MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The peace of mind knowing that my mother is being watched over is priceless. Your product is easy to use. I am very happy with this company”

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Posted 2 years ago

“It is reliable and safe.”

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Posted 2 years ago

“Prompt delivery, easy set-up, customer service is very good.”

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Posted 2 years ago

“Very knowledgeable and patient responses”

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Posted 2 years ago

“They were very helpful about what the product does and doesn't do. The product was delivered in just a matter of days.”

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Posted 2 years ago

“Thankfully I haven't had to use the system yet but just having it in my home is a comfort. I suffered a fall and realized how vulnerable I am, even with close neighbors around. MobileHelp customer service has been outstanding, from my first general-information call to helping me ensure that I had the set-up correct. This is a service you hope you never need but are so happy they're there when you need them.”

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Posted 2 years ago

“My dad loves it. Everyone was very helpful. Highly recommend!”

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Posted 2 years ago

“I am very happy with the help I got from Mobile Help to install my device. Thank you!”

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Posted 2 years ago

“So far I haven’t needed to use the system, so can’t say for sure how good it works. The price is reasonable. The test signals work . Customer service went over and beyond in answering all of my questions and concerns. I think it is going to be a great investment in peace of mind.”

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Posted 2 years ago

“I am very happy with Mobile Help. They were helpful in getting me set up.”

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Posted 2 years ago

“Customer service helped advise the proper product for my dad. Customer service was accommodating to us in explaining how to use the item.”

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Posted 2 years ago

“Very knowledgeable and helpful answering my questions as a new client.”

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Posted 2 years ago

“Had to discontinue part of my plan and the representative was very understanding. I received my refund very quickly. Still happy with the rest of my plan. Thanks”

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Posted 2 years ago

“I was well pleased with the treatment received from MobileHelp, and would like to commend especially Donna in Customer Service. Our association did not last as long as I anticipated or would have liked, but the intended benefactors of your services had some concerns that I could not alleviate. Thank you for your quick responses on both dispatch of the equipment (to three different geographic locations across two states) and the refunds.”

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Posted 2 years ago

“I love the awesome way the mobile device works”

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Posted 2 years ago

“I've only had the device for a few short weeks, but I did fall once, and the device came through immediately. I'm happy to have it - gives me a little more confidence.”

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Posted 2 years ago

“I tried to do a phone review but somehow I disconnected the call. I spoke to several people in customer service and was extremely pleased. they were very nice, courteous, knowledgeable and answered all questions. I haven't had to use the alert button, except by accident.”

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Posted 2 years ago

“Very easy to use and fast response time.”

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Posted 2 years ago

“The unit is for my mother. So far the unit has worked great. There have been a few false alerts but cancellations are straightforward. The unit gives her a sense of someone always being there in her home, where she lives by herself, should she need someone's help right away. That part is invaluable to both her and us, her children knowing an appropriate response is only a device activation away.”

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Posted 2 years ago

“Two delicate aspects of the process: 1) Leaving the door key in a box taped to the door knob…may be a risk. Clever thieves may be able to remove the box with their “professional” tools. 2) Carrying a battery-pack when you go out may be problematic at times: e.g. on a fishing boat, during air travel, etc.”

Helpful Report

Posted 2 years ago

MobileHelp is rated 4.6 based on 4,083 reviews