MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All I can say is that I like the looks of the Unit but never had to use it so I really can say very much”

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Posted 2 years ago

“The first several times my father in law had to use his device it worked awesome... today however was a totally different situation. My husband and I are both first responders and heard the page for ems to go to my father in laws address.....we were there for 12 minutes BEFORE they even called his number and half an hour before the team got the text that he had fallen.”

Helpful Report

Posted 2 years ago

Hello, We received your review and we apologize for the longer than normal response time you have experienced. Thank you for bringing this incident to our attention. At MobileHelp, your safety is our number one priority, and our Technical Support team will be happy to look into this for you to help prevent any issues going forward. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, and thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“The family got this for my mother in law. We have not had to use it yet, but it did set up easily. My frustration is trying to get into my account to add/change information. Tried to reset password, and no email reset was sent.”

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Posted 2 years ago

Hello, We received your review and we apologize for any inconvenience you have experienced with accessing the online portal. At MobileHelp we pride ourselves in providing a great experience to all of our customers, and we want to make sure you receive nothing less. Our Technical Support team will be happy to assist with resolving this issue. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, and thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“I would not recommend this product.”

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Posted 2 years ago

Hi Rhonda, We have received your review and we apologize for any issues you have experienced with our coverage. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers and we would be more than happy to have one of our representatives give you a call to help resolve any issues you are experiencing. What would be the best number for us to reach you on? Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“First button malfunctioned. Hoping new one will work. Have to wait WAY too long to talk to a Tech person. They never did call back as I was told they would.. I had to call again in the a.m. Everyone I spoke to was very nice but button has to work to be trusted.”

Helpful Report

Posted 2 years ago

Hi Sandy, We have received your review and we apologize for the inconvenience you have experienced with the equipment. We are glad to see that you have already spoken with our Technical Support team for assistance with obtaining a replacement. At MobileHelp, your safety is our number one priority, please do not hesitate to get back in touch with us if any further assistance is needed. You can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“My wife, the user, has been in a nursing facility since we got your service. We hope to have her home in a month or so and will then evaluate the service”

Helpful Report

Posted 2 years ago

Hi Stanley, We received your review and we hope that your wife is able to return home soon and in good health. At MobileHelp we pride ourselves in providing a great experience and peace of mind to all of our customers, and we want to make sure you receive nothing less. Please let us know if you have any questions, or if there is anything we can do to earn a higher score. You can reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“I was very pleased with the help and information that Mobile Help gave me. I am not a tech savvy person. They were very patient with me all during the call.”

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Posted 2 years ago

“So far very pleased. Had no emergency yet to test if system is working.”

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Posted 2 years ago

“I switched several months ago from a unit that only worked in the home. Since I have very poor balance, Mobile Help provides safety in my home and anywhere outside the home. The unit is also safe to wear in the shower and not stuck on the wall. The unit is somewhat large, but you get used to it. Customer Service was very helpful.”

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Posted 2 years ago

“My husband and I are new users of the MobileDUO. I have had to contact Technical Support on a couple of occasions and they were very courteous and helpful. Everyone I have spoken to since enrolling with MobileHeip have been understanding.”

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Posted 2 years ago

“I had only had my MobileHelp about a week when I fell and broke my arm. Someone was there for me immediately and they had an ambulance to me within 10 minutes. Saved me much suffering!!!!”

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Posted 2 years ago

“I don’t want To Keep this product. Please send me instructions to return it”

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Posted 2 years ago

Hi Susan, We received your review and as a valued part of our MobileHelp family we are sorry to see you go. Our Customer Service team would be more than happy to provide you with the cancellation instructions for your account. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Very understanding about accidentally activating system”

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Posted 2 years ago

“easy to use, watch and pendant comfortable. station takes up no space.”

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Posted 2 years ago

“First of all, I like the sense of security I now have for less than $1.27 a day. Next, I have caused the "Fall Alert" to activate 3 or 4 times in the 3 months I have been using MobileHelp, it activated once when I leaned over to pick up a magazine on the floor and straightened up quickly and it bumped against my chest. Every time it activated an operator was talking to me in 5 or 6 seconds and one time when I didn't respond quickly to state I was ok in less than 30 seconds MobileHelp was ringing my phone. I am very pleased to be using their service.”

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Posted 2 years ago

“i am very pleased with your service. i just enrolled my sister in your service. she seemed very happy with your service.”

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Posted 2 years ago

“My experience with MobileHelp from my initial phone call to the present time has been exceptional. The registration process was explained and easy to complete. I have called with questions and always received a pleasant voice to help me. I would highly recommend MobileHelp. Bottom Line - I feel secure having same!”

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Posted 2 years ago

“Not enough info for beginners on husband and wife both having a unit..I found out thtold to me when I called customer service and at a message sent from my husband if I was more than 300 feet would not come in my phone This was explained and since we are new at this I was glad to know this Thanks”

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Posted 2 years ago

“Answered all my concerns”

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Posted 2 years ago

“I have had Mobile Help for about 6 weeks, fortunately, have not had to call.”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,083 reviews