MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife and I are more than happy with Mobile help. Everyone has been so helpful and understanding. Can’t say enough good about them.”

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Posted 2 years ago

“I'm totally satisfied with the service and I feel safe as I live all by myself. I'm 82 years old still very active but having Mobilehelp around my wrist I feel safe as can count on your help in case of emergency.”

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Posted 2 years ago

“Everything's going good don't problems Tom”

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Posted 2 years ago

“Carmelo helpful and responsive to concerns. Ordered for two relatives at different times and he made the process easy! System gives us peace of mind!”

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Posted 2 years ago

“MobileHelp was so patient with my 81 year old mother when she was setting up her devices. Tech answered all her questions and made her feel secure and not alone any more.”

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Posted 2 years ago

“It's difficult to write a review of the MobileHelp monitor because I have yet to use it for an emergency. However, the unit is thankfully sensitive. I accidentally "tossed" it onto my nightstand to strip & wash sheets, and it thought I had fallen. I quickly received a call from your monitoring personnel. Thank you for your prompt call. It's comforting to know I can count on y'all in the event of a true emergency.”

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Posted 2 years ago

“So far it is working and the tests work well”

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Posted 2 years ago

“Sadly, my mother passed away before getting a chance to use your product. I am sure it would have been beneficial. Thanks.”

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Posted 2 years ago

Hi Drew, We have received your review and we offer our sincerest condolences during this difficult time. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. Please let us know if we can be of any further assistance, and do not hesitate to contact us if there is anything we can do to help keep you or a loved one safe in the future. You can reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“The MobileHelp alarm pendant enabled my father to safely stay in his home. Strongly support this product and the service provided by MobileHelp.”

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Posted 2 years ago

“I am not happy with the people who answered the phone. I person said that I would have the label for the package today and I called again today and they said it would take 24-48 hours to get the label.”

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Posted 2 years ago

Hi Patty, Thank you for contacting MobileHelp and bringing this concern to our attention. We have resubmitted your request for a return label. We apologize if you have not yet received the return label via email from the shipping carrier. It can take 1-2 business days for you to receive it after the request is made, and please check your spam folders if you do not see it in your inbox. At MobileHelp we pride ourselves in providing a great experience to all of our customer and we want to make sure you receive nothing less. Please let us know if any further assistance is needed. You can reach us by dialing 877-827-6207 Option 3 for Customer Service. Representatives are available Monday - Friday from 8AM to 8PM and Saturday from 9AM to 6PM EST.

Posted 2 years ago

“Customer service is great. It was very easy to get set up.”

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Posted 2 years ago

“a reliable item. very sensitive.”

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Posted 2 years ago

“It was very easy to set up, customer service explained everything well, easy to contact.”

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Posted 2 years ago

“The wording on the texts and emails we receive for low battery or for charging come through like there’s has been a fall. The wording for these texts and emails need to be reworded. There also needs to be tech support 24/7 not just during the weekdays.”

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Posted 2 years ago

Hi Anne, We have received your review and we apologize for any inconvenience you have experienced. Thank you for taking the time to share your feedback with us to help improve our customer experience. At MobileHelp we pride ourselves in providing a great experience to all our customers, and if you have not yet had a chance to speak with our Technical Support team, we would be happy to have a representative give you a call for further assistance. Representatives are currently available on weekends as well. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“I had another product for many years before I switched to Mobile Help but changed because I liked the small unit to wear. I found in a short time that the necessity to carry another piece when I went out was a nuisance and want back to my earlier service, Great Call.”

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Posted 2 years ago

Hi Martha, We received your review and we are sorry to hear that you were not completely satisfied with the equipment you ordered. We do have a variety of different systems available, and we would be happy to help find one that would better suit your needs. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we would be more than happy to welcome you back into our MobileHelp family if we can be of any further assistance. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Too large! Very bulky, lumpy, looks like a pack of cigarettes if put under your shirt.”

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Posted 2 years ago

Hi Pamela, We received your review and we are sorry to hear that you are not completely satisfied with the equipment you received. At MobileHelp we pride ourselves in providing a great experience and peace of mind to all our customers, and we want to make sure you receive nothing less. We do offer a variety of different systems, and we would be happy to help find one that will better suit your needs. What would be the best number for us to reach you on to resolve this issue? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“I would like to give 5 stars because MobileHelp is very responsive. The issue is with the network. AT&T is very spotty and the network is down too often. When the network is working, I've never had an issue connecting with someone at MobileHelp. What happens when I need help and the network is down or I'm at my son's house where the network is very spotty?”

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Posted 2 years ago

“My wife and I both have the Mobile Help pendent hanging around our necks as we go out doors. It is reassuring to know that medical help is as close by as pushing a button. I'm a walker (3 times a week, 4+ miles per trip) and at two miles away from the house walking the pendent worked just fine. Also the Push Button For Help I installed in the shower works very nicely! And the price for two pendents was very reasonable!!”

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Posted 2 years ago

“Very Customer Friendly”

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Posted 2 years ago

“They are a good company and will always be there when you need them!”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,083 reviews