MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I had to cancel the order one day after I made it. My sister fell again and has been in the hospital and rehab since that time. I am impressed with what Mobile Help offers and will reorder when she returns home.”

Helpful Report

Posted 2 years ago

Hi Carolyn, We received your review and we are sorry to hear about your sister's recent fall. We wish her a speedy recovery. At MobileHelp, your safety is our number one priority, and we will be happy to welcome you back into our MobileHelp family, as soon as you are ready to start coverage again. You can reach us directly at 800-800-1710.

Posted 2 years ago

“Phone calls for technical assistance have been very helpful and friendly. Electrical power in my area was off and rendered my device inoperable as well as making the device inoperable after the power was restored.”

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Posted 2 years ago

“I find it to be a little sensitive but otherwise o.k.”

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Posted 2 years ago

“Fall alert is triggered when uncalled for. I fear I will it and help will be sent.”

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Posted 2 years ago

“This service is everything needed. Prompt responses, affordable and professional courteous customer service.”

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Posted 2 years ago

“Everyone we have spoken to has been very helpful.”

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Posted 2 years ago

“You were there to help my mom when she was scared and hurting. We had just installed the mobile help and it did just what it was supposed to do. Got mom the assistance she needed. Thank you so much!”

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Posted 2 years ago

“The product is good but my 91 year old uncle couldn’t ever figure out how to use it. It is easy to use but he just couldn’t get a grasp on how to use it”

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Posted 2 years ago

“Mobile Help gives me a peace of mind.”

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Posted 2 years ago

“Customer service was A+++++!! Clare was a fantastic representative. Non-pushy sale. The product works as designed. Love that it's app based and the charge is fast.”

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Posted 2 years ago

“Fortunately I have not had to use the system, however the staff was very helpful in setting up my system!”

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Posted 2 years ago

“When a valued friend got hers, she was thrilled in so many ways. After a fall in my home, I, too, made the decision to follow her lead and get MobileHelp. The instant I phoned there was nothing but knowledgeable help for me. My family, and myself, feel much more secure in the event of another "unplanned" accident. Simple to hook-up and the watch blends in no matter where I am. The assistance being at hand now, brings much more inner security.”

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Posted 2 years ago

“I am pleased with the service. I hope I never have to test the response. My first unit developed some battery problems. When I contacted customer service, I was told that a new replacement would be sent overnight. Due to the lack of weekend delivery, I received the new unit the following Monday/”

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Posted 2 years ago

“Easy to deal with. Very understanding and detailed in explaining product and how it works.”

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Posted 2 years ago

“I am happy with MobileHelp even though I have not had to use it yet. I do feel safer just having MobileHelp when I do go outside just in case I need it, it will be there for me. Thanks Mobile Help Carolyn J. W”

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Posted 2 years ago

“Mobile Help has saved my life several times ! I have had a stroke,heart attack , and several close calls over the last few years and living alone Mobile Help saved me ! Just push the button and help is on the way!! I feel safe knowing help is available when needed!”

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Posted 2 years ago

“My only suggestions are to make the test button bigger and offer a variety of chains for the pendant . Also pouches to wear around someone’s belt. Thank you.”

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Posted 2 years ago

“After researching companies online, we decided to call MobileHelp due to their great reviews. Our call was great, no high pressure sales talk and our equipment arrived when they said it would. Easy to set up and my Mom feels much safer.”

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Posted 2 years ago

“Excellent customer service! Would highly recommend.”

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Posted 2 years ago

“I had to use Mobile Help, they came did vitals and suggested me to go to the hospital which a friend drove me. I stayed over night and came home feeling good. I have given the phone number to people who want a good devise so they can be protected like I was. Thank you all”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,083 reviews