MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My 93 year old Mom just recently received her Life Alert. She fell today, and almost immediately I was contacted as was my brother who lives next door. We were able to get her up but it was a great relief knowing she had her pendant and if we had not responded, help would have been dispatched to her.”

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Posted 3 years ago

“From the my first contact with mobilehelp everything was great. They answered my concerns on the phone, emailed me everthing so I could see what I would get, see how much it would cost and explained everything clearly so I could make an educated decision. Everything told and promised to me on the phone was provided to me in writing. I have been wearing the mobile alert system for a month and am 100% satisfied.”

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Posted 3 years ago

“Awesome customer service from REAL hardworking people!”

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Posted 3 years ago

“Everything about this company was amazing. The help to get it set up was so easy. The employee who helped me was exceptional. We got the set up in the 2 days promised and the set up of the equipment was very easy. Thank you fir this dependable service.”

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Posted 3 years ago

“Expedited assistance when needed”

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Posted 3 years ago

“Appreciate the good communication in getting my system delivered and working. The help button is very light.”

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Posted 3 years ago

“Quick service”

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Posted 3 years ago

“Great customer service!”

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Posted 3 years ago

“I was busy cleaning and my wrist band must have hit something and my phone rang asking if I was alright. When I said that I was they wanted to know if there was someone else in the house in trouble. There wasn't anyone in the house, but she could have heard the TV. I thought that was quite thorough checking on her part. We spoke for a bit, making sure I was OK.”

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Posted 3 years ago

“representive was very helpful signing me up and device works very well”

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Posted 3 years ago

“I accidentally initiated the pendant and the service called immediately and verified that I was safe. The representative was professional yet caring. Worth the price just after a a couple weeks use. Thank you.”

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Posted 3 years ago

“Sales person was helpful and not pushy. The set up at home was a breeze.”

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Posted 3 years ago

“Very easy to set up. Quick and professional response to any alerts.”

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Posted 3 years ago

“we haven't had the opportunity to assess it yet. thank you”

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Posted 3 years ago

Hi Dave, Thank you for taking the time to leave us a review. At MobileHelp we pride ourselves in providing our customers with great customer service and the peace of mind you need. Our Technical Support team is always happy to help with any questions you may have about the equipment. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“They have been very responsive - bother customer service and responses to falls and calls for help. I have been very impressed.”

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Posted 3 years ago

“I like having this alarm in my house in case I fall and it will call my son to check on me J udith Valen”

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Posted 3 years ago

“I was so very happy with the device that I purchased for my mother-in-law that I purchased a second one for my mom. I had tried a different type for my mother-in-law that was more expensive and it didn’t work at all and the device itself kept refusing to charge. MobileHelp has been amazing from my sales experiences to the customer service after the sale. I highly recommend.”

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Posted 3 years ago

“I have not yet had to call MobileHelp for help, but the other day all of a sudden I heard "Fall Detected, Do You Need Help?" I had neither fallen nor inadvertently pressed the button. I had changed to MobilHelp from another company because the same thing happened with them; I was asleep at the time (it was 4:20 A.M. and the mechanical voice woke me up). I think some-thing must be wrong with the equipment for this to happen???”

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Posted 3 years ago

“I have heard you call in to check that it works. But I haven’t had any troubles or problems.”

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Posted 3 years ago

Hi Linda, We have received your review and we are happy to see that you have been testing the system and staying safe. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. Our Technical Support team is always happy to help with the equipment. You can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“The device is working very well, however my mother wishes it was smaller as the device is quite large around her neck.”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,083 reviews