MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“how much is monthly $ ??”

Helpful Report

Posted 3 years ago

Hi Clyde, We received your review, and we would be happy to give you a call to further assist with the billing for your account. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you have received nothing less. Our Customer Service team is always happy to help with any questions or concerns you may have about your account. Please let us know if there is anything we can do to earn a higher score. You can also reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“I can’t say enough about the service”

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Posted 3 years ago

“I really have had no experience for quality of service. I feel MobileHelp gives me the security to get help if and when I need it. As someone without a family, this is important for my safety. That makes me feel confident to be able to live alone rather than have to move to assisted living.”

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Posted 3 years ago

“I have been pleased with the prompt notification if anything was wrong. It has given people peace of mind. More confidence to doing what they want to do.”

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Posted 3 years ago

“I selected MobileHelp after much research. The sales person I dealt with (Peter) was so much help, explaining several times what the system would do, if necessary. He emphasized the east coast location of the call center where trained agents would receive any signal my equipment sent. I am very pleased so far. I was not pressured to buy. I would recommend this to all m,y friends, who should have this "help button".”

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Posted 3 years ago

“I just hooked up my Mom's mobile help device. I must admit it was very easy to do. I am comforted to know my 90y/o mother has this for emergencies. I can rate the hook up as a 5.”

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Posted 3 years ago

“Thank goodness I haven't had to use my device since receiving it 2 weeks ago. However. whenever I call for information, or if I set off the device accidentally, each person I have spoken to has been very helpful and kind.”

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Posted 3 years ago

“So far everything is working okay.”

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Posted 3 years ago

“It's good so far. I like to see more from them .”

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Posted 3 years ago

“Knowledgeable, courteous and very helpful with any questions or concerns.”

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Posted 3 years ago

“Mobile help has taken the fear of living alone away..l still work but no set shifts so if my friends and family called and l didn't answer they would think l was at work..now l know l could get help ..thank you”

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Posted 3 years ago

“I am impressed with the quality of the equipment. Customer Service is always available to answer my questions. Everyone is respectful and friendly. Great feeling to feel secure.”

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Posted 3 years ago

“Sorry to say, but we were given the excuse of being short staffed and too many calls coming in when my mother-in-law fell. It took over 8 minutes to even connect to a Mobile Help Tech.”

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Posted 3 years ago

Hello, We received your review and we are sorry to hear about your mother-in-law's recent fall. We wish her a quick recovery. And we apologize for the longer than normal hold times you experienced when trying to connect with our Technical Support team. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would be happy to schedule a callback with you to help resolve any concerns you may have about the equipment. What would be the best number for us to reach you on? You can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Posted 3 years ago

“Hard sell but too many things wrong. They dinged my credit card fir full payment in minutes but STILL waiting for a refund two MONTHS after I cancelled and returned all equipment”

Helpful Report

Posted 3 years ago

Hello, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you have received nothing less. We would like to contact you to help resolve this issue with your account, as the refund should not take that long to process. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Posted 3 years ago

“Of all the things that we spent money on for my mother's care this by far was the simplest choice. The priceless reward is Freedom and the Peace of Mind. - Her Son”

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Posted 3 years ago

“Thank you for your help was courteous and polite”

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Posted 3 years ago

“Great customer service. Very helpful and knowledgeable. Peace of mind”

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Posted 3 years ago

“My husband and and I are new to MobileHelp, but are already impressed. A couple of unintended fast downward moves caused the alarm to activate in seconds! We know that it truly works should we fall!”

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Posted 3 years ago

“Good service at a resionable price.”

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Posted 3 years ago

“Easy to use and affordable. My one criticism is that the fall detection is too sensitive and can be set off accidentally. It has happened for both my mother and my mother-in-law. It would also be useful to have a second base station so you could have one upstairs one downstairs.”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,083 reviews