MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far so good.”

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Posted 3 years ago

“Supreme customer service! System works perfectly!”

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Posted 3 years ago

“My mother had it for a week but didn't like it so I called customer service. The man was nice and gave me the address so I could return the items. About a week later and after paying almost $20 to mail and insure it (I was told to insure it for $650) I received a return mailing label. It bothered me that I was told I had to pay for the mailing when I didn't have to. I did call customer service only to be told that they couldn't do anything about it.”

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Posted 3 years ago

Hi Beverly, We received your review and we are sorry to hear about the inconvenience you experienced with your order. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would be happy to give you a call for further assistance with your account. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Posted 3 years ago

“I was very pleased with the response to my question. The gal was very helpful.”

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Posted 3 years ago

“So far so good. The fall button is extremely sensitive therefore I’ve had several false alarms. I’m hoping this won’t happen very often.”

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Posted 3 years ago

“Thank You for your service! With Mom & Dad over an hour away from their children, and having out-lived almost all of their friends/help in the area, the time had arrived for another alternative to keep a watchful eye. Having used a similar service many years ago for another parent, our review of current solutions led the family to MobileHelp. Highly rated and easy to contact, the people we spoke to from the beginning were caring. Bottom line, within a day, the equipment needed had arrived and was set up. An easy solution and process to a "Not - So - Easy" Life moment. The family rests a bit easier knowing that help is ready, willing and able to "hold the fort" until we can arrive. Thank You MobileHelp!”

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Posted 3 years ago

“Too many devices to keep track of and to keep charged.”

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Posted 3 years ago

Hello, We received your review and we apologize for any inconvenience you are experiencing with the equipment battery life. We would like to contact you to resolve any issues. Our Technical Support team would be happy to review the equipment with you. What is the best number for us to reach you? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 3 years ago

“Very helpful and pleasant”

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Posted 3 years ago

“Thankfully, so far I have not had need of it.”

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Posted 3 years ago

Hi Beulah, We received your review, and we are glad to know that you have been staying safe and have not had to use the system. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you have received nothing less. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“I like the concept of this product I like the equipment but when I first ordered it for my mother I wanted to test the product only problem I have the response was too too slow the operative was always busy if there was emergency what would happen the operator will be too busy to respond they to resolve this problem”

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Posted 3 years ago

Hello, We received your review and we apologize for any inconvenience you experienced with the response times. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. We would like to contact you to help resolve this issue. What would be the best number for us to reach you on? You can also reach our Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 3 years ago

“We only participated for 3 weeks. We had 3 false alarms in 3 weeks. It seemed to me there was little or no screening of participants and minimal training. That resulted in people participating who were not well prepared and vulnerable to make mistakes.”

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Posted 3 years ago

Hello, We received your review and we apologize for any inconvenience you experienced with the false alarms. This is not an experience we want any of our customers to have, and we would be happy to contact you to help with any unresolved issues. Please let us know if there is anything we can do to help keep you covered in the future. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 3 years ago

“Great protection!!!!!!! Peace of mind!!!!!!”

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Posted 3 years ago

“I haven’t had to use it yet but it is very light to wear. I still haven’t gotten the paper that I was suppose to sign and return”

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Posted 3 years ago

“response time is slow”

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Posted 3 years ago

“Have had Mobile Help for a month now. So far so good. The only drawback for me is having to wear two necklaces in order to get fall detection.”

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Posted 3 years ago

“I was not able to keep my machine because moving in with my kids. So I sent back my machine when I received a return label sent it FedEx. Now nobody knows what happened to it lost in mail possibly.”

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Posted 3 years ago

“i rate it a 5”

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Posted 3 years ago

“I’m very disappointed. I sent the equipment back at least a month ago and I have not gotten my refund. WHAT IS THE PROBLEM? I can’t answer the other questions because I haven’t gotten my refund.”

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Posted 3 years ago

“I am not a client of MobileHelp.”

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Posted 3 years ago

“I’m a new customer to your service and so far I’m very pleased”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,083 reviews