MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Explained program, but was too fast to set up program at this end.”

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Posted 7 years ago

“I haven’t had it long enough to rate it yet. However, I think the bracelet is a little too large.”

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Posted 7 years ago

Dear Vars, Thank you for taking the time to leave this review! If the wrist band is a little too big for you, you can always put any standard watch band on it instead, if that would be a better fit for you. Any additional questions or concerns please don't hesitate to contact customer care at 877-827-6207. Sincerely, MobileHelp

Posted 7 years ago

“Gives me the security to know that I have help in an emergency!”

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Posted 7 years ago

“I haven’t had a chance to use Mobile Help at all. It is there and that’s all I know about it. I do have a problem with one thing. I have 2 watches which I could wear but why wear them when you can’t talk on them. You still need to carry the bigger pad to talk. What good are the watches. I’m not sure I’m going to keep this. I need just one item. Not three items when only one is able to call out or in. Will be calling about this.”

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Posted 7 years ago

“Response time could be much quicker when button is pushed otherwise no problems”

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Posted 7 years ago

“Mobilehelp is a great company they are fast understanding and they will work with you the best way that they possibly can I get them for stars because then again let's make that 5 stars because she told me in the near future if my circumstances change I can always give them a call back their customer service is excellent and they will help you to get the best deal that they possibly can get for you so yes I will recommend mobile help to any and everyone who has a lot of health issues thank you so much mobile health”

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Posted 7 years ago

“No contract, the ease of setting it up. So far so good!”

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Posted 7 years ago

“Just had my MobleHelp system two weeks and it has given me a sense of security, as I live alone and drive myself to medical appointments and other requirements and my children feel more at ease with me being alone with me wearing MobleHelp sensors .”

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Posted 7 years ago

“Followed up on understanding the items I purchased. Very helpful and courteous.”

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Posted 7 years ago

“Mobile Help is for my Mom and she feels so much better knowing that she has it.”

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Posted 7 years ago

“I am only in my 2nd month of MobileHelp so cannot fully endorse the positives. I do know I appreciated the knowledge and professionalism of the saleswoman, and also when I did my first test with the equipment, the tech person was also very helpful. I have made an additional call, and that representative equally instilled confidence in Mobile Help. I have been feeling more secure knowing that help is only a call away. I need to do my monthly test soon, and hope all will go well with that. Thank you.”

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Posted 7 years ago

“I was relatively easy to set up. I did not realize one needed to carry around an additional package to compliment your wristband or necklace when away from home. It takes getting used to for a man. It is much easier for a woman who carries a purse.”

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Posted 7 years ago

“This is just what my husband needs. The response is very good,he had to get accustomed to having it,but once he did it works great for him.”

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Posted 7 years ago

“they kept communicating with me even though I could not really hear them because the base box was in one room and I was in another.”

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Posted 7 years ago

“It works but the Fall Button scares the hell out of me and I don't wear any more because it is super sensitive and I am returning it. It is not worth $10.00 a month laying somewhere. Why? because I am tired of the EMT's arriving on scene with sirens full blast Case 1. sitting at table Christmas day eating a meal and out of the sky the Mobile shouted at me, scared me, and finally realized what was going on and finally got thru it was a false alarm. Case 2. 4th Jan 2018 14 " of snow falling in literally a white out I came downstairs after taking a shower looked out the window to see that a whole squad of EMT's had plowed my driveway in order to get the ambulance up my drive. Assuring them I was OK they went away. Shortly after I called Tech support. They did a check on my equip and discovered that my Mobile Device was dead. I informed that the guide that came was not informative about charging it. I asked if it would be wise to place it in the charging unit when I am not using it. They agreed. This ought to update future guides. Tech support also wanted to do a system test and they did. Tech support asked if anything else and we hung up our phones. Perhaps a half to an hour when base station started to squawk I ran to find out the problem and was told the EMT's were on their way again. I informed Base Station I was Ok, was not near any equip to set anything off and they better cancel their call to EMT's. Last call for help was a few days late. Mobile device indoors with wrist strap on my arm while I cleared the wheel chair ramp. Just finished the job, turned around and saw my EMT friends backing up the drive. Remember I am not wearing the Fall Pendant anymore. I want to send it back.”

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Posted 7 years ago

“I feel more protected now just knowing if I fall I can contact someone for help with ease.”

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Posted 7 years ago

“Service technician was very kind and helpful. Right now my problem seem to be with the equipment. Gone off as a fall when I've been sitting reading 3 times. Have had two serious fall and the fall pendant did not go off. Hoping I'll start getting what I'm paying for soon”

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Posted 7 years ago

“I’m satisfied it’s a good service my parents no longer require the service.”

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Posted 7 years ago

“I gav a 4 because they speaker system is not very good. The agent had a hard time hearing me from a foot away and that should be addressed. I even did a test with a technician and he said that’s just the way it works. I have to carry it with me around the house but all in all it gives me the security of feeling safe in knowing they can find me anywhere and so I get out more than I use to and not so afraid of being left alone when my son has to go out to get something or go to work.”

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Posted 7 years ago

“feeling more safe and secure”

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Posted 7 years ago

MobileHelp is rated 4.6 based on 4,083 reviews