MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never used your service I had 3 times were i pushed the button accidentally and the people that answered were very nice. Thank you Eleonore Meier”

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Posted 6 years ago

“I've been using it for a very short time so can't say much in answer to this. The wristband, however, irritates my arm.”

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Posted 6 years ago

“assured safety”

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Posted 6 years ago

“I am happy with the idea that help is just a button push away. However, I do feel that I was actvely encouraged to get more than I really need by the pushy salesman.”

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Posted 6 years ago

“It is lightweight around my neck. My previous company’s neck device was quite large and heavy. I don’t even know I am wearing this one. Charging is easy and quick. You’ll love this one too.”

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Posted 6 years ago

“I never used the service but I'm sure it will work well if I do, I would like to have a necklace that receives and transmits instead of the belt unit”

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Posted 6 years ago

“I like all the whistles and bells. Unfortunately, The fall detection button - sucks. Twice I've rolled over in my sleep and set it off. Plus twice I've fallen and busted my head and it never went off. Something is wrong with this picture!”

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Posted 6 years ago

Dear Carolyn, Thank you for your review. We do not recommend wearing the fall detection pendant to bed, as it can create false alarms. You would want to wear a standard help button instead while sleeping. We have created a ticket for Technical Support to reach out to you to go over how to reduce false alarms, as well as, go over the any alarms that you state didn't go off. You can always contact technical support with any questions or concerns at 877-827-6207, Option 1. Sincerely, MobileHelp

Posted 6 years ago

“to early to telll”

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Posted 6 years ago

“very pleasant”

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Posted 7 years ago

“It gives me comfort to know that someone will be able to send help in the event I am unable to call.”

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Posted 7 years ago

“I Just knowing I have something to podh for help when I need it.”

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Posted 7 years ago

“It was hard to understand the person , she came through garbled. But she was prompt when she thought i had fallen”

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Posted 7 years ago

“It arrived as stated. It was easily set up and tested. Since then, it has called for help while it was lying still. The inertia detector must be very senditive.”

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Posted 7 years ago

“The safe feeling of a voice if I fall. It was easy to setup. Only the wrist gave me a rash. Can't wear it.”

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Posted 7 years ago

Hello Terry! Thank you for your feedback. We are sorry to hear you are not able to wear our wrist band. You can change the wrist band to any standard watch band of your liking or we can always swap it out for a neck pendant for you. Please contact technical support at 877-827-6207, Option 1, if you would like a neck pendant instead. Best Regards, MobileHelp

Posted 7 years ago

“ease of set up and price”

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Posted 7 years ago

“They got the EMTs here when I needed them”

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Posted 7 years ago

“Just a new client, I don't have any experience except the set-up. A rep was very helpful in that instance. I like that I can have this small pendant on me at all times. Also the option of the wrist device, which I have not used. Ity is good not to have the device in a charger, so it is ready to help me 24/7. So far have not had an emergency (Thank the Lord) so cannot comment on the service if I do.”

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Posted 7 years ago

“The package was delivered on schedule. The instructions were easy to follow.”

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Posted 7 years ago

“Has gps at home so whoever contacted in emergency they will know where my home address is. All I have is a cell phone so if I am not able to talk to 911 they will not be able to locate me at home address to my understanding”

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Posted 7 years ago

“False sense of security Makes I feel more confident Wrist band slips off. Of no value to me”

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Posted 7 years ago

MobileHelp is rated 4.6 based on 4,083 reviews