MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

Helpful Report

Posted 3 years ago

Hi Donald, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing our customers with great customer service, and the peace of mind you need. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“Great products and customer service! Would highly recommend.”

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Posted 3 years ago

“I would like for the battery to last a little longer”

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Posted 3 years ago

“When I ordered this unit, I was ordering it for my Mother-in-law. We paid for the unit using a funds transfer from her checking account. I was told by the salesperson on the phone that the unit would arrive overnight once the transfer was completed. I drove from Indian to New York so I would be there to set the unit up. The fund showed withdrawn on Monday morning. On Wednesday I called Mobilehelp Customer Service to find out the status of my order and was informed that their company policy was the ship unit when the payments are made via funds transfer, the is a 10-day hold on shipments when this method of payment was used. It would have been nice to have been told that at the time of my order so my trip to New York was for not. I ended up paying someone in the area to set the unit up since I had to return to Indiana for work the following week. Also during the time, we were waiting for the unit to arrive, My mother-in-law received a call from customer service asking why her unit had not been activated and tghat she had received the unit. when she explained she had not received the unit, the person stated she had, getting my mother-in-law quite upset.”

Helpful Report

Posted 3 years ago

Hello, We have received your review and we apologize for any miscommunication there may have been at the time of your order, as well as any inconvenience this has caused. Orders placed with credit or debit cards can ship the next business day, however, the 10 business day hold period is a processing time required when using a checking account. This should have been mentioned to you at the time of the order, as it does cause a delay with the shipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are sorry that you received anything less. We would be more than happy to help locate your account and provide any further assistance needed. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“I had dropped my bag containing my MobileHelp at a function. As it was noisy I didn't hear the response to the alert being set off. The response came into the function and found me. Tho I was very red faced I was glad to see how well they respond.”

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Posted 3 years ago

“The equipment is easy to set up as the instructions are quite clear. I appreciate the help I've received when I've called MobileHelp. So far (and hopefully never) I've not had an emergency where I would use MobileHelp. The system is in place to give me peace of mind -- a priceless attribute.”

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Posted 3 years ago

“Associate was very friendly, knowledgeable and helpful.”

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Posted 3 years ago

“Well for one thing I did not electronic sind for this I did not want this at this time .But y'all too( out my 119 dollar s then the same day I called to tell you to stop this a nd put my money back .because I did not sind .now I am not so sure this is a very good company .now the bank and I are waiting for you to put my money back .I called you today the person could not find nothering about Me my name nor address .put my money back or I will have to let the whole world know you are not true to your people it's been two months I still have no money ..plz do so .”

Helpful Report

Posted 3 years ago

Hi Mary, We received your review and we apologize for any inconvenience you have experienced. We're glad to see that you were able to connect with our Customer Service team for assistance with canceling this order and voiding the payment. Please let us know if you have any additional questions or concerns. You can reach us directly by dialing 877-827-6207 Option 3 for Customer Service. If there is anything we can do to help keep you covered in the future, we would be happy to welcome you back into our MobileHelp family.

Posted 3 years ago

“I accidentally dropped my monitor and received a call to check up on me within 5 minutes!”

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Posted 3 years ago

“Makes me feel safe where ever I go.”

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Posted 3 years ago

“I can only review the portion of the sale itself. All went very well and we got everything on time. But, the item is for my sister-in-law who lives in Milwaukee, WI - and it will be several days before she gets it set up. She left via airplane today back to Milwaukee. A review of the item's usage will have to be after she has used it for some time. But the ordering and all involved in that went great.”

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Posted 3 years ago

“The team of men that came to transport Mom were awesome. They did not have a wheelchair van available as ordered, but they made up for it by sending a great crew!”

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Posted 3 years ago

“Emergency phone personnel responded immeidtely”

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Posted 3 years ago

“Have not used them yet”

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Posted 3 years ago

“So for it is easy to use but have not had to use it yet”

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Posted 3 years ago

“Thank all of you for your tremendous help during getting my MobileHelp. Since I've had it, I feel so much more comfortable being alone. I don't feel alone now. I know your people are there for me if I need them.”

Helpful Report

Posted 3 years ago

“I feel safer having MobileHelp. I use the button around my neck. It went off one day while I was washing dishes. I had not pressed the button. I have to take care of my 95-year-old husband and during the course of the day I have to do a lot of bending and the button swings all over the place which I do not like. Hopefully, I will never have to use the device and it gives me a sense of comfort to know that help is near.”

Helpful Report

Posted 3 years ago

Hi Loretta, We have received your review; we are happy to see that you have been staying safe and that this was only a false alarm. But we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team for best practices and ways to cancel false alarms with the Fall Detection pendant. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“Am just getting used to it as only have had it for a few weeks. The one thing that I would like to see changed is the bracelet. The one I have is black and is rather bulky. It looks like a man's watch. Would love to have a more feminine looking one or at least a different band. Also do not like the cord on the fall pendent. That could be better. Just comments for you to consider as wearing one or other all the time it would be nice to have something more attractive.”

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Posted 3 years ago

“I appreciated the help I got from Samatha and the return of the first mobile . today I recived the new one thank you for the very nice lady Samatha She is a keeper.”

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Posted 3 years ago

“Pretty effective method”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,083 reviews