MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have only had the device about 2 months, so I am still getting used to putting it on. Some days I forget and think that I don't need it around the house, but that's when I should have it on.”

Helpful Report

Posted 2 years ago

“I've only been wearing it two weeks, but I have found that sometimes it is TOO sensitive. I get an alert if I start jogging or the other day it went off when i swung at a golf ball. Needs fine tuning.”

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Posted 2 years ago

“I HAVE JUST STARTED TO USE IT. IT SEEMS GOOD BUT I FIND THE BRACELET IS TOO BIG FOR ME. CAN I RETURN IT? PILAR ARMSTRONG”

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Posted 2 years ago

“It's OK. Necklace is too heavy and large.”

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Posted 2 years ago

“The button is around my neck and I am pleased.”

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Posted 2 years ago

“The people were great, and the equipment was great, but I had to return everything because I don't have good enough AT&T service at my home. They don't have another cell carrier they can use.”

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Posted 2 years ago

“I m HAPPY I HAVE 5HIS AL3RT I FALL WALKING AND I IF,NO ONE IS THERE TO HELP I CAN REALY ON THIS BUTTON”

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Posted 2 years ago

“I appreciate how the MobileHelp teams contact the list that I have provided. However, my mom’s life alert is so touchy, that she sometimes sets it off just by lifting her shirt up to go to the bathroom and she can’t hear the box when it’s calling her and trying to ask if she’s ok, so the team ends up having to go down the line of phone numbers, which is great, but I’m afraid we’re crying “wolf” and some day it’s going to be the real thing and she won’t get the help she needs. With her other Life line company that we were with, before this company, her life alert, that she wore talked to her. If there was not a problem and she could respond back to let them know she was ok. With this one, if she’s not directly by the box or doesn’t hear the box talking she can’t respond back that everything is ok. I would like to see these Life alerts (fall detection) that MobileHelp has, do the same thing. My husband works for the fire department and he said they get a lot of false calls because of Life alerts (fall detection) that are set off the same way or by people bumping them. If the people aren’t by the box to respond back and/or they don’t have a calling list, the ambulance and fire are automatically dispatched for no reason. I’m giving it a little more time to see if my mom can adjust to not setting it off when she goes to the bathroom or she bumps it by accident. If not, I think we will have to go back to her other company or find another Life alert company that has capabilities of responding back to them without being next to the box.”

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Posted 2 years ago

“I think mobile help is a very good company”

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Posted 2 years ago

“My husband doesn’t want to wear it. It has triggered the alarm twice when just putting it on and he could not get it to react when he pushed the button to cancel. I put it on my neck just to carry it in to the house and triggered the alarm. I was able to easily cancel the alarm, but husband has not had such good luck.”

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Posted 2 years ago

“All I can say is that I like the looks of the Unit but never had to use it so I really can say very much”

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Posted 2 years ago

“So far very pleased. Had no emergency yet to test if system is working.”

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Posted 2 years ago

“They have been very responsive and helpful, just wish the battery was longer lasting. Having to charge every few days.”

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Posted 2 years ago

“Excellent customer service, reasonable price. Response time is slightly delayed but only by a minute or so. Equipment is very user-friendly.”

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Posted 2 years ago

“Good customer service. Had issue at the beginning but they made things right. I highly recommend them.”

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Posted 2 years ago

“Hope I don’t need it!”

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Posted 2 years ago

“Ok so far hope I don’t need it”

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Posted 2 years ago

“Helps to know that in need Care will be there for me Thanks”

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Posted 2 years ago

“I hate doing this.”

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Posted 2 years ago

“This gives me peace of mind that my mom is safer with this device. What needs to be improved though is the sensitivity of the device. If she slightly leans forward it automatically goes off and holding the button down doesn't always stop the action.”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,083 reviews