MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product and service. Great deal of peace of mind.”

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Posted 1 year ago

“The only issue I have is that the battery only lasts for 4 hours.”

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Posted 1 year ago

“So far I have been very pleased with this purchase even though I haven’t had to use it yet… the peace of mind is a great comfort. I have not had any issues and am glad it was simple and inexpensive. Sherry”

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Posted 1 year ago

“Customer service and their ability to deal with elderly folk with some cognitive challenges is extraordinary.”

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Posted 1 year ago

“I've only had the unit for a short while, but so far everything has been great.”

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Posted 1 year ago

“I have been very pleased with everybody that got me on board with your company. Everyone was so helpful and wanting to please.”

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Posted 1 year ago

“DIFFICULT TO GET ORDER TO BE PLACED CORRECTLY. NO REAL DOCUMENTATION ON HOW EQUIPMENT IS TO FUNCTION. HAS TAKEN SEVERAL WEEKS TO GE T INFO ON HOW THE SYSTEM IS TO OPERATE. STILL HAVE UNANSWERED QUESTIONS AS, SHOULD MY NECKLACE HAVE GREEWN A YELLOW LIGHTS FLASHING?,”

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Posted 1 year ago

“The number to call to set up my medical alert expired before I received the device. When I called 877-827-6207. they were friendly and helpful. No problems to date.”

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Posted 1 year ago

“Having this service has taken away much anxiety about emergencies. Had given me a sense security. Tech support has been GREAT!”

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Posted 1 year ago

“This is the most useful product a person can get for their loved ones. We have had for almost a month now and it has helped in so many ways. Especially the auto fall detect because my husband has trouble walking. Having this has rebuilt his confidence in himself.”

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Posted 1 year ago

“I found the instructions very easy to follow for installation of the MobileHelp and it made it possible to use the MobilHelp very quickly.”

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Posted 1 year ago

“Returned immediately, yet I'm told I have to wait 30 days for a refund. Customer service not friendly”

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Posted 1 year ago

Hello, Thank you for contacting MobileHelp and bringing this concern to our attention. We apologize for any inconvenience this has caused. Refunds can take up to 30 days to be processed from the receipt date of the equipment. Our records indicate that an early refund has been issued. Please do not hesitate to contact us if any further assistance is needed with your account. And in the future, if there is anything we can do to help keep you or a loved one safe, we would be more than happy to welcome you back into our MobileHelp family. You can reach us at 877-827-6207 Option 3 for Customer Service.

Posted 1 year ago

“I don’t like the necklace. It is too heavy. I wanted to buy a thinner one, but they wouldn’t sell me one. They said I would have to wipe out what I had and start all over again in a different plan. I don’t understand why you would have to do that.”

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Posted 1 year ago

Hello, We received your review and we apologize for trouble you have experienced. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? We will be happy to assist you through the equipment changes. You can also reach us directly by dialing 877-827-6207 Option 1 to speak with our Technical Support. We look forward to speaking with you soon.

Posted 1 year ago

“Very prompt service. My 93 year old dad fell and I called Mobile Help and they promptly arrived with medical personnel.”

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Posted 1 year ago

“we just purchased this and it was delivered just in time as I out the bracelet on my mom and then 4 hrs later she fell and hit the button. everyone has been kind and very helpful”

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Posted 1 year ago

“Wearing the mobile help makes me feel safer because I walk with a walker.”

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Posted 1 year ago

“The phone staff (Paula) who helped us, was extremely knowledgeable and helpful. I would recommend Mobile Help to everyone needing this service.”

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Posted 1 year ago

“Great product”

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Posted 1 year ago

“So far am happy with my experience with Mobile Help. Not easy getting used to being wired, ha ha, but guess it's for my own good. Mobile Help has provided both day and night help, along with shower coverage. My family is resting easier and thanks to Mobile Help I feel safer. Oh the beauty of getting old.”

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Posted 1 year ago

“I purchased a mini GPS. I feel safe wherever I go. With it's built-in speaker, I can respond easily in the event of a false alarm. I love it!!!”

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Posted 1 year ago

MobileHelp is rated 4.6 based on 4,083 reviews