MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The system is taking a little more time than expected to get a good grasp of how it works. Otherwise, it has given me a better sense of security knowing that help is available.”

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Posted 2 years ago

“I've had the wireless setup just a short time and feel secure with it as long as I'm in my house or close by outside. My previous setup was great, but because of large trees around my house, I couldn't always get reception when needed so changed to wireless. It worked everywhere except in my house and yard.”

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Posted 2 years ago

“This service is giving me peace of mind.”

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Posted 2 years ago

“MobileHelp provided an instant response twice when the button was pressed accidentally.”

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Posted 2 years ago

“What is MobileHelp???”

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Posted 2 years ago

Hi Graeme, This is MobileHelp, we provide the coverage for your personal emergency response system. If you have not yet had a chance to speak with our Customer Service team, a representative will be happy to verify your account and review the equipment with you. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“It’s too soon to write a review.”

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Posted 2 years ago

Hi Janine, Thank you for your review. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“I haven't had to use the services as yet thanks so far but the customer service has been just great. When I was setting up the base and was confused I called the phone number on the booklet and was promptly and nicely directed to customer service. The customer service agent guided me clearly and patiently through the set up and how to conduct the testing of the equipment. Everyone I'v had to talk with has been efficient and friendly.”

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Posted 2 years ago

“I'm very happy with the prompt service; and the courteous staff. I am comfortable with leaving my husband alone.”

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Posted 2 years ago

“I am having a hard time with your product I need help Alma brett”

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Posted 2 years ago

Hi Alma, We received your review and we apologize for any difficulties you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on to resolve this issue? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“24 hour help and questions answered when a callismade”

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Posted 2 years ago

“Always willing to help and answer questions”

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Posted 2 years ago

“MobileHelp has provided care and services beyond the scope I believed I needed.”

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Posted 2 years ago

“Very happy with a device I can hear and can hear me. Although the pendant is larger than a previous one I had, it isn't heavy. So glad I made the change.”

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Posted 2 years ago

“It has worked very good, it is real sensitive, if it goes off during the night it takes them a little while to answer, but other times there is a quick response. I am satisfied with the system.”

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Posted 2 years ago

“1. It seems to be fine. 2. You are misspelling my first name. Should be only one "l". I have pointed out this problem before. please fix.”

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Posted 2 years ago

“I received a package with assorted pieces and no instrctions for what they were used for,”

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Posted 2 years ago

“The sales rep was knowledgeable and helpful. However, there was no indication of the sensitivity of the unit, nor was I informed that even with a false alarm, my son would be notified. I have been in the car, riding down the road when the alarm went off, the again when I was sitting down in a chair. This does become tiresome...knowing that others will be notified of the false alarm.”

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Posted 2 years ago

“It seems it goes off with the slightest of touch but when my mom has fallen it doesn't go off and detect the fall.”

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Posted 2 years ago

Hello, We received your review, and we are sorry to hear about this incident. At MobileHelp your safety is our number one priority and our Technical Support team is always happy to assist with any issues you may experience with the equipment. We would like to contact you to help resolve this issue. What would be the best number for us to reach you on? You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“Service is excellent. Wait times for technical support can exceed 5 min.”

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Posted 2 years ago

“I have no problem with your company or service. What I do have a problem with is your insistence that I write a review. Every organization and company today wants me to write a review, answer questions, or fill out a survey. I've decided I'm not going to do it anymore! MobileHelp did what you promised to do and I appreciate that. I'm using my device every day. I do wish it had a clip so I could clip it to my clothing.”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,083 reviews