MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m depending on the help when I need it.”

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Posted 3 years ago

“I have put off for several years getting this type of help. Now that i have my “mobile Help” i am trying to encourage my 90 year old friends to get the help they need before it is too late.A.S.K.”

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Posted 3 years ago

“My mom is happy with her mobile help! She feels much safer knowing it is with her.”

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Posted 3 years ago

“I am a new member of MobileHelp and I am so glad that I joined. I feel so much safer when i am wearing their "Necklace". The staff there are very friendly, nice and helpful.”

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Posted 3 years ago

“The fall button works and they respond quickly”

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Posted 3 years ago

“The monitor frequently reports falls for no reason.”

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Posted 3 years ago

Hi Leonard, We received your review and we are sorry to hear about the false alarms that you have been experiencing. At MobileHelp, your safety is our number one priority, and we want would like to contact you for further assistance with resolving the issues you are experiencing with the equipment. What would be the best number for us to reach you on? You can also reach our Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 3 years ago

“I have not yet used it, so don't know.”

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Posted 3 years ago

Hi John, We received your review and we are happy to know that you have been staying safe and have not yet had to use the system for an emergency. We do recommend testing the equipment at least once a month to make sure everything is working properly. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team is always happy to help with any questions or concerns you may have about the equipment. Our Technical Support team is available at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family!

Posted 3 years ago

“Am recent widow and prone to falls due to delayed hip replacement surgery .. as couldn’t leave husband during his illness!! The system gives me great security and have had several false calls due to my bumping it on things. Staff and response time excellent!! Highly recommend!!”

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Posted 3 years ago

“Well satisfied except that I feel the neck unit is too sensitive.”

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Posted 3 years ago

“Am very pleased with my MobilHelp Alert wristband and pendant because I know that if I fall while taking a shower or elsewhere help will soon be on the way to help me get up and provide an ambulance to transport me to the nearest hospital if needed.”

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Posted 3 years ago

“When ever I’ve had to call everyone they were always patient and answered my questions with good knowledge.”

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Posted 3 years ago

“Have not used it yet but feel more secure having it”

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Posted 3 years ago

“Great Medical alert. I feel safe wearing it. The customer service is also very helpful. I added the Fall Detection to mine. It is a little sensitive but that is good in case you need it.”

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Posted 3 years ago

“I feel safer wearing my Micro however, its fall detector is not consistent. Sometimes it goes off with the slightest movement then testing in a real fall, it does not go off. The other day the green circle was flashing while shopping. When I got home it was still flashing. I called Technical Support but was put on hold for a very long time. Apparently a lot of people were calling. Finally it stopped flashing and I hung up because I know what I would have been told--AT&T was down, because that is what I was told before when I called. It is better than having nothing at all for protection.”

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Posted 3 years ago

Hi Judy, Thank you for taking the time to share your experience for the benefit of others. We apologize for any issues you are experiencing with the equipment. At MobileHelp, your safety is our number one priority and our Technical Support team will be happy to help with the equipment. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family!

Posted 3 years ago

“It has been working good and is comforting to know where ever I am I’m safe if anything goes Wrong.”

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Posted 3 years ago

“The unit worked, although I question if it works on 4G or 5G I don't think it does and the best connection that I can get is only one strip. I really don't know if that is enough.”

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Posted 3 years ago

“I have never lived alone before and at 66 I am really happy that I am able to have m,y own apartment. But I was really nervous and having a hard time enjoying my space because I am not so steady on my legs. MobileHelp is solving my security problem. I feel safe in my own home, finally. I am grateful.”

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Posted 3 years ago

“Charge is immediate but refund takes 2 months”

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Posted 3 years ago

Hello, We received your review and we apologize for any inconvenience you have experienced with our refund process. Any refunds due, are issued within 30 days of cancellation, and our records indicate that your account refund was processed within the 30 day period. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are sorry if you received anything less. We would like to contact you to further assist with any unresolved issues. Our Customer Service team is always happy to help and can be reached at 877-827-6207 Option 3. We look forward to speaking with you soon.

Posted 3 years ago

“This does not meet the needs of someone with dementia that cannot remember to leave the device on their person. With that in mind how can it be expected to provide any sort of “net” for those patients (people) living at home with dementia but capable to an extent otherwise. I figured I would give this a try with the sales pitch” we see this all the time”…No you don’t see this all the time because it would not fit the needs of the person purchasing the product. Doesn’t do much good when the necklace is in my sister’s handbag when removed by my dad.. Short of implanting a device, I cannot see how this would work with those people that are forgetful from moment to moment as such.”

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Posted 3 years ago

Hi Bridget, We received your review and we are sorry to hear that our systems did not fit your needs. At MobileHelp we pride ourselves in providing a great experience to all our customers, and although we try to make our system as easy to use as possible, users with dementia can still experience some trouble using our equipment. Please let us know if there are any additional questions or concerns that we can help with. We are available at 877-827-6207 Option 1.

Posted 3 years ago

“Good and quick service”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,083 reviews