MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Write Your review

Tell us how MobileHelp made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very happy with the help I got from Mobile Help to install my device. Thank you!”

Helpful Report

Posted 2 years ago

“I have had MobileHelp about two months. The purchase of the plan was simple and I was not coerced into any particular plan. I was freely able to pick the things that were good for me. I feel very safe in my home now knowing that help is only a button away.”

Helpful Report

Posted 2 years ago

“We do not have very good cell service at our house. But the pendant did not work at our house. I called and was sent a different device that plugged into an outlet. The only place it would get any kind of a signal was the far corner of the living room. The signal was not strong enough to pick up a distress call. I returned both units on 1/3/23. They were received at your facility on 1/5/23. When I called and spoke with a representative a refund would be forthcoming, but hasn't been received yet. The service was good, but I am not happy with the refund process.”

Helpful Report

Posted 2 years ago

Hi Connie, We have received your review and we are sorry to hear that the cellular coverage was not strong enough for our systems. We apologize for any inconvenience you have experienced during the refund process. Our records indicate that the cancellation was completed within our 30 day trial period, and a full refund was issued back to the original form of payment. At MobileHelp, your safety is our number one priority, and we do offer a landline based system for home coverage where a landline phone connection is available. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“So far I haven’t needed to use the system, so can’t say for sure how good it works. The price is reasonable. The test signals work . Customer service went over and beyond in answering all of my questions and concerns. I think it is going to be a great investment in peace of mind.”

Helpful Report

Posted 2 years ago

“I am very happy with Mobile Help. They were helpful in getting me set up.”

Helpful Report

Posted 2 years ago

“Customer service helped advise the proper product for my dad. Customer service was accommodating to us in explaining how to use the item.”

Helpful Report

Posted 2 years ago

“Very knowledgeable and helpful answering my questions as a new client.”

Helpful Report

Posted 2 years ago

“Unit didn’t work due to poor ATT signal strength. No mention of or check of signal strength when purchasing unit from salesman. No obvious mention of ATT on AARP ad. Had to return as it was useless. Obtained a different cellular based system and it connected immediately. Would strongly suggest that sales staff try to determine if ATT signal strength is adequate before selling. Will give high marks to tech person that diagnosed problem. He was very nice and very thorough. Now hoping that there will be no hassles getting a full refund. Return label was received and unit sent back.”

Helpful Report

Posted 2 years ago

Hi Hollace, We have received your review and we apologize if the proper expectation regarding the cellular coverage was not set at the time of the order. This is not an experience we want any of our customer to have. At MobileHelp, your safety is our number one priority, and we do offer a landline based system for home coverage where a landline phone connection is available. Our records indicate that the cancellation was completed within our 30 day trial period, and a full refund was issued back to the original form of payment. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“I am a very recent customer and as such I have no comments to offer. The weekly checkup works fine.”

Helpful Report

Posted 2 years ago

Hi Solange, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score.You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Had to discontinue part of my plan and the representative was very understanding. I received my refund very quickly. Still happy with the rest of my plan. Thanks”

Helpful Report

Posted 2 years ago

“I was well pleased with the treatment received from MobileHelp, and would like to commend especially Donna in Customer Service. Our association did not last as long as I anticipated or would have liked, but the intended benefactors of your services had some concerns that I could not alleviate. Thank you for your quick responses on both dispatch of the equipment (to three different geographic locations across two states) and the refunds.”

Helpful Report

Posted 2 years ago

“I love the awesome way the mobile device works”

Helpful Report

Posted 2 years ago

“We've had it only 2 weeks and so far like it. The necklace detected fall when I picked it up so it may be a little bit touchy.”

Helpful Report

Posted 2 years ago

“Everything was great except that we were sent the wrong equipment. But that was corrected very easily and quickly by a staff of employees where sounded genuinely concerned and eager to correct the situation. Good job guys and gals”

Helpful Report

Posted 2 years ago

“I've only had the device for a few short weeks, but I did fall once, and the device came through immediately. I'm happy to have it - gives me a little more confidence.”

Helpful Report

Posted 2 years ago

“I tried to do a phone review but somehow I disconnected the call. I spoke to several people in customer service and was extremely pleased. they were very nice, courteous, knowledgeable and answered all questions. I haven't had to use the alert button, except by accident.”

Helpful Report

Posted 2 years ago

“Very easy to use and fast response time.”

Helpful Report

Posted 2 years ago

“The unit is for my mother. So far the unit has worked great. There have been a few false alerts but cancellations are straightforward. The unit gives her a sense of someone always being there in her home, where she lives by herself, should she need someone's help right away. That part is invaluable to both her and us, her children knowing an appropriate response is only a device activation away.”

Helpful Report

Posted 2 years ago

“Two delicate aspects of the process: 1) Leaving the door key in a box taped to the door knob…may be a risk. Clever thieves may be able to remove the box with their “professional” tools. 2) Carrying a battery-pack when you go out may be problematic at times: e.g. on a fishing boat, during air travel, etc.”

Helpful Report

Posted 2 years ago

“Have received excellent service and help.”

Helpful Report

Posted 2 years ago

MobileHelp is rated 4.6 based on 4,083 reviews