MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Write Your review

Tell us how MobileHelp made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish battery lasted longer, need to charge like every 12 hours, and wish watch had time on it so my grandfather would wear it because he is use to a watch”

Helpful Report

Posted 1 year ago

“She was very helpful and patient and completed the inquiry.”

Helpful Report

Posted 1 year ago

“I am and was VERY pleased with the service I received from MobileHelp. I am wearing the alert 'necklas' around my neck as I write this and am feeling much more confident now that I know that I can get immediate care by just pushing a button! Recommend this to the highest degree, I am 82, a recent widow, and living alone. Just knowing that I could get immediate assistance is a huge relief.”

Helpful Report

Posted 1 year ago

“Joining is very easy and well done, with quick and good follow up.”

Helpful Report

Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

“Mobile help is great!! Necklace pendant fall detector works. They dispatched EMS and fixed whole issue. Huge peace of mind for my mother and family. Thankful for mobile help!!”

Helpful Report

Posted 1 year ago

“I can't give a review after having the equipment for just a month. Ask me again in 6 months or so.”

Helpful Report

Posted 1 year ago

Hi Thomas, Thank you for your review. We appreciate your feedback and understand that you would like to revisit your review after a longer period of use. We value your opinion, and at MobileHelp, we pride ourselves in providing great peace of mind to our customers. Please do not hesitate to contact our Customer Service team if you need any assistance with your account. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“I have had the 'Mobile Help' security-system for several years and have been very satisfied with their service. I know 'help' is just a 'push-of-a-button-away.' I have also purchased one of their systems for my 58 years-of-age Son who has 'Parkinson's- Neurological- Disorder' and he feels very 'free-from-worry,' especially concerning 'falls' with their new 'Fall- Notification- System.'”

Helpful Report

Posted 1 year ago

“The sign-up and follow-up with this company it exceptional. I highly recommend their product and services.”

Helpful Report

Posted 1 year ago

“There is somebody, somewhere making sure I am ok!”

Helpful Report

Posted 1 year ago

“My technician was excellent. He answered by question.”

Helpful Report

Posted 1 year ago

“You were extremely helpful although we were unable to make a connection, I may be back for in home coverage. Thank you so much.”

Helpful Report

Posted 1 year ago

“new,so far its fine”

Helpful Report

Posted 1 year ago

“mobile help was so refreshing and had everything that i wanted...unfortunately my existing provider would not let me out of my contract so i will be signing up again with mobile help next summer. mobile help was so prompt in refunding me my whole year costs.”

Helpful Report

Posted 1 year ago

“Excellent customer service from Donna. She explained how it works, and it seems simple and easy for me.”

Helpful Report

Posted 1 year ago

“Very informative and helpful!”

Helpful Report

Posted 1 year ago

“I'm very happy with your company because I was treated very well with repeating something if I didn't understand something. Also the cost is acceptable to my budget. Return calls with a problem was resolved ar once.”

Helpful Report

Posted 1 year ago

“So far we are pleased with the product. The only thing I would like the medi alert button to have is volume control. My Mom is hard of hearing & cannot hear the operator when she is on.”

Helpful Report

Posted 1 year ago

“Never really thought the company cared just trying to make a sale. Also they told me I can cancel anytime but never told me it will take 30 days to get my money back.”

Helpful Report

Posted 1 year ago

Hi Virginia, We received your review and we apologize for any issues you have experienced. At MobileHelp, your safety is our number one priority. We do ask to allow up to 30 days for any refunds to be processed, however our records indicate that your refund has already been issued. It can take 2-3 business days to reflect on your account depending on the bank. Please let us know if there is anything we can do to help you regain confidence, and allow us to keep you covered in the future. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 800-800-1710. We would love to welcome you back into our MobileHelp family.

Posted 1 year ago

“Everything seems good.”

Helpful Report

Posted 1 year ago

MobileHelp is rated 4.6 based on 4,083 reviews