MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy, convenient to use. Definitely puts your mind at ease knowing help is only a push of a button away.”

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Posted 3 years ago

“Agents answer questions and help and you can test and make sure everything is working once a month. The watch is lightweight and in an emergency, just press button on top of watch.”

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Posted 3 years ago

“Seems to work fine.”

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Posted 3 years ago

“Transition to new system was easy and helpful. Remains to be seen whether time will tell long term effectiveness. I have been a client of original system for several years”

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Posted 3 years ago

“Thank You for your consistency in providing Good service to me for at least 3+ years… I can appreciate the recent discount to my medical alert service…”

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Posted 3 years ago

“MobileHelp keeps billing your credit card after you have cancelled and returned it’s product. Do not recommend”

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Posted 3 years ago

Hi Elaine, We received your review and we are sorry to hear that you have canceled your coverage with us. Our records indicate that the billing on your account was stopped, and a full refund was issued for the original payment due to the cancellation within the 30 day trial period. At MobileHelp we pride ourselves in providing a great experience to all our customers, and if you have not yet had a chance to speak with our Customer Service team about this concern, a representative will be happy to review the billing with you to resolve any issues. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Posted 3 years ago

“MobileHelp offers easy setup and great customer service. Customer service walked me through setup and testing. They answered all my questions and did a thorough review before recommending what type of service would be best for my mom.”

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Posted 3 years ago

“Very friendly and professional. Received the device the next day after ordering. Easy to use. Would definitely recommend!”

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Posted 3 years ago

“My mother did not make it home as planned from nursing home. I called within 30 days,they offered another 60 days. Dont accept extension, its there way to keep your money. Paid 6 months in advance, never opened product and returned in perfect condition. As a senior myself, i will not trust this company again. And will warn my friends as well.”

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Posted 3 years ago

Hi Virginia, We received your review and we apologize if there were any issues with your cancellation refund. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. We would like to contact you to further assist with any unresolved issues. What would be the best number for us to reach you on? You can also reach our Technical Support team directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 3 years ago

“Thankfully have not had to use it. Feel very secure in having it.”

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Posted 3 years ago

“Very please”

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Posted 3 years ago

“I have a feeling of security while wearing this product thank you”

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Posted 3 years ago

“My family is very pleased with MobileHelp…customer service is great.”

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Posted 3 years ago

“We're very happy with this choice and highly recommend”

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Posted 3 years ago

“Claim the alarm would last up to four days before needing charging. The first alarm lasted 2 days. I returned it, and the second alarm also lasted 2 days. I like the system, so now we must charge it every night to be safe. Carl Sommer”

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Posted 3 years ago

Hi Hildegard, We received your review and we apologize for any issues you have experienced with the battery life of the equipment. However, we are glad to hear that you were able to connect with our Technical Support team for assistance with this concern, as well as the equipment replacement. Battery life can vary with usage, but please do not hesitate in getting back in touch with us if any questions or concerns arise. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. You can reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“So far I’ve been very happy with mobile help, they called the other day to tell me my brothers fall alert has gone off and they tried to call him but didn’t get an answer, they immediately called EMT. Thankfully he had only dropped it and his phone would not answer when they tried to call him. It was a false alarm but they responded perfectly.”

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Posted 3 years ago

“very good hope i don,t have to use it”

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Posted 3 years ago

“I receive a well welcome he gave me what I wanted to service was great”

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Posted 3 years ago

“I am up and down stairs and step ladders all the time and MobileHelp gives me the confidence to know that if I fall all I have to do is push a button. I am in good health but I do know accidents happen especially with the things we do all the time. Sure does give me peace of mind!”

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Posted 3 years ago

“I have been using mobile help for about 2 months now everything is going very smoothly”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,083 reviews