MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While I had the button it was great. I had to return it because I unexpectly found out I will be away from home for quite a while so won't need it where I am going.”

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Posted 3 years ago

“The alarm is fine but we need to charge it daily and sometimes more and in middle of the night is not fun. At first we had no internet and thought it would help if we got it to extend the time in between charges but it hasn’t helped much. If your person has memory issues get this sooner than later. I think we got it too late to be much use for my person. We will keep it for now to help us feel better. It would be nice if on the account page you could save the contacts and re-prioritize them versus deleting and filling all info out again. Was told this used be an option.”

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Posted 3 years ago

“Great customer service, very easy to set up. Understanding alarm monitors.”

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Posted 3 years ago

“I recently dropped my pendent on the carpet and immediately I heard a response from the main box asking if I needed help and told them it was an error. It was amazing how fast they responded. The previous company I had was good but MobileHelp is faster responding.”

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Posted 3 years ago

“Very quick at responding, sending alerts and replacing a defective unit.”

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Posted 3 years ago

“People who worked with me setting up my system were wonderfully patient and helpful. When I accidentally pushed the emergency button —again kindness and help from staff.”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Agent was so kind! Love Mobile Help!!!”

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Posted 3 years ago

“Highly knowledgeable and professional providing excellent service to seniors.”

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Posted 3 years ago

“I am new to mobileHelp. So far so good. I like the fact that I can take the mobilHelp unit with me anywhere and be assured of help if needed. That is a great comfort to me now that I am alone. Before my wifes passing I always had someone I could depend on in an emergency. MobileHelp gives me the confindence to go anywhere anytime and know that help is a push of the button away.”

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Posted 3 years ago

“Awesome service”

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Posted 3 years ago

“I've only had MobileHelp for about a month and am still getting used to it. So far, the technical help and support has been very good.”

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Posted 3 years ago

“The service was very good, immediate response for an alert. Great equipment and excellent pricing!!”

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Posted 3 years ago

“It is a problem that the unit only holds a charge for an hour. I am not sure if this is an issue with the unit that I have, or if all the mobile help units only retain charge for an hour. Honestly, this is not much help as my daughter has to constantly return it to the charging stand to use it.”

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Posted 3 years ago

Hi Laura, We received your review and we apologize that the battery life on your unit is not meeting your expectations. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we would be more than happy to help resolve any issues you are experiencing with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 3 years ago

“Very efficient employes. Helpful with my questions.”

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Posted 3 years ago

“The family has been very happy so far. Mobile help gives us great peace of mind since mom goes on walks every day.”

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Posted 3 years ago

“We got a quick response both times she fell. Very good service.”

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Posted 3 years ago

“Excellent professional service takes care of its customers veterans friendly”

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Posted 3 years ago

“The unit includes both a test button for smiple operation tests and fall detection.”

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Posted 3 years ago

“I like my MobileHelp so far, the only thing I would change is size of the unit you wear, it is too big and bulky.”

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Posted 3 years ago

MobileHelp is rated 4.6 based on 4,083 reviews