MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The people were great, and the equipment was great, but I had to return everything because I don't have good enough AT&T service at my home. They don't have another cell carrier they can use.”

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Posted 2 years ago

“Friendly helpful staff. Easy to use/ set up equipment.”

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Posted 2 years ago

“The necklace piece is set off a few times a month just from movement. Ve”

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Posted 2 years ago

Hello, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“I m HAPPY I HAVE 5HIS AL3RT I FALL WALKING AND I IF,NO ONE IS THERE TO HELP I CAN REALY ON THIS BUTTON”

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Posted 2 years ago

“Very helpful. I live alone in a two story home. The lockbox made it more comfortable knowing the EMT's have the combo and would have entry to my home if I was unable to ge to the front door to open it.”

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Posted 2 years ago

“Very helpful, concise without being coercive. My dad accidentally set of the alarm and they were very prompt in answering. Farris was wonderfully helpful, gave me time to weigh cost options, professional and kind.”

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Posted 2 years ago

“The only complaint I have so far with the MobileHelp service button is that it is too sensitive and goes off too easily. It went off when I set it down in the charger station and it also went off when I set it down in the cup holder of my vehicle. I did not press the button in either of these instances! I do not want to wear it at night for fear I will set it off just by turning over in bed so I hang it beside my bed within reach.”

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Posted 2 years ago

“Dealt with courtesy, patience, and professionalism by the representatives. The mobile device is well designed and reliable.”

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Posted 2 years ago

“Fell down the first day I had the device. I pushed the button and told the operator I had fallen in my house and needed help. They notified the paramedics who arrived and helped me to my feet. The entire process for me was 10 minutes. I am extremely satisfied with the product.”

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Posted 2 years ago

“Haven't you figured out yet that I returned the unit?!!”

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Posted 2 years ago

Hello, We received your review and we are sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. If you have not yet received the automated call informing you of the equipment receipt, please to not hesitate to contact our Customer Service team for further assistance with the cancellation. We would also be happy to discuss alternative systems that may better suit your needs. Our Customer Service team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Great safety device, potentially life saving.”

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Posted 2 years ago

“I don’t even notice that I am wearing a monitor, unless I accidentally bump it or drop it. My only concern is that I Have not figured out a way to put a pretty chain on it instead of the black cord. I am very happy I have it”

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Posted 2 years ago

“At beginning I worried I would not like wearing the device around my neck. After a couple of days you don’t even realize it’s there. At beginning it went off but there is plenty of time to cancel.”

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Posted 2 years ago

“Great person to explain options. Reasonable price.”

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Posted 2 years ago

“We have had this service for my mom about a month now and we are so relieved! The emergency staff are quick to respond! MobileHelp is well worth the money to have peace of mind! I feel like my mom has a caregiver with MobileHelp! Thank you!”

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Posted 2 years ago

“At this point and time, I have no reason to be unhappy with your alert system. I have not had to use it, which is good. But I strongly believe it will work as you said. That is the reason I changed to MobileHelp.”

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Posted 2 years ago

“The necklace is too large-uncomfortable to wear”

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Posted 2 years ago

Hi Eva, We received your review and we are sorry to hear that the equipment you currently have with us has been uncomfortable to wear. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment alternatives needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“I appreciate how the MobileHelp teams contact the list that I have provided. However, my mom’s life alert is so touchy, that she sometimes sets it off just by lifting her shirt up to go to the bathroom and she can’t hear the box when it’s calling her and trying to ask if she’s ok, so the team ends up having to go down the line of phone numbers, which is great, but I’m afraid we’re crying “wolf” and some day it’s going to be the real thing and she won’t get the help she needs. With her other Life line company that we were with, before this company, her life alert, that she wore talked to her. If there was not a problem and she could respond back to let them know she was ok. With this one, if she’s not directly by the box or doesn’t hear the box talking she can’t respond back that everything is ok. I would like to see these Life alerts (fall detection) that MobileHelp has, do the same thing. My husband works for the fire department and he said they get a lot of false calls because of Life alerts (fall detection) that are set off the same way or by people bumping them. If the people aren’t by the box to respond back and/or they don’t have a calling list, the ambulance and fire are automatically dispatched for no reason. I’m giving it a little more time to see if my mom can adjust to not setting it off when she goes to the bathroom or she bumps it by accident. If not, I think we will have to go back to her other company or find another Life alert company that has capabilities of responding back to them without being next to the box.”

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Posted 2 years ago

“I think mobile help is a very good company”

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Posted 2 years ago

“I feel very much more secure with MobileHelp in my corner. Customer service was so helpful getting me set up and so responsive with my questions. I hope I never need to use this service, but am confident it will be invaluable if I do.”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,083 reviews