MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TAMMY IN TECH VERY HELPFUL...HOPEFULLY WHEN PRESS FOR HELP RESPOND IN A COUPLE RINGS INSTEAD 5 OR 6 SHE SAID REBOOTED.VERY FRIENDLY & PATIENT”

Helpful Report

Posted 2 years ago

“I am pretty new to MobileHelp. Service for TESTING the equipment is very helpful. So far I have not needed to use the Emergency bottom but It is relaxing to know that it is available any time, if I need it,”

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Posted 2 years ago

“Everything we were told when we decided to switch over from alert one was on the level. They have kept up to their part of the service they supply. Price was better and service is just as good. Highly recommend this company to anyone in need”

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Posted 2 years ago

“I have been satisfied with answering my questions, for the quick help when I called.”

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Posted 2 years ago

“I haven't had my mobile device for very long and have not needed their services thus far. I feel confident wearing the device daily just knowing they are available if something happens to me as I live alone. I did accidentally set off the alarm and had to be instructed as to how to cancel the call.”

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Posted 2 years ago

“It is a good service”

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Posted 2 years ago

“The whole process from start to finish was extremely simple and right on.”

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Posted 2 years ago

“no problem with mobile help”

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Posted 2 years ago

“When we received the first unit, we discovered our AT&T signal was not reliable (un-corded units only use AT&T). After working with the very courteous technician to resolve the problem, he recommended that we return it. The process was very easy and at no charge. We purchased the corded system (attached to an existing hard-wired phone system). This system works very well for any emergencies occurring in or within 600 ft. of our home.”

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Posted 2 years ago

“It's comforting to never feel alone. I've never needed it, but I like knowing it's there.”

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Posted 2 years ago

“works great-- fast response”

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Posted 2 years ago

“Phone calls for technical assistance have been very helpful and friendly. Electrical power in my area was off and rendered my device inoperable as well as making the device inoperable after the power was restored.”

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Posted 2 years ago

“This service is everything needed. Prompt responses, affordable and professional courteous customer service.”

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Posted 2 years ago

“Everyone we have spoken to has been very helpful.”

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Posted 2 years ago

“You were there to help my mom when she was scared and hurting. We had just installed the mobile help and it did just what it was supposed to do. Got mom the assistance she needed. Thank you so much!”

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Posted 2 years ago

“Mobile Help gives me a peace of mind.”

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Posted 2 years ago

“Customer service was A+++++!! Clare was a fantastic representative. Non-pushy sale. The product works as designed. Love that it's app based and the charge is fast.”

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Posted 2 years ago

“Fortunately I have not had to use the system, however the staff was very helpful in setting up my system!”

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Posted 2 years ago

“When a valued friend got hers, she was thrilled in so many ways. After a fall in my home, I, too, made the decision to follow her lead and get MobileHelp. The instant I phoned there was nothing but knowledgeable help for me. My family, and myself, feel much more secure in the event of another "unplanned" accident. Simple to hook-up and the watch blends in no matter where I am. The assistance being at hand now, brings much more inner security.”

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Posted 2 years ago

“I am pleased with the service. I hope I never have to test the response. My first unit developed some battery problems. When I contacted customer service, I was told that a new replacement would be sent overnight. Due to the lack of weekend delivery, I received the new unit the following Monday/”

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Posted 2 years ago

MobileHelp is rated 4.6 based on 4,083 reviews