MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“MobileHelp was very efficient in helping me enroll my 87 year old mother. She was about to leave rehab and needed protection to continue living independently. Too many of her friends had laid on a floor for hours and suffered while needing help. Resistance to use diminished after a couple of false alarms and a friendly voice reassured her.”

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Posted 2 years ago

“Fairly easy to set up. My father has dementia and was definitely overwhelmed with all the information. Basically told him to wear it and forget it.”

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Posted 2 years ago

“Product seems to be good just have a hard time convincing mom to keep it on”

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Posted 2 years ago

“My father wears the bracelet fall device. He has fallen several times, one of which was a bad fall, and it has never gone off. Granted, some of those falls may have been sliding to the floor, rather than falling.”

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Posted 2 years ago

Hi Larry, We received your review and we apologize for any issues you have been experiencing with your father's system. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“I feel much safer now with my MobileHelp and fall detection system.”

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Posted 2 years ago

“This is new to me. Everything seems fine. Both times we tested the unit, the call was sent out immediately, but took about 3 minutes for the dispatcher to physically start speaking to my mom. I am still very pleased with the unit, and idea. Overall, I very much like the fact I went with Mobile Help. Thank you”

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Posted 2 years ago

“Received just what we needed for a reasonable price. Thank you.”

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Posted 2 years ago

“The system is great with all of the emergency buttons. Your company provided all of the buttons the neck,the wrist, the wall and the fall sensors. I would give the system an A+ rating.”

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Posted 2 years ago

“My problem with T-MOBIL help it generally takes them(TM)1to 2 hours to solve a simple.”

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Posted 2 years ago

Hi Leo, We received your review and we apologize for any inconvenience you have experienced, however it seems like this review is for the wrong company. This is MobileHelp, we provide personal emergency response systems and we pride ourselves in providing a great experience to all our customers; we want to make sure you receive nothing less. Please do not hesitate to contact us if you have any questions or concerns we can help resolve. You can reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“Just started with MobileHelp and so far been completely satisfied. Easy to set up and understand. It is very thorough. Joanne”

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Posted 2 years ago

“The wrist button is ok, however taking the station with me Ever where I go is an issue. A problem when I go Swimming. When I go biking can take it in a bag. I maybe too active for what the MobileHelp was Designed.”

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Posted 2 years ago

“Excellent service. It works very well, what more can I say? My sister wears the pendant and she has set it off accidentally more than a couple of times (sorry!) but the response is quick and reliable. We have not yet had an emergency since the original fall that pushed me to find help for her. I think it's working very well. I have no complaints at all.”

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Posted 2 years ago

“It gives me a sense of security When I am out and about. My wife has had a number of falls and the response from Mobile Help has been excellent.”

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Posted 2 years ago

“Fast and helpful”

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Posted 2 years ago

“Wait times seem to be a bit long if all reps are on emergency calls. All else has been acceptable.”

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Posted 2 years ago

“i feel safe when i go out while iam here i want you to know when you take a pampayment out of my bank account it has to be second wensday of each month”

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Posted 2 years ago

“Rep was excellent, he keep our conversation on an even keel , well spoken and kept me at ease he is a credit to your company”

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Posted 2 years ago

“It's difficult to review when we haven't needed to use it”

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Posted 2 years ago

Hello, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. We are happy to know that you have been staying safe as you continue to be covered with our system in case of an emergency. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“My pendant includes a fall alert. This is the reason I chose Mobile Help. I fall a lot and can't seem to get up. It doesn't stop the falls but I feel safe knowing someone can help me get up.”

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Posted 2 years ago

“Ive had a few false alarms and they have been real good about answering right away. Ive never had to h ave real help but I have confidence they will be of help immediately. Thank you, Dorothy Garrett”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,083 reviews