MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had two other experiences with getting lifeline from two other companies. Bad! But your company was great! Got all info. I needed. Unit delivery. About four days! Mostly I have punched button by mistake. A very professional kind person comes on. Love no home base. Toggle around my neck is all the Hardware needed. So convenient. Thank you!.”

Helpful Report

Posted 3 years ago

“I would give our experience a 5 star rating , except for one point that I will get to in a moment. First, the people helping my mom and I were very kind and helpful. The system is simple to set up, and the devices seem to be robustly built. Costs are more resonable than their competitors despite quality support for any issues that may come up. Now, the only reason this wasn't a 5 star rating was we had to re-do what had been ordered for my mom. The first one we ordered had a base, a mobile device, a fall detection necklace, a shower button, and a wrist device. My mom is not tech savvy at all, and my wife and I are only able to keep from looking too uninformed with modest skills. We asked for the most simplistic system that provided fall protection. But this system sent was too many pieces, too many things to remember, and she was ready in two days and forget it and send it back. We spent several weeks talking and researching this, and it was too much for her right away. We communicated this with your representative, and he suggested the All-In-One system, where it is JUST a fall detection necklace. Perfect! We boxed the old system up and returned it. Got the new one and set it up yesterday in about five minutes, and then was transferred to the accounting department to insure the difference in cost for the new system was properly set up and funds returned to my mom. When we initially asked for the simplist system, THIS is what we were talking about, not the multi-piece system that overwhelms elderly that are already tech challenged. It almost scared her off to not have a fall detection device. That wasn't an option if she is going to maintain independence. Thank you so much to the technician that recognized what we meant when we asked for the simplist system. If this is what was offered to us in the beginning when we stated what we were looking for, the rating would have been 5+ stars. Scott F.”

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Posted 3 years ago

“This has to be the best on the market! We bought this system for my elderly mother and it has proven to be well worth the money. There has been no emergencies so far, but she has mistakenly pushed the button once and dropped the fall detection bracelet. Both times they were immediately on the intercom to check on her. This product has really made our constant worrying fade away.”

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Posted 3 years ago

“It is still early to write a detailed review, however, so far we are satisfied with MobileHelp and the package we have. When I placed the order, the customer service rep was very helpful, informative and friendly. That was a great start. Thank you so far!”

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Posted 3 years ago

“Easy to use monitoring system. Staff is quick to respond. Program sends reminders for charging the alert button. Volume is loud enough so communication is heard easily.”

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Posted 3 years ago

“He was very helpful.”

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Posted 3 years ago

“I gave my review 5 stars, even though I am critical of a couple of issues. I have already had to use the the alert service, though I have had it but a few weeks. The response was just what I expected-quick pickup, prompt ambulance dispatched and a family member notified-all within 5 minutes. I do have a concern that the pendant has to be charged every 24 hours or so, making potential need of it unavailable for up to an hour. I am also disappointed in the unattractive look of the pendant and the black cord, which gets wet when showering and dries slowly, giving one a damp neck and shirt.”

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Posted 3 years ago

“Thank God that I have not had an emergency occasion to rely on my MobileHelp device! But, having said that, I have been very satisfied with the simple setup of the base unit and the wearable devices. I have been pleased with the level of cusomer service that I have received. I'm happy that I made this important decision.”

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Posted 3 years ago

“I found my experience to be very helpful. There customer service exceeded my expectations. More businesses should learn from the Mobilehelp business model”

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Posted 3 years ago

“ihave only had mine a short time , i have set it off three times. once i could not stop it but worked as it was suppose to,.Only had a couple problem the concern me twice during the day it warned me the battery was low. But i put it on the charger every nighr for atleast 8 hours?”

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Posted 3 years ago

“Thank godness, have not had a reson to ask them for help.”

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Posted 3 years ago

“The customer support has been very good, they have responded quickly when tested and on two false alarms. Which is the reason I cannot give it 5 stars, as much I'd like to; The devices are kind of complicated for old folks because of the choices of too many pendants. I got the extra fall detection pendant on top of the basic non charging one, as well as the speaker pendant. The one with fall detection pendant was triggered by accident, twice, and my mom couldn't hear the base station, nor did she have the speaker pendant with her. Now she's afraid to wear the fall detection pendant because she's worried she'll accidently set it off. My suggestion is that MobileHelp send two speakers, which is what essentially we now use the speaker pendant for at this point, she's never going to wear that because it's too bulky. What the company has to figure out is a one pendant system, rather than three, there's just too many variables when it comes to deciding on which pendant is best.”

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Posted 3 years ago

“SO FAR SO GOOD”

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Posted 3 years ago

“Due to many falls, I chose MobileHelp. It has worked very well as advertised, even in a bad fall yesterday. Having the alert system has given me a sense of security.”

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Posted 3 years ago

“Was not informed the device doesn't work in a manufactured home. Consequently returned product. It would have saved alot of time on both sides if I was informed on my initial phone call.”

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Posted 3 years ago

Hi Louella, We received your review and we apologize for any inconvenience this has caused you. Our systems do require a connection to AT&T's domestic cellular network for coverage to be available, and the construction of your home may interfere with the signal strength. However, we are glad to see that you were able to connect with our Technical Support team for assistance with the equipment and your account. Please do not hesitate to contact us if you have any additional questions, and we will be more than happy to help. Our Technical Support can be reached directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“Mobile Help did not help me! I would not tell anyone to use your product.”

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Posted 3 years ago

Hi Mark, We received your review and we apologize for any inconvenience you experienced with the equipment. At MobileHelp your safety is our number one priority, and our Technical Support team is always happy to help resolve any issues you experience. Please let us know if there is anything we can do to help keep you covered in the future, we will be happy to help. You can reach us directly at 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“In the short time that I’ve had the alert I find it seems to work as advertised.”

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Posted 3 years ago

“Im very pleaseed with your product i didnt use for other reasons but is a great products will try at a later time”

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Posted 3 years ago

“Great customer service and the device works well. No falls yet. Yay!!”

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Posted 3 years ago

“I have not had an emergency but I did accidently set off the alarm and was contacted immediately. The peace of mind for those like me who alone is immeasurable.”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,083 reviews