MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“EMPLOYEES ANSWERED AL QUESTIONS OF MY CONCERN”

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Posted 3 years ago

“I have used it about 3times It very sensitive which is good if you fall. I would recommend this product to anyone.so happy with it”

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Posted 3 years ago

“I am no longer using the mobile help equipment.”

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Posted 3 years ago

Hi Margaret, We received your review and our Technical Support team will be more than happy to provide you with any assistance needed with the equipment. At MobileHelp, your safety is our number one priority, and we would like to contact you for further assistance with your account. What would be the best number for us to reach you on? You can also reach us at 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 3 years ago

“It is very sensitive. Calls and said” we detect you have fallen”. I had not. Called my son immediately. He call “ are you alright?” I sad, yes. Called mobile help had my monitor evaluated. It is fine. Has worked well all this week.”

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Posted 3 years ago

“I sent everything back two weeks ago.i want my money put back in my bank account.”

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Posted 3 years ago

Hi Carolyn, We received your review and we apologize for any inconvenience you are experiencing with the refund for your account. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are sorry if you received anything less. What would be the best number for us to reach you on and further assist with resolving this issue? You can also reach us at 877-827-6207 Option 3. We look forward to speaking with you soon.

Posted 3 years ago

“Still waiting on a phone call about a return check that mobile help owed me for services that I never got to use , they sent me that did not clear my account and was I was charged a return check fee they have yet to call me back with an explanation of why there chick was not paid! Very disappointed, every time I call they say they have not looked into it yet ! Keep getting the run around!!”

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Posted 3 years ago

Hello, We received your review and we apologize for any inconvenience you are experiencing with the refund for your account. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are sorry if you received anything less. What would be the best number for us to reach you on and further assist with resolving this issue? You can also reach us at 877-827-6207 Option 3. We look forward to speaking with you soon.

Posted 3 years ago

“I don't have this!”

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Posted 3 years ago

Hi Leona, We received your review and we apologize if you received a review request in error. Please let us know if there is anything we can do to keep you or your loved ones safe in the future. You can reach us at 800-800-1710 for further assistance.

Posted 3 years ago

“The unit is very sensitive to movement. Needs to be adjusted so I don't get called everytime the unit go off. Example: bending over, roll over in bed, crooking up my bra. I push on the button like it say and still get food calls. So I know the alarm works. Because when I do fall your company will be checking on me. Thanks”

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Posted 3 years ago

“Wrote before but don’t know if it posted. I am very satisfied with Mobile Help. If you need customer service they are they are 24-7.”

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Posted 3 years ago

“I loved everything about MobileHelp until I found out it uses AT&T service. The equipment, service, etc. wa s what was promised.”

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Posted 3 years ago

“We are all good. I do not feel alone .”

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Posted 3 years ago

“Since my grandma is still in rehab she has not had to use it yet but it’s nice knowing it’s available to her”

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Posted 3 years ago

“I recently purchased Mobilehelp. I like the prompt service. I called few other companies. I found Mobilehelp better.”

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Posted 3 years ago

“Ron rosebury here I'd like to thank you very much for the mobile help machine machine I feel much safer April with my condition having it around my neck and in my pocket at the same time so thank you very much and may God-bless all of you”

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Posted 3 years ago

“The GIRLS IN STORE WAS VERY HELPFUL AND EXPLAIN EVERY THING TO ME. I I LIKE THE PRICE. THANK YOU FOR ASKING.”

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Posted 3 years ago

“Not happy with the change due to the G3 stoppage. I was provided with an inferior product at the same monthly cost. A great company would have given the product to you free because you had to pay so much for the initial product.”

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Posted 3 years ago

Hi Michael, We received your review and we apologize for any inconvenience you have experienced with the equipment upgrade for compatibility with the new cellular networks. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are sorry if you received anything less. There is no purchase fee for the new equipment, as it is included in the new service fee and yours to use while you have coverage with us. Our Technical Support team is always happy to help with any questions or concerns you may have about the equipment. We are available at 877-827-6207 Option 1. Thank you for being the mot valued part of our MobileHelp family!

Posted 3 years ago

“Good product. Everyone I have talked with from sales, customer service and tech support have been extremely helpful and polite.”

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Posted 3 years ago

“I set up mobile help for my father in law, down in Florida. My mother had life alert at that time. I would never recommend life alert to anyone! Apon returning home to Michigan, I canceled my mothers life alert and set her up with mobile help. Great people to work with.”

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Posted 3 years ago

“We were very impressed with Mobile Help. They overnighted the product, easy to set up, and their response time to a fall is impressive. I would highly recommend them!”

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Posted 3 years ago

“More than anything we appreciate the security that this brings to our family knowing that our elderly mother is protected.”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,083 reviews