusted.”

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Posted 3 years ago

“I mostly have Mobilehelp to assure family if I need help it is there.”

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Posted 3 years ago

“Setup was good. Confused on wrist alert battery charging. Need information in directions.”

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Posted 3 years ago

“They are very helpful. My mom fell and they immediately called for help.”

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Posted 3 years ago

“Easy to set up Staff @ Boca Raton has been helpful No problems, haven’t had the system very long”

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Posted 3 years ago

“This is an excellent product and my mom feels so much safer and secure living alone.”

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Posted 3 years ago

“We recently purchased Mobile Help for my 86 year old sister with some health issues, including neuropathy in her feet so she doesn't always feel them. She is pretty unsteady on her feet especially if she isn't using her walker. She lives alone as one of her daughters recently had to move to another state. At first my sister was reluctant, but I must say has become used to it and even if she accidentally sets it off can converse with Mobile Help. For my family, this has offered us great peace of mind as we continue to try to support to wish to live independentaly.”

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Posted 3 years ago

“So far I haven't hadthe need to use it. The weekly.tests have worked fine”

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Posted 3 years ago

“The gentleman who helped us decide on the right product for our parents was so helpful. All decisions were made with a lot of help and information. The product works well and is a relief to family members.”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,083 reviews