MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service at Mobile Help is excellent! I move around a lot and the people are ALWAYS understanding and patient. Very important also…l can understand the people…no thick accents! 😁. I highly recommend Mobile Help. Two of my friends have signed up!”

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Posted 3 years ago

“I love the texts when something happens with my mom’s device.”

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Posted 3 years ago

“Every contact I have had with MobileHelp has exceeded my expectations! Testing has gone very well and works every time!”

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Posted 3 years ago

“So far ,,, wonderful.”

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Posted 3 years ago

“I am happy with the service Mobile help is set up.Fortunately I have not had to use the service. I am most happy with having the lockbox that is most likely the reason I chose Mobilehelp”

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Posted 3 years ago

“I bought the MobileHelp system. The person we bought the system for died 7 days later. I sent the system back. The postal service says they received it but it has been a month and no refund. Thanks for the quick response to my review. I got my refund.”

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Posted 3 years ago

“I was looking for a home alert system as I had just lost my husband and I have severe COPD and have used the EMT's several time. The tech people were wonderful and called and did a test with me(very helpful)”

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Posted 3 years ago

“VERY impressed -- both with the service and the quality of the staff that I worked with. I had an issue with my unit on Christmas day/evening. I called Tech Services, talked Andy, was told that, while the unit would be replaced, Tech Services couldn't handle that and Customer Service was closed for the weekend. But he would make sure someone would contact me ASAP (probably Monday) to get started on getting me a replacement unit. I got a call on SUNDAY at 8:30 am from Bill, who started the replacement process. He told me the new unit couldn't go out under Priority Mail until Monday but I should have it by Thursday and I needed to call when I got it to activate it. I did get it on Thursday and called & talked to Annette. The patience, understanding, and concern that I have protection ASAP that was displayed by all of them was outstanding. It was a joy to work with them.”

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Posted 3 years ago

“I had another brand that was more advertised. It was more expensive, monitoring was no better than MovileHelp, both are good. I like MobileHelp's equipment better, it is simpler and more convenient, also seems to me, it is a better quality product.”

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Posted 3 years ago

“The best thing I can say is GREAT!!!! I initially spoke with Paula; since then I have accidentally had my alarm buttons pressed and the response and understanding of my mistake was SUPERB!!! The cost is very, very reasonable - beats other companies. I am extremely pleased and will recommend this to anyone!!”

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Posted 3 years ago

“Very pleased with the equipment, the salesperson was very helpful and explained how to use it. I would recommend MobileHelp to a friend.”

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Posted 3 years ago

“Excellent people to work with, patiently answering questions and very forgiving when I do stupid stuff!”

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Posted 3 years ago

“They were very helpful on the phone. The equipment came the next day easy to set up and use.”

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Posted 3 years ago

“When I talked to the customer service person I told him I was only interested in the Panic Button device to wear when I hike. I did however also receive a Fall Alert which I did not request. So I returned the whole package.”

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Posted 3 years ago

Hi Ilse, We received your review and we apologize for any confusion there may have been at the time of your order. The automatic fall detection can be added or removed at any time, however we do see that you have already returned all of the equipment for the account cancellation. Please feel free to contact us if there is anything we can do to help keep you or a loved one covered in the future. Our Customer Service team can be reached directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“Only have had Mobil Help for about a month. Customer service and delivery has been wonderful so far. My father is 92 and is alone at night, this gives me and my brother piece of mind during his time alone.”

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Posted 3 years ago

“I have had no problems since I got Mobile Help I had a problem before I got Mobile Help. I picked Mobile Help Because of everything they had to offer John Slusarz”

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Posted 3 years ago

“Better than good. Immediate answer to calls as I tried to learn the system. Am so glad I chose MobilHelp instead of anything else .”

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Posted 3 years ago

“Accidently tapped button. Within a short time a voice asked if help was needed No but thanks for contact. Getting used to girl telling me to power up. Almost wore it during ct scan. It's worth piece of mind”

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Posted 3 years ago

“An excellent, patient person who helped me. Thankyou.”

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Posted 3 years ago

“We have had mobileHelp for about two months and and very pleased with their service. We have not had an emergency yet but we have had a couple of miscalls and their people are very understanding.”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,083 reviews