MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Write Your review

Tell us how MobileHelp made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Relieved to know my dad has the freedom to move about around the yard.”

Helpful Report

Posted 2 years ago

“When I was looking for getting a life alert for my mother I talked to different businesses and you helped me to get what I needed for my mother thank you”

Helpful Report

Posted 2 years ago

“It's been very disappointing since buying a 1 year subscription with your business. The booklet is confusing in parts, I have called for technical help and left a message to receive a call back when it was 'my turn' never to hear back, received a call last night asking me to join and asking for help only to have the call drop, I expected more and wonder as I write this if I will be contacted at all about the content.”

Helpful Report

Posted 2 years ago

Hi Erica, We received your review and we are sorry to hear that you have not received the requested callback. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Great customer service”

Helpful Report

Posted 2 years ago

“Peace of mind”

Helpful Report

Posted 2 years ago

“I haven't had to use Mobile Help yet.”

Helpful Report

Posted 2 years ago

“They haven't refunded my money yet??? Just talked to customer service and they have processed my refund Thank you”

Helpful Report

Posted 2 years ago

“I have only had the device about 2 months, so I am still getting used to putting it on. Some days I forget and think that I don't need it around the house, but that's when I should have it on.”

Helpful Report

Posted 2 years ago

“I am so glad to find out you cancancel the call when you accidently touch the the device”

Helpful Report

Posted 2 years ago

“I am enjoying using mobile help.”

Helpful Report

Posted 2 years ago

“Fine company with which to do business. Every contact and transaction was conducted in both a business-like and friendly manner.”

Helpful Report

Posted 2 years ago

“I am a new client of MobileHelp. When I first called the Customer Support line for information, the agent was very personable, professional, and kind. I have had the system for only a few weeks, but have been pleased with it. The first test on the components of the system was completed with no difficulties.”

Helpful Report

Posted 2 years ago

“Yes I gave you a five star rating , but,! We have just become members of MH. It does what it says it will but wrapping my nearly 90 year head around it is difficult. I’ve spent lots of time with customer service and still have questions.I’ll stop here and wait for your reply David & Katie. Thank you”

Helpful Report

Posted 2 years ago

“Everything has been working well, but I have not had to use it.”

Helpful Report

Posted 2 years ago

“Waited on hold for the next available rep for 15 minutes hung up called at a latter time,still was placed on hold again for 15 minutes hung up deciding it wasn't worth my time I am very disappointed”

Helpful Report

Posted 2 years ago

Hello, We received your review and we apologize for any inconvenience you have experienced due to the longer than normal hold times. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“I love how Mobile Help communicates when the battery gets low. My mother tells me she feels very safe with her new device.”

Helpful Report

Posted 2 years ago

“The associates at Mobile Help were knowledgeable and extremely helpful! They made it easy for me get an alert system for my mother.”

Helpful Report

Posted 2 years ago

“i ordered a package to give some to family members. I am sure they will appreciate them.”

Helpful Report

Posted 2 years ago

“I've only been wearing it two weeks, but I have found that sometimes it is TOO sensitive. I get an alert if I start jogging or the other day it went off when i swung at a golf ball. Needs fine tuning.”

Helpful Report

Posted 2 years ago

“I HAVE JUST STARTED TO USE IT. IT SEEMS GOOD BUT I FIND THE BRACELET IS TOO BIG FOR ME. CAN I RETURN IT? PILAR ARMSTRONG”

Helpful Report

Posted 2 years ago

MobileHelp is rated 4.6 based on 4,083 reviews