MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,083 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Write Your review

Tell us how MobileHelp made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MobileHelp 5 star review on 6th March 2025

Maxwell C Haller

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far in a short time of my Mother having this system, we are happy the way it works.”

Helpful Report

Posted 3 years ago

“Have not needed to press help button so far, but it is a good feeling of security to know you're here if I need you.”

Helpful Report

Posted 3 years ago

“They are there”

Helpful Report

Posted 3 years ago

“I had only had MobileHelp a couple of weeks when I fainted and couldn't get up by myself. Within minutes MobileHelp had sent the help I needed and contacted my daughter. Thank you so much!”

Helpful Report

Posted 3 years ago

“There when I need them.”

Helpful Report

Posted 3 years ago

“Everything is easily explained to you. The price is great.”

Helpful Report

Posted 3 years ago

“So far I haven’t used any of the equipment but they were nice at signing up.”

Helpful Report

Posted 3 years ago

“I found Mobilehelp to be a responsable and helpful in assistance.”

Helpful Report

Posted 3 years ago

“Every senior citizen who lives alone should have this. It’s a comfort to know that help is so near if needed. I did set the pendant off accidentally one time and thought surely I’d be in trouble, but it all worked out. I just don’t wear the pendant now if I am going to be active. I wear the bracelet.”

Helpful Report

Posted 3 years ago

“Device works very well.No complaints..”

Helpful Report

Posted 3 years ago

“No news is good news. I have not fallen! I wear the pendent and have had no problems”

Helpful Report

Posted 3 years ago

“Whenever I have called for info or further instructions in usage, the rep was always very courteous & understanding...and fully knowledgable!! I apprecfiate this so much. Thank you to the whole MobileHelp team!!!”

Helpful Report

Posted 3 years ago

“The only provider to give all info necessary to make a purchase. The only provider to cover two people living together to participate under one plan. Every thing worked without difficulty.”

Helpful Report

Posted 3 years ago

“Very happy so far.”

Helpful Report

Posted 3 years ago

“I thank you Mobil help for having great customer service and dedicated team members to ensure my mom will be monitored and will be safe every step of the way. Your company left no stone unturned when I called to order your system. I made the right choice with mobile help!!!”

Helpful Report

Posted 3 years ago

“rip off. I had 2 different units and neither were helpful”

Helpful Report

Posted 3 years ago

Hi Darla, We received your review and we apologize for any inconvenience you experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would be happy to discuss alternative systems that may better suite your needs. Please feel free to reply privately with the best callback number to reach you on. You can also reach us directly at 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“Mobile Help has been very helpful to my needs. They are very knowledgeable and able to help me with my problems. They are very professional in all situations. I have already recommended them to several people.”

Helpful Report

Posted 3 years ago

“Very helpful and informative.”

Helpful Report

Posted 3 years ago

“I am still learning how to wear the pendant so that it is not activitated by accident. It gives me a feeling of security to know that help will come if needed. My hope is to never have to press that button but at age 85 it is no doubt inevitable that life will throw me something eventually.”

Helpful Report

Posted 3 years ago

“I am NOT a member of MobileHelp. I liked everything about it except that I had 2 units and neither would hold a charge for more than 48 hrs. Too much of a hassle having to charge so often. I am now eith Life Alert and I don't like the fact that you have to carry a small black box with you every time you leave the house. The yearly price is overy twice as much as MH also. AND there's a $197 hook up fee. I think its a rip off, but I do know it is good.”

Helpful Report

Posted 3 years ago

Hi Connie, We received your review and we apologize for the inconvenience you experienced due to the battery life of the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would be happy to discuss alternative systems that may better suite your needs. Please feel free to reply privately with the best callback number to reach you on. You can also reach us directly at 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

MobileHelp is rated 4.6 based on 4,083 reviews