MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Write Your review

Tell us how MobileHelp made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't had to use it yet but I feel safe knowing if I had to you are only a button away. I know that when I push that button there is a real person on the other end & will contact everyone I need& is there to help. They stay on the line till your help arrives. That is so reassuring to know you aren't alone”

Helpful Report

Posted 2 years ago

“My wife and I recently was nearly fatal semi with our vehicle accident. My device indicated something was wrong... within 7 min we had emergency vehicles on the scene. Unbelievable product... recommend everyone should own MOBILE HELP. Mike Anderson”

Helpful Report

Posted 2 years ago

“I ordered MobileHelp for my wife and the day after I got it and set it up my wife fell and they got in touch with to let me know and told me that the ambulance was on it’s way and this has happened about 6 or 7 times in about a 2 week period. The system works great.”

Helpful Report

Posted 2 years ago

“Great program”

Helpful Report

Posted 2 years ago

“So far, we are very pleased. I really like the app. Being able to locate my mom when we can't reach her has already been very useful. Definitely gives you peace of mind.”

Helpful Report

Posted 2 years ago

“Signed my 93 year old Dad up for MobileHelp because he is still active - walks 2 miles, twice a day- but he had a couple of falls in the house which are still unexplained. Now I feel better when he is out walking alone (which he prefers). If he falls, I am contacted right away. He has his freedom. I can relax a little.”

Helpful Report

Posted 2 years ago

“Although my Mom has only had MobileHelp for approximately a month, she mistakenly hit the button on her necklace and someone asked if she was ok immediately! I feel so much more secure knowing that help would be called.”

Helpful Report

Posted 2 years ago

“MobileHelp is the best investment I have made. They are on the job 24/7. Always respectful and courteous, even when my cat pushed the button. She was on my lap and wasn't experiencing an emergency. The system is easy to use, and easy to set up, a live person walks you through every step of setup via telephone. I feel very secure in the hands of MobileHelp.”

Helpful Report

Posted 2 years ago

“Very pleased with product and service.”

Helpful Report

Posted 2 years ago

“I was very indecisive about what Emergency system I should choose. Clare provided so much information and answered all of my concerns with professionalism and patience. She is the best!”

Helpful Report

Posted 2 years ago

“EVERYTHING WENT VERY GOOD”

Helpful Report

Posted 2 years ago

“Great customer service, easy to set up. Best feature for us was the fall protection. My friend fell, she was all alone and her fall was detected, when she didn't respond medics arrived. They had the code to the lock box, which was supplied by MobileHelp, so were able to enter her residence. A life saver.”

Helpful Report

Posted 2 years ago

“Excellent service. Thank you”

Helpful Report

Posted 2 years ago

“Excellent product. The set up was extremely easy. I did contact customer service & the representative was professional, friendly & very helpful. The cost was reasonable.”

Helpful Report

Posted 2 years ago

“this paid for itself within 2 weeks of purchase. My brother fell in the middle of the night and I was able to meet the EMT's at his house. The only struggle was the EMT's were not familiar with how the lockbox worked on the door, which delayed entry. They made notes in their system for future visits.”

Helpful Report

Posted 2 years ago

“I FEEL THE NECKLACE THAT YOU WEAR AROUND YOUR NECK IS A LITTLE HEAVY. WISH THE DEVICE COULD BE A LITTLE SMALLER. I FEEL A LOT SAFE LIVING ALONE KNOWING THAT I HAVE SOMEONE ON THE OTHER END. THANK YOU MOBILEHELP.”

Helpful Report

Posted 2 years ago

“My message keeps rolling off and l am not good at texting. It was handled professionaly.”

Helpful Report

Posted 2 years ago

“I like the fact that if I push the button by accident I just have to push the button for 3 seconds to cancel the call. It is light weight, the price is more reasonable than the one I had before. So far, I have been very happy with it!”

Helpful Report

Posted 2 years ago

“I have had one relly bad spel, and Mobilehelp was right there on the spot so very good this way you do not feal, by you are alone...Thank you...”

Helpful Report

Posted 2 years ago

“We had tried for many months after mom fell to get her on board with MobileHelp. Someone had told us they had used it for their mom. Mom finally agreed and it has been such a comfort and relief. It allows her to continue to live alone and be able to do things around the house. We got the one that goes wherever she does and has 24 hour service connectivity. We would recommend MobileHelp to anyone. Customer service and tech support are friendly and helpful anytime we need them.”

Helpful Report

Posted 2 years ago

MobileHelp is rated 4.6 based on 4,083 reviews