MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Write Your review

Tell us how MobileHelp made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tbe systemnis on point & prompt”

Helpful Report

Posted 2 years ago

“I would have been happy with the product but there was no connection where I live, so I returned the device.”

Helpful Report

Posted 2 years ago

“I am very please with my fall button, which I have not had to use sofar. Having the button makes me secrue.”

Helpful Report

Posted 2 years ago

“It was very good I fell once and they had somebody come and get me up I felt more safe and my family felt real safe with that on me”

Helpful Report

Posted 2 years ago

“Very easy to use. I feel very secure with knowing I am protected if I need help. I would highly recommend this product to anyone with a disability.”

Helpful Report

Posted 2 years ago

“got this unit for my 93 y/o Mom She absolutely loves it Its got a set up for the bathroom and the kitchen. Set up for door lock with a passcode for the paramedics { no smashing the door in) Very easy to deal with the sales rep on the phone and got a great deal”

Helpful Report

Posted 2 years ago

“I tried this out and it was too sensitive for me and kept going off. I was told I could get rid of the "fall" part of it and did until I realized that was what I wanted it for. So I returned it WELL BEFORE THE 30 days was up. That was weeks ago and I know it was received and why am I not getting my refund? I will have to dispute the charge on my Amex.”

Helpful Report

Posted 2 years ago

Hi Judith, Thank you for contacting MobileHelp. We sincerely apologize for any inconvenience you have experienced that has caused you to cancel your coverage with us. Our records indicate that your account has been canceled, and the full refund was issued. No further action is required. Please do not hesitate to contact our Customer Service team with any additional questions or concerns you may have. One of our representatives will be more than happy to further assist with any unresolved issues. Representatives are available at 877-827-6207 Option 3. And we would be happy to welcome you back into our MobileHelp family if there is anything we can do to keep you or a loved one safe in the future.

Posted 2 years ago

“Mom wears her necklace daily, she hasn't needed or used it. But, knowing she has it, is comforting.”

Helpful Report

Posted 2 years ago

Hi Doloris, We have received your review and we are happy to see that your mother has been staying safe. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you experience nothing less. Please let us know if there is anything we can do to earn a higher score. What would be the best number for us to reach you on for further assistance with your account? Please do not hesitate to contact us if you have any questions or concerns. Our Customer Service team can be reached directly at 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“No monitoring,false claims,ripoff,don't do it”

Helpful Report

Posted 2 years ago

Hi John, We received your review and we apologize for any inconvenience you have experienced with our coverage. At MobileHelp, your safety is our number one priority. What would be the best number for us to reach you on for further assistance with resolving any coverage issues you are experiencing? Our Technical Support team can also be reached directly at 877-827-6207 Option 1. Please do not hesitate to contact us. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“First of all, all of the representatives that I dealtwith were super knowledgeable and helpful. The follow-thru was very expeditious, had the items in several days.”

Helpful Report

Posted 2 years ago

“From ordering to set up, the entire process was very easy.”

Helpful Report

Posted 2 years ago

“Saved my mother’s life within 2.5 weeks. I recommend the one piece option with fall detection/cellular connection/gps locating to send help. I love these people and their equipment greatly reduced what could’ve been a lot more traumatic.”

Helpful Report

Posted 2 years ago

“Everything is working fine.”

Helpful Report

Posted 2 years ago

“I haven't had to use it yet but I feel safe knowing if I had to you are only a button away. I know that when I push that button there is a real person on the other end & will contact everyone I need& is there to help. They stay on the line till your help arrives. That is so reassuring to know you aren't alone”

Helpful Report

Posted 2 years ago

“My wife and I recently was nearly fatal semi with our vehicle accident. My device indicated something was wrong... within 7 min we had emergency vehicles on the scene. Unbelievable product... recommend everyone should own MOBILE HELP. Mike Anderson”

Helpful Report

Posted 2 years ago

“I really do not have a comment at this time.”

Helpful Report

Posted 2 years ago

“I ordered MobileHelp for my wife and the day after I got it and set it up my wife fell and they got in touch with to let me know and told me that the ambulance was on it’s way and this has happened about 6 or 7 times in about a 2 week period. The system works great.”

Helpful Report

Posted 2 years ago

“Great program”

Helpful Report

Posted 2 years ago

“So far, we are very pleased. I really like the app. Being able to locate my mom when we can't reach her has already been very useful. Definitely gives you peace of mind.”

Helpful Report

Posted 2 years ago

“Signed my 93 year old Dad up for MobileHelp because he is still active - walks 2 miles, twice a day- but he had a couple of falls in the house which are still unexplained. Now I feel better when he is out walking alone (which he prefers). If he falls, I am contacted right away. He has his freedom. I can relax a little.”

Helpful Report

Posted 2 years ago

MobileHelp is rated 4.6 based on 4,083 reviews