MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have the wrist band call button. My wrists are small, the last hole is comfortable however, the strap holders slip off, and I have a big flap to contend with. It is extremely annoying. Please help with any suggestions you may have.”

Helpful Report

Posted 6 years ago

Barbara, Thank you for contacting MobileHelp. You can change your wrist band on your help button to any standard watch band that you would be a better fit for you. If you have any questions regarding this, please contact us at 877-827-6207. Best Regards, MobileHelp

Posted 6 years ago

“Its a little too sensitive, but overall it is a fantastic system. Now my mother feels safer living alone.Thank you.”

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Posted 6 years ago

“so far have not had to use it. am not surei i f i have to do a monthly test if so how”

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Posted 6 years ago

“The only problem I have a hard time is to hear when ask if I'm okay. I have a problem with the bedroom and bathroom.”

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Posted 6 years ago

“I have had several invalid fall alerts, even when not moving.”

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Posted 6 years ago

“Just barely getting to know the system”

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Posted 6 years ago

“It's too soon to write a review as i have had the device just over a week or so. So far, so good. The only setback is to remember to take the GPS unit when I go out. Also, I keep the big base unit in my bedroom and it's very bright. I'm glad I wear a sleep mask.”

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Posted 6 years ago

“After I did my research I selected MobileHelp as my provider. I'm active and not always at home so it was important to fine a service to fit my lifestyle. I haven't needed there help as yet but I feel confident if or when I do they will have help directed to me ASAP.”

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Posted 6 years ago

“We have been given the information and devices to initiate use of the Mobile Help service for our aging parent. Thank you”

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Posted 6 years ago

“Unit is easy to use. When calling the first time from the ad in the AAA magazine, I thought I would receive the home unit too, this was not explained to me, but what I have is good.”

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Posted 6 years ago

“mobile help is a well designed system, but watch does not hold a full charge as long as it should”

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Posted 6 years ago

“They have a gadget for every purpose to make sure I am never alone if I don’t want to be! I feel very secure about the program, but just one request. When I signed up, they said I could provide information about how to approach my dogs if something should happen and I need help from professionals. I haven’t found any place to put this information for first responders. But otherwise, I think you are far superior to “First Alert” - a company I had years ago and dropped when I moved.”

Helpful Report

Posted 6 years ago

Vicki, Thank you for your feedback. On your profile we have a section called, "household warnings", this section can list information on how to approach your dogs during an emergency. To update this information, you would need to speak to customer care at 877-827-6207. Thank you for being a valued part of the MobileHelp family! Sincerely, MobileHelp

Posted 6 years ago

“Can be better or improved texting should be possible when no service”

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Posted 6 years ago

“I rated MobileHelp as Good because I am too new to give a thorough evaluation. Thus far, I do like the security that MobileHelp is providing with their security system.”

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Posted 6 years ago

“My problem was corrected in a timely manner.”

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Posted 6 years ago

“Everyone I spoke with was awesome. However I had to return the equipment because my uncle’s apt building did not have access to AT&T. We were not told that we needed that access when I ordered. In the future I would be helpful to advise other potential customers of that fact.”

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Posted 6 years ago

“new at this. May have something of value in future”

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Posted 6 years ago

“I evidently live in an area where I can't get good coverage. Consequently I had to give it up, but let me tell you the company gave it their all to find out if I could keep. Just couldn't do it. Thanks for all your help”

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Posted 6 years ago

“All of the active alert sites work well in tests. The mic/speaker/emergency button works well. I haven't tried the button on the wristband, yet. My only issue is the sensitivity of the pendant. If I'm in bed and roll over just the wrong way, they pendant will alert a fall.”

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Posted 6 years ago

“Pretty cool product!”

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Posted 6 years ago

MobileHelp is rated 4.6 based on 4,083 reviews